Exceptional customer service and immaculate vehicles. This company takes immaculate care of their vehicles with late model Escalades, Prevost busses, Mercedes and Cadillac Limousones and professional staffing. Drivers show up ontime and provide safe and professional chauffeur services. read more

This place never seems to have any drivers and they quote different prices every time I call in.

Jet Limousine was used to transport my family for a funeral , and we received exceptional service. The driver was on time and arrived with beautiful clean limousine. Rhonda our driver was professional, kind and very compassionate paying attention to detail to make sure we were taken care of. I would strongly recommend using Jet limousine!! read more

We hired Jet Limousines for our daughter's wedding on Nov. 19. We used 3 services. The initial limos for the bridal party went smoothly. On time, terrific drivers, a great experience. The 56 passenger shuttle was an entirely different story. Terrible terrible customer service. The shuttle was nearly 2 hours late. The Customer Service agent on call that night gave my son a hard time when called to check on vehicle. We hired a service that was subpar at best. When contacted on Monday requesting some sort of credit for the service the agent was rude, talked over me , and made excuses. The net net was we were charged $800.00 for the vehicle which did not show up when schedule but 2 hours later. While the company was less than desirable the drivers of the limos and shuttle were wonderful. It's a shame their employers were not! M Workman read more

This company is awful. Get different transportation. Jet Limousines ruined our trip, the drivers are rude and will never utilize them again- neither should you. read more

We had a great experience with Jet Limousine. We hired them for 3 different events during our corporate leadership meetings. From the initial contact for the reservations all they way through our events, was quick and smooth. The large motor coaches we used were new and clean and the driver's were each great to work with during our events. With all the uncertainty that comes from not being a local and planning an event remotely, Jet Limousine was a great value and experience for us. Thank you! read more

Terrible experience. Not only did they charge us $1200 over what they were authorized charges they had other peoples tabs on ours that had nothing to do with our wedding. And when we called to figure out what happened the guy that was on the phone was incredibly rude and I was trying to be solution oriented and have him call the wedding planner and he hung up on me. Would not recommend this company to anyone!!! Our limo ride was $300 and they charged $1500. And we're terrible to talk with as if this was our fault. I'm very patient and understanding but this was beyond any negative expressive I've had. read more

Terrible customer service. DO NOT use this company. I paid to have 9 people picked up and our return can only fit 6. I asked for a refund and they only refunded half the agreed amount. And the chick that answers the phone was unprofessional and childlike. NEVER NEVER use them read more

Hi, I run a high school club and we have had wonderful experiences using Jet Limo for our events. On Friday, our driver Michael helped take us on a fieldtrip to the NASCAR and he went above and beyond. The parking directions were vague but he was a trooper, had water for the kids after a long day and was very understanding of the challenges that teens present. We have consistently found them to be reliable, flexible and professional. read more

Horrrible customer service. What's the point of scheduling a ride when they don't show up at that time....? Left a wedding party of 30 stranded. Said they would give us a discount but never did. We called several times and then they said we were rude because we were calling too much. "They were busy".... Well we all are Jet Limo. Not an excuse. Horrible all around. Too many competitive services out there to deal with them. Go elsewhere. If a manger reads this and wants names, please reach out and I'd be happy to talk further. read more

I have used this limo service for 3 years. Never have I ever had to call and make sure they received my reservation because they always send me confirmations up until my trip. However, I made a reservation and they never even booked my reservation but proceeded to charge my account ON MY BIRTHDAY and then told me they had no drivers to accommodate me 30 mins after I was already suppose to have a driver. Ruined my whole birthday night and cost me much more money to try to make something happen last minute. They did nothing to help me out other than said you can call the next day and ask for a refund. I will never use this company again. I will be taking my business to a company that respects and takes care of their loyal customers. read more

We used JET limos to help shuttle guests to and from our wedding and we can not recommend them enough. They did a fantastic job arriving on time for all of our different guests and having the correct vehicles for each group/party. The drivers were always very courteous and polite when picking up and dropping off our guests as well as throughout the entire course of the drive. The operations team also did a great job communicating and responding to us with any questions we had and making sure the contract was exactly what we had specified. Can not recommend JET Limousines enough!!! read more

I highly recommend against jet limo. I booked their services for my wedding (they partner with my hotel/were recommended through my venue). Their communication was AWFUL. I had to ask for pricing multiple times, asked for clarification that was never actually answered, and they sent the incorrect services the day of my wedding. I asked if they needed an emergency contact since I will be busy (ya know... getting ready for my wedding). I received a call from a guest of mine stating that jet limo sent the wrong number of busses. Fortunately, they sent one extra, but my guest/wedding coordinator had to call to ensure I would not be charged for their miscommunication. Not something I want to deal with the day of my wedding. Honestly, with the lack of communication, I'm just glad they showed up ‍ read more

Reserved transportation for my wedding months in advance and they called to say they overbooked and wouldn't be able to do my wedding anymore.. called 2 weeks before to say this.... Would not recommend ever. read more

This is a very professional group that follow through with everything they promise! Vehicles are always clean and prompt!!

We are a small business and have used Jet Limo for the past couple company parties. Both times we had Carl as the driver which he was very professional and on time. We've had experiences with other limo companies where their cars subpar, but not Jet. They have a new fleet and their vehicles are clean. I highly recommend them for any event. Justin read more

We had a very bad experience with this company. The day after they charged us numerous additional fees that had absolutely nothing to do with our party. When we tried to reach out to resolve the issue they were of no help at all and very rude. I would steer clear of them and definitely go with another company that is transparent and helpful. Overall very poor experience. read more

We had Jet limousine take us to lake Pleasant for a birthday party on a party boat and they were prompt helpful with loading and unloading. The drivers were very respectful as well, the bus was very clean and sound system was also amazing. Would definitely recommend if anyone is looking for a great service!! read more

This company is so giving! They donated their services for an auction and that's how I found out about them. I used them twice and both times were very professional and fun! Definitely will use them again! Mary Ann was so helpful and always available! read more

I have used them several times with no issues at all. This time the driver missed a turn off the freeway making us 25 minutes late to my son's birthday. No worries, just go with the flow and figure it would be ok. The Airsoft went over by 25 minutes as the location wanted to ensure the kids got all of their time. On the way home the driver took some alternate route than what my GPS said but again ok we will get home no worries. The trip ended well. The driver was very nice and we tipped him VERY well. I then see a charge for overage fees to my CC with zero communication from the company. Once talking to them and explaining why we were late and that it was not due to any fault of our own they did nothing. I used to rent a limo 1-2 a year from here and I even paid the trip fee as I am an hour away. It is not the amount of the overage that was an issue it was the way it was handled. The delay was not our fault and the communication was poor. This is a business that was willing to deliver poor customer service for a small overage fee, only to lose much more revenue in future business. Best of luck to you and your business choices! Per your reply it was not a question of the driver he was great and should have been tipped well. It was not the most direct route as I was in the car behind him when we missed exit on the I-10 that added the delay. An honest mistake but not one a customer should pay for. read more

The customer service is so terrible. The driver was nice . They charged my card without authorization for multiple contracts that I was not a part of. When I called to explain that they made a mistake, they continue to tell me that it was not their fault and did not take any responsibility. On top of that, they hung up on me instead of trying to find a solution. Beware working with them read more

We are a small business and have used Jet Limo for the past couple company parties. Both times we had Carl as the driver which he was very professional and on time. We've had experiences with other limo companies where their cars subpar, but not Jet. They have a new fleet and their vehicles are clean. I highly recommend them for any event. Justin read more

Great company! We rented a mini charter bus which sits 27 people from tempe to lake pleasant. The bus was clean and comfy. Our first driver was so sweet. He arrived early and helped us load everything into the bus. Our drop off process was so smooth. Our driver who picked us up was early as well. She was so helpful and also really kind. Booking our transportation was so easy. They send a 48 hour confirmation, 24 and 12 via email and text message. Will definitely use again! read more

Our experience with Jet Limos was inconsistent. We had quick replies one week and then would receive a notification that the driver was onsite but on the wrong day, and then many email confirmations (duplicates) sent the morning of, but not to the onsite contact - to the booker. As a meeting planner of 13 years, I value swift and accurate communication with a team that is competent and reads their emails. This was not what we received. We had prepared a manifest and were waiting on one address, but when supplied that address, somehow our destination (30 minutes from our pick-up), was what was supplied to the driver. Needless to say, our transfer was going to be 30 minutes late for a paid tour - not good. Instead of communicating to us and apologizing for the mix-up, I received a receipt for the full amount charged. When I asked about the mix up (to the VP no less), I received a response that it was basically my fault. Terrible customer service, poor communication within their team, but terrific drivers and vehicles. If they can make changes to their leadership team this company could really do well, but in the meantime, do not use them if you are looking for reliable or easy service in the Phoenix/Scottsdale area. read more

We were in Scottsdale for the weekend for a 21st birthday and used Jet Limo to drive us for 2 nights. Our drivers, Damien and Joseph, were on time, gracious and very professional. The Mercedes Sprinter was clean, spacious and had a great sound system, we had fun dancing inside. I will definitely use this company again if I am in the area and highly recommend to anyone! read more

We used jet limousine to take us to lake pleasant and back for a birthday party on Saturday. The drivers were on time, very friendly and super helpful with loading our coolers into the bus. The bus was clean and everything worked. They even have phone charger outlets in the bus so we could make sure our phones were charged! 10/10 would recommend again! read more

Jet limousines is 5 stars for sure. They always provide me with premium service when my clients are in town. We make a lot of trips from the PHX Airport, and Tucson. Knowing they are reliable, and trustworthy makes travel very smooth when coming to Arizona. They have a brand new fleet, so with that it's really hard to not impress. The quality stands out and that's what separates the competition from Jet. Thanks jet! read more

No air conditioning, No functional bathroom, middle of summer in Arizona. You do the math.

I have used JET Limo on several occasions from rides to the airport to basic transportation while a vehicle was being serviced. During each time I have scheduled transportation my driver arrived early and was perfectly professional. During each and every ride my driver allowed me to conduct my business and did not attempt to interject themselves onto me (which has occurred with previous companies). I have been in four different JET vehicles over the recent past and each vehicle was new and clean. If you're looking for a great-looking professional ride who arrives on time, give JET Limo a call and let them impress you like they did me. read more

Had a great experience today getting picked up from the airport and delivered to our hotel. Dominic was our driver and he was fantastic. Very helpful, friendly and professional. The whole experience was perfect. Not the cheapest option for transportation, but in my mind, well worth the money. read more

Jet limousine provided the stretch escalade limo for our wedding party after our wedding on October 17th. The company was wonderful to work with leading up to the event with clear communication, schedule and pricing. The night of, our driver went above and beyond to be accommodating to driving us places and picking us up. She was very friendly and sweet. Will definitely use Jet Limousines again! read more

I have rented limousines for multiple events and JET is by far the best company here in the valley!! The drives are so helpful and made the ride really enjoyable!! Highly recommend! Can't wait to ride with you guys again! read more

I used their service for a medical appointment. After my appointment i was standing where he dropped me off, but he was nowhere to be seen.It was 110 degree in Phoenix on July 25th. After 10 minutes i called the office and they called him. when he finally showed up , for him it was ok. I asked him why he was not waiting for me, he said he was in the shade. No more words were spoken, no tip either. I related the matter to the vp of the company and she did not even want to hear me out, defended her driver. After all i did not have to stand in the sun, so how would he know I was ready to go home. The attitude of the vp and her rude behavior towards me made it necessary to write this review, go somewhere else, this company has no idea what service means. read more

A big group of us rented from Jet for a group outing and we were not disappointed!! Our driver Steve was patient, respectful and helped load all our luggage! We rented a sprinter van and it was more than I expected! It was very clean, comfortable, spacious and sleek! My favorite part was the sound system, that bumps with crisp, clear quality! It also has bluetooth so you can play DJ for the duration of your ride! Jet limousines is our number one choice from here on out!! Thanks for the great experience! read more

C- Rating!! We were in town for construction show, and I was in charge of organizing a Cardinals football suite for 25 VIP-Presidents & CEO customers. JET said they were familiar with the stadium, and they fell WAY SHORT! My VIP customers had to walk 3-4 blocks away, & driver didn't know how to get close to stadium. JET actually called me with 5 minutes left in game to tell me driver had another appointment, and asked me to come down & get personal belongings as another shuttle was coming. I missed the winning TD, & they exchanged items themselves only after I SUGGESTED IT. I said I was their customer, & why is this my problem? Also, I had a DVD on the first shuttle, and they never gave the DVD back! NO EXCUSE for how they promote themselves! Reply with WE'RE SORRY, & reason X, Y, Z but MAJOR VIP's were also waiting in a parking lot after because again, they were not sure how to get to parking lot even though there were several other shuttle companies there. Attached is how far away my customers had to walk! Sorry JET, but you EARNED THIS!! read more

Jet Limousines - Limos Near Me - Phoenix, Arizona

Horrible company and customer service. I wasted several phone calls and emails because after I made my reservation they continue to raise my rate and change the minimum time from 3 hours to 2 hours but originally when I called it was 1. I take excellent notes and I've been trying to reach out to them to make it right. A manager called me back to say that they would honor what they originally agreed to and then the next day a vice president emailed me to say that no they need double the amount that they originally quoted me before they had my credit card information. I know back stating I expect them to stand behind the quote that they gave me and then the president and CEO emailed me saying they need more money to proceed. At this point I don't trust them and I'm going to be using a different company. I've wasted a lot of my time trying to make it right before they even made the first impression. If you're looking for a corporate event I would probably look elsewhere. I'm also concerned that they have my credit card information now and they did not treat it securely or confidentially. Beware UPDATE: After this review was posted Denver Orlando called and asked me to remove. When I said no, he started yelling over me and would not let me speak, screaming, and threatened to make a negative review about my real estate services as retaliation. Then he did. Unprofessional, childish, and now I'm sure I did the right thing posting the first time. Try AZ Limo instead!! Posted on facebook:" Denver Orlando doesn't recommend Greenhab & Elite Education. 16 hrs · Dishonest and greedy manager. I do not recommend this company." read more

Go elsewhere for pricing.When I called the owner about a $45K project, the receptionist interrupted me and quickly ended our conversation costing the employer thousands of dollars in business. Good service starts when the phone is first answered from the top down. read more

Company sends its employees out with faulty equipment that broke down 4 times. GM has no clue to find mechanics or doesn't want to pay for experience certified mechanics. All the while texting questions while bus is broke down, not answering phone while passengers are stranded. Jet Limousine still has not paid me and made claims I texted them. You will see in my photos of the text dialogue. Also tried to cancel a paycheck before I cashed it but mistakenly cancelled the wrong one which had the check cashing company after them. Instead of direct deposit. read more

We hired Jet Limousine for my daughter's 16th birthday party. They were very professional, courteous, and arrived on time. We booked a limo through Maryann and she was very helpful and answered all of my questions. She even helped solve a crisis when we ended up having an extra girl join the party. Our driver Ronda was wonderful. I highly recommend them for your next event. They were affordable, professional, and provided excellent customer service. read more

I highly recommend this family-owned company. Fast response time, great pricing, very professional and very prompt with pick up and drop off. We were visiting from Chicago last weekend and they were so helpful and generous to our families. They made our travel time in Arizona amazing! I hope that you choose this company for your travel needs, they truly go above the norm and go the extra mile for their clients. Team Brady says a huge thank you to everyone at Jet Limo! Hope we are able to visit again one day and will not hesitate to use this company! Thanks again Mary Anne and Rhonda, the kids will never forget the experience of riding in such a cool limo!! read more