Run, do not walk, away from this company. They are simply horrible, incompetent, and not trustworthy at all. I sent my pup to Portugal and they charged me a lot of money to put my pup in a van and drop him off at Lufthansa. I paid for the crate. I brought the food and medicine for my pup. I handled all the USDA certificates. They put my pup in a cart at 8 AM for a 3 PM flight (airline rules they claimed) and my dog suffered a trauma that can not be ignored. They literally put him in a cart, taped his food and medicine to the top of the crate and transported him in a van to cargo. They did NOTHING else. They had no idea if anyone was going to give my pup the medicine and food. There was no customs work and no absolutely no warning that the customer would have to do their own customs work. Think about it! If DHL sent packages to Portugal and the recipient had to go to a DHL center, handle the customs and retrieve the package themselves, then DHL would NOT have a real business. That's Jet Pets. Their service is shite. They do not nothing, they don;t alert you to the impending chaso. They do not fucking care. My wife arrived at the Lisbon airport at 11 PM thinking she was picking up our pup. Instead, she found herself at the back of a very long line at customs with absolutely no directions or instructions on how to deal with this. Jet Pets just abandoned us. Portugal is heavily bureaucratic and they kept sending her from cargo area to the customs area at the airport and then back. These places are miles apart. She did this at least twice. My wife was at the airport for five hours. She waited until after 3 AM to retrieve our dog. She got home at 5 AM, completely and utterly stressed. She paid a customs fee (negligible) but also paid a car service 5 hours extra to sit and wait with her. And for FWIW, I spent five hours on the computer and my cell phone vainly trying to help. All because Jet Pets didn't think to have a customs broker handle this. Nor do they tell us which would have been a deal-breaker with me. What they do say is call Lufthansa Cargo which suggests everything is all covered when it fact Jet Pets wants Lufthansa to deliver the bad news about the customs. What they do is bad for the client and worse for the poor animals. Jet Pets incompetence extended my dog's crate time by five or six hours minimum. We calculate our pup was in the crate for 36 hours. My wife and I honestly expected the worst because he is 10 years old and not a small boy. Their service should NOT be sending an animal out and then expecting the client to fend for themselves. They send a customer out knowing what is in store for them with absolutely no warning. They don't fucking care. What happened to my wife and my poor pup was inexcusable. Seriously, save yourselves anxiety and grief. Run--do not walk--away from Jet Pets. They suck! read more

The service you receive from Jet Pets is excellent, and they will go over and above when your dog has to be shipped from Chicago to Auckland during a pandemic, a snowstorm, and an embargo on pet shipments. I would highly recommend Sandy and her team! Let me start off by saying that the first time i contacted Jet Pets on October 29th, 2020 and Duke only just arrived yesterday (March 2nd, 2021). In total, the exporting process took 5 months and we moved from Chicago to Auckland, New Zealand. We were supported throughout the entire exporting and importing process by Sandy and Micaelin, who were prompt, understanding, and answered all of my questions. It can be daunting to move your most beloved pet abroad and it can get overwhelming. Sandy made the process so easy. Sandy discovered that Air New Zealand had placed an embargo on all pet shipments, so she made a call to contacts in Hawai, Fiji, Singapore and came back the next day with alternatives. Despite my nervousness, I trusted her expertise when she advised that Singapore was the best option for us. Then Sandy made a vet appointment schedule for Duke so I would know exactly when to take him to the vet as New Zealand has very strict rules that Sandy knew off by heart. It turned out that the whole schedule had to be changed a couple of weeks before Duke left because there was a snowstorm in Chicago and it was too cold for him to fly, so Sandy helped us with the new schedule. She figured out what one of the warmest days would be in Chicago so he could escape the snowstorm. When Duke got his blood drawn at my vet, he got unnecessary blood test results so again Sandy helped to correct this. Sandy requested an extension from the Ministry of Primary Industries in New Zealand as a result of Duke having a lapse in his vaccines for eight days, and thankfully it was granted! When Duke finally escaped the snow-storm in Chicago he was picked up at taken to Jet Pets in LA where I received an email with pictures of my Duke. After being there for three days, Duke finally left for Singapore on Saturday, when I contacted Sandy after hours because I was nervous about his arrival time she was responsive and sent me all the information I needed to track his flight. Should I have the chance to relocate again (which I certainly hope I never have to), I would choose Jet Pets without a doubt. read more

They are absolutely the BEST. They stay on top of me and everything. Sandy is truly great to work with. I cannot recommend them enough. Great service, great company, very respectful and easy in every aspect. Highly recommend. read more

Sandy at Jet Pets is a major lifesaver! I was extremely pleased with her services from day one when I contacted her in February 2016 for a quote. I did my homework and received several bids from other pet shipping companies, and none could compare to Jet Pets' pricing and customer service. I was a bit skeptical at first at how low her price was compared to the bigger companies. However, after seeing horrible reviews on the other companies and getting pertinent quarantine information from her, I knew I made the right decision. She replied very fast to emails and phone calls. Very easy to reach her directly by phone, and she is a very helpful and friendly person. I was shipping my cat from Las Vegas to Australia, and Australia has such strict Quarantine laws that I needed professional assistance. There was no way I could have done it without Sandy's guidance. I paid approximately $1600 for their services which also included Quantas air freight, and that price was very reasonable. I also paid a little extra to have her get some of the cat's health certificates endorsed by her local USDA office, since there was not a local USDA office in Nevada. This was a huge help to have her get the USDA paperwork endorsed, totally worth the extra money. She also gave me a time schedule for when my cat's rabies, blood titre tests and vet health examinations were due, which was crucial because you had to have these done according to Quarantine's guidelines. Pet shipping to Australia is a long process and needs to be started several months before travel, and I was glad to have Sandy to keep me on track along the way. I needed to have my cat delivered to Jet Pets the day before his flight departed, and I coordinated for my friend to drive my cat from Vegas to LA end of September 2016. She dropped off my cat to Sandy and the cat was boarded overnight at the Jet Pets facility. Sandy kept me updated on my cat's progress via phone and email, and she got the USDA paperwork endorsed the next day, and got the cat safely onto the plane as agreed. It was a huge relief to have a reliable pet shipper to coordinate the transport. I paid my final invoice to her the day before the cat shipped and everything went very smoothly. She even followed up with me in October to make sure my cat made it through Quarantine successfully and to his final destination. I also found that the people who work for the Australian government's post-quarantine facility in Melbourne are really fantastic folks. Another huge sigh of relief when I picked up my cat in Melbourne - he was well taken care of, brushed, fed, clean and in one piece! Yes, of course the cat was quite vocal when I picked him up from Quarantine... it was more of "where have you been for 10 days!!!??" kind of meowing. hahah Sandy at Jet Pets is terrific and reliable to work with, and I was extremely pleased with their professionalism and affordability. Your pet will be in good hands the entire process. It's also terrific to have someone help you coordinate your pet shipping, for peace of mind. read more

I emailed Jet Pets to inquire about domestic travel for my small dog and didn't realize that Jet Pets only handles international shipments of small pets. Sandy went above and beyond to respond to my request and provide recommendations, look into specific flight options, airports to fly into as well as provide the specific contact info. Furthermore, Sandy shared an option for flight booking and a service that can help transport my dog from the airport. I am SO impressed from my communications with Jet Pets and with Sandy, if I were able to use them for the transport of my dog, given my experience thus far, I definitely would! Highly recommend them!!! Thanks so much. :) read more

My boyfriend and I were trying to get our dog to Australia and a friend recommended JetPets. Sandy was amazing throughout the whole process! Always available by phone or email and would respond very quickly! She was very knowledgeable about the whole process and was able to work with us and our vet to ensure everything was done accurately! Unfortunately, our dog tested positive for one of the diseases and Australia would not let her into the country, so our dog was never able to be transported, but I highly recommend JetPets! Outstanding customer service and they truly do care! read more

Do NOT use this service!!!! WORST!!!! Save your Pet!!! Jet Pets was hired to secure the safe transfer of my pet, but: 1. Did not let us know which medical records were missing until physically AT the vet (after having weeks prior to discuss) 2. I was given no update once my dog was boarded 3. I was given no update once he landed 4. I had to email twice to find out if my dog was Ok with no reply 5. Once I called the airline myself-I was given the correct phone number from Lisbon airport(the number I was given-the only contact I EVER received from JetPets-was not in service). 6. After my dog landed, it took a total of TWO HOURS to find him. All because no details were given to me, outside of a faulty number. 7. After multiple tries of putting my issues in writing via email, I received ZERO apologies or explanations. Will never use again. The WORST!!!! Whomever runs this business, do better due diligence is the most important factor to any company...and you never know who you're dealing with. Good luck with running a sub bar company. Poor pets. I hope the owners stay away from you as I should have. Nia M. PS. I have PROOF of everything written. read more

Our nanny Ava, was absolutely wonderful! She was professional and so amazing! Ava kept us informed from start to delivery of our little pom, Daisy sending messages and pics along the way! Because of her we will use this service again and highly recommend them to anyone in need of a pet nanny!! read more

I used jet pets to transport my Cat to Australia on the recommendation of a friend. Sandy was brilliant, knowing every little step require and helping me to make sure I had all the small details covered to streamline the process as much as possible. It took ALOT of the stress out!! Sandy answered all my questions (there were a lot) very quickly. Can't recommend them enough. Thank you!!! read more

If you have a time sensitive move, you should consider a different company. Their communication is below par. Beyond initial contact they don't reply to email. To me it says, they either don't care, or they make enough money not to care read more

I have called every single quarantine in New Zealand and every single one recommend Jet Pet and Sandy. I hand excellent communication and best price offer from them. Not to mention they were able to handle my 75lb Akita with no incident. Not an easy task! Thank you Sandy! read more

We have imported 8 Gypsies from England and the care they receive is excellent and the staff is great. We have had one issue where a sick horse was brought in from Ireland that tested positive for Glanders and put all the horses at risk. We were charged $200 per day per horse for 16 days. So be prepared for all sorts of costs when importing any animal as we are lucky to get our horses. read more

Hostile, incompetent. Don't bother. Blamed me for not knowing the rules of when and how to apply for what permits, paperwork, etc., and when to have what tests and vaccines done. Could not or would not provide spreadsheet or chart for when to have what services performed. Just kept referring me to the 32 page (I think) NZ Gov't pet importing website. Then told me I was not "on board" with the process and that my expectations exceeded their services. I went to a different pet exporter and funnily enough, everything got taken care of perfectly. Jet Pets in LA needs to close. Don't trust your four legged family member to them. read more

Possibly the worst care I have been provided., This was out first time using Jetpets. We usually have imported to Canada but since we now live in the USA, we tried Jet Pets for the first horse we imported after relocating. The horse became a little under the weather and the company was not up front with his care and were no help at all. Its bad enough I have to give one star because they don't deserve any. Not to mention there were some interesting credit card charges. read more

5 Paws for JetPets (LAX). I shipped my 3 dogs( 2 Labs & 1 German Shepard) to Australia in FEB 2015 from Baltimore. Sandy was excellent in navigating the Australian process and received my dogs from IAD, then onward to SYD. I received pictures of happy dogs and knew when they left LAX and landed in SYD. Then last month (Sept 16), I returned to Baltimore. Again, I used JetPets (LAX) from Brisbane. Sandy received the dogs and they had to stay with JetPets for 10 days while I completed the move from Brisbane to Baltimore. I picked up my "kids" at IAD and everybody was happy and calm. Sandy and the team at JetPets made the transition back to the States easy and stress-free. read more

I was very pleased with their services. They kept in touch with me the entire time my pets where at their facility. We went from US to NZ. They gave me schedules and helped with a lab ( for animal blood work) that was familiar with NZ standards. I looked at 3 different pet transporters. When they gave me my initial quote, it was clear on their services and it was concise. Very easy to deal with!!! Sandy was amazing and answered all my questions at length!!!! They also treated my pets with respect!! read more

Without Sandy and Jet Pets I would've had a melt down throughout the process of relocating with our dog to New Zealand. New Zealand's biosecurity laws are VERY strict and getting a dog into the country at times felt impossible. There were so many steps involved, and SO much paperwork - it was overwhelming. Sandy helped from start to finish and provided the best customer service we could've hoped for. I would highly recommend. read more

My dog and I love this place. What a wonderful place to bring the community together with their dogs. Thank you so much for bringing so much joy to our dog. Every time we leave the house on a walk, he pulls me to Jet Pets. You cannot imagine how much this place is part of our lives and the lives of everyone in the community!!! Thank you!!! read more

Jet Pets helped me move two cats from El Paso, TX to Hanoi, Vietnam. I cannot say enough great things about them. From the very beginning, they were very responsive and professional. They researched all the different airlines before helping me settle on one (Cathay Pacific). They kenneled my cats for a week in Los Angeles, CA while my wife and I finished packing and made the trip to Vietnam, and then they delivered them to Cathay Pacific for the long trek across the Pacific. When Cathay Pacific had to make a last minute change to the cats' itinerary in Hong Kong, Jet Pets immediately called me in Vietnam. Overall, they are a fantastic company with very fair prices and stellar service. If you need to move your pets, these are the folks to help you. read more