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    Pet Transport PRO

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    7 years ago

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    All Paws Express

    All Paws Express

    (29 reviews)

    FRAUD! BEWARE! We…read morehave been extremely unhappy with ALL PAWS EXPRESS' service and fear that we have been scammed by its owner, Angel Torres. To date, we have only received minimal service and virtually no contact from Angel Torres, or any of his employees from All Paws Express. We have reached out to All Paws Express multiple times from January 2024 to March 2024, but we have not received a single response from All Paws Express regarding any of our inquiries to move forward with our pets' relocation service. Instead, the only times that All Paws Express reached out to us was when payment(s) for their invoice was due. Other than their requests for payment(s), we have not heard from them, including our time-sensitive request to help us choose a flight to Japan. We are disappointed by All Paw's "worry-free" promise for the "highest level of care at all stages of the relocation process," given that we have not received any answers to our various inquiries since the beginning of 2024. Specifically, we were met with no responses when we reached out multiple times when time was of the essence. I cannot recommend their services and now we're out of thousands of dollars because of it.

    NO NO NO! Never use this company. I'm still looking for 6K back from them for a deposit that was…read moremade. As I asked more questions about travel they had the audacity to continue to ask for full payment for my 2 dogs , even though it was 6 months out from time of travel. I was hesitant. When I started to call and try to reach someone, my messages were never returned. A month later.... I then asked for my refund and that's when I discovered all the other reviews and I knew I was never getting my money back. Please do not fall trap to their scam. I think they actually did ship animals but now they are not practicing.

    Furry Freight - Ensured he had all his paperwork with him and his food and water

    Furry Freight

    (6 reviews)

    Valley Glen

    When other company's told us it would be thousands more and would have to be months off from the…read moreschedule we would need furry freight said no problem! They got us the flight we needed and helped us through all the steps, told us what we needed to do and when all the way till the end! Having an English Bulldog it was terrifying to try and get her to Hawaii cause that's a long flight and flat faced dogs are difficult to crate but they comforted us and said that she would be safe and they didn't disappoint she arrived safely and we couldn't be more grateful! If you're reading this and end up using them for your animal get ready for exceptional service from people who take the time to know you, your pet and your needs!

    They were great, until day of travel. Then everything imploded and they acted like we barely…read moreexisted. Key points: - At origin, THEIR DRIVER FORGOT TO PICK UP OUR DOGS, CAUSING OUR DOGS TO MISS THEIR FLIGHT that was booked a month in advance. - Dogs had to board with that driver, unplanned, for 2 days. - We received no updates about walks, medicating, feeding, bathroom habits during boarding. Only two photos on the first day. - Once our dogs were finally safe and sound at destination, owner of Furry Freight did not follow up with call as promised. - When owner finally returned our call, he told us we were lucky our dogs got on the later flight due to one defecating in kennel (again we had no idea if they were properly walked prior to travel). He boasted about calling airline personally and pulling strings to get our dogs boarded. He also said driver "took it upon himself" to do us "a personal favor" by changing out one kennel mat. (Again, for the dogs he forgot to pick up.) - Owner promised us a partial refund given the situation. (No, money doesn't matter when it comes to our dogs. That was not the point, but it was the very least they could do.). When all was said and done, we got $200 back from over $5k spent. And that was because the driver who forgot about his one job to pick up our dogs, did not charge FF his usual $400 airline check-in fee. Why only $200 back? Because FF had to pay the ground transport destination driver for her time driving on the original departure day, as she was already en route when FF notified her about the missed flight. (As if that was our fault...) Owner also made a point to say it will "take a while" for the refund to hit our credit card. Bottom line: They seemed wonderful. Almost too good to be true. Turns out, it isn't true. Use at your own risk.

    Pet Transport PRO - pettransport - Updated September 2026

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