Delta Airlines at Burlington International AirPort (BTV) is pretty good. The staff are friendly and…read moreprofessional. Check in, bag check and gate services are good.

I flew into JFK roughly 4:00 PM 11/6, flying from Orlando. I had 1 carry on, that had my son's…read moremedication he needs every morning/night, my work computer and phone, and winter coats for when we landed in Vermont. I was told at the gate, I needed to check my carry on, and because I didn't have any other bag, I left all of my belongings I needed in that carry on. We were boarding the plane, my carry on was 2 feet from the plane, and somehow was tagged with someone else's name, and then left at MCO. My frustration happens when I land at JFK. There was a manager named Zack L. helping at first to locate my lost carry on that I was forced to check. The bag was found and I was told it would be in the next flight and I would have it by the end of the night. I asked Zack who can verify that my bag is getting on that plane, relaying the importance of my 2 year olds medication. He stated "I didn't even have to file the claim, and I did that for you, so what else do you want." I told him filing a claim that Delta lost my bag is the bare minimum of his job duties as the manager. He then stated "It has nothing to do with me, this is on you." I reminded him that he represents Delta and his customer service and way of speaking to PAYING customers was unacceptable. Then a woman who stated she was the next supervisor came out of the door, and stated "It's your fault you don't have your sons medication, if it was important you should've kept it on you." No introduction, no "Hello how can I help". I was visibly upset, worried about my son missing his medication timeline. All I wanted was someone to be able to confirm that my bag would be loaded. That was it. I was told "I'm leaving" and "We've already gone above and beyond by filing a missing bag claim for you", which yet again is the BARE minimum of their job. I have never in my life been treated so disrespectful by an airline company. They were rude from the start. The original gentleman we had was actually the one who filed the claim, NOT Zack, and right after he typed up the report, he came up to me with his coat on, back pack on, and said "The manager will help you I'm leaving." The worst customer service experience, and the worst flight experience. That was not how a manager behaves or treats paying customers, and all of the other employees involved showed lack of care for customers, and lack of professionalism.I was told my bag would be delivered in 1-6 hours after the flight lands. It is now 6 AM the NEXT day, and my bag is STILL NOT HERE. This is unacceptable and I expect a phone call apology for this entire experience as well as compensation for the trouble your employees caused from beginning to end.

I booked this service from Burtlngton Airport (BTV) to Jay Peak round trip. The driver met my group…read moreat the airport easily. He was great about communiucation with pending snow and picking up a few days later from Jay Peak. I would recommend Vermont Shuttle over the resort shuttle for more honest service.

We used Vermont Shuttle to travel from Burlington to Montreal and it couldn't have been easier…read more Elvis, our driver, was friendly, funny, and knowledgeable about Vermont and Montreal. The car was clean and spacious, the price was fair, and I would absolutely recommend this company.

What a mess. Both…read moreflights delayed by hours. I barely made it to Burlington in time and ended up stuck there for 5 hours for the return. Not a good look for United at this out station.

Complete scam. This is a travel agency. Three different "agents" on 30 min phone calls claimed they…read morewere United Airlines. I was trying to make sure my daughter's ticket hadn't been cancelled since on the app it said, "There is a problem checking in." All people I spoke with claimed her ticket was cancelled, and that the only way they could correct United Airlines mistake was for us to repurchase the ticket. When I insisted this was not acceptable, and that we weren't willing to pay again for a ticket that we had purchased, had not cancelled and did not use, three people hung up on me. Finally, the fourth person I spoke with told me I needed to speak directly with United Airlines. He explained they were a travel agency and couldn't help with problems with flights that were already booked. He gave me the number and helpful tips when speaking with them. I called the United Airlines number and found out that her ticket was still valid, that we didn't need to rebook it, but it was a simple change United needed to do on their end for my daughter to check in. NEVER USE THIS NUMBER- CALL UNITED AIRLINES DIRECTLY. NOT HONEST COMPANY.

Green valley taxi service is excellent. I highly recommend. I needed to get from Vermont to…read moreMontreal international airport. They were professional, responsive and prompt. Very fair prices. The ride was smooth. Would highly recommend for a trip within New England or to get cross border for an international flight.

Arrived early, great driver, professional, courteous. Five stars. I highly recommend Green Valley…read moreTaxi Service!