This parking lot worked fine for us during a 9-day parking stay; would park here again. We prebooked/prepaid on their website about a week in advance and paid about US$83 for 9 days. The entrance was well-signed and our credit card worked fine when we used it to enter the lot. These are my notes about JetSet for when I park there next time: -Book in advance online using credit card -Print and bring confirmation -Use same credit card to get the gate to open for you (don't take a ticket) -Use same credit card to exit (or give your confirmation printout and credit card to gate attendant) -No refunds for exiting early; the regular rate (higher than prepaid) applies for additional time if staying longer. It took us about an hour from landing time to pick up our car, but I'd allow at least 90 min on the parking reservation time to be safe. -Be sure to note (write down or note/photo on your phone) the row where your car is parked (the lot is very large) -The shuttle runs every 15 minutes or so and picks up/drops off at several locations in the lot (e.g. they stopped next to our car when they saw us unloading our luggage) -Remember where you get dropped off at the airport because you will catch the shuttle at the same location after returning read more

Awful! Vancouver has renamed their Long Term Parking lot and now wants you to reserve in advance and prepay. Though it all seemed rather promising I was very disappointed all around. Things you should know: - The gates don't read cards very well and they need to fix them - that means going back to the cashier line which is glacially slow - If your flight is delayed any overage is billed at their regular rate so if you are a few hours late expect to pay the equivalent of their day rate - there are no savings once your reservation has "expired" - The buses are overcrowded and there is not enough room for everyone's luggage. I will be switching to one of the private companies, despite repeatedly changing their model several times, YVR is never going to be as good as the private companies to be customer centric. read more

Garbage Service. Leave your car somewhere else or at home. Left our car 4 days here and they drained our battery. Needed to bosst it to get home and day after need another boost. This new system forces you to leave your keys with them. What are they doing with your car???? read more

Very poor experience. The previous Long Term Parking at YVR is now called "Jet Set Parking". The name could not be more inapplicable. One aspect of their business is the ability to pre-pay and receive a discount along with other benefits with BCAA and Aeroplan. The idea is that you enter the parking area at the gate with the credit card you pre-paid with. The problem is that the read at the entry gate rarely (if ever) works. The result is that you have to obtain a ticket to enter, then go through the manned booth upon exit (which is very slow, negating any time benefit whatsoever). Another poor aspect is their buses. I uses the plural term loosely since it appears that instead of running two buses they only run one shuttle bus. On a recent return from Mexico I observed minimum two Park 'N Fly shuttles in the time it took one Jet Set bus to arrive. This resulted in the bus being overcrowded with luggage throughout the aisle of the bus (these issues have been noted by previous reviewers over a year ago). Overall very, very poor customer service and I certainly wouldn't recommend it's service. read more

Great experience! Online check in was quick, discount offered to BCAA members. Check in was very quick and efficient at the airport and upon our arrival home, our car was waiting for us. No more having to search a large parking lot after a long trip home. read more

This is my first time to try it out, and it will be my late as well. disappointed. I was expecting BCAA membership discount but did not get it. So I paid $60 for a 4 days weekend. Taking a taxi/Yellow cab is cheaper than this. read more

Buses were not in service. Driver said to wait for the next one. When it came after 10 minutes. Also not in service. Driver won't even open the door to talk to us! It's noon time, maybe they all went for lunch. read more

Well, as warned, the system didn't work. Used the credit card that I paid online with and it didn't work. Lot was full anyway, sent to another lot and found a spot. Given a token to pay with upon leaving at 1:30am but showed that we had to pay $300.00 (already paid $125.00). THe one star is for the women on duty at that ungodly hour who let us out after we signed a document saying we weren't charged any money. read more

Buses now take 15 to 20 minutes, so waiting in the freezing cold in a parking lot is now much worse than other alternatives. Plus the wait at international terminal at busy periods has descended into chaos at the narrow pick up point. Due to management decision. read more

We have been a fan of Jet Set Parking until this week. With a reservation with Jet Set YVR in place my husband starts driving to the airport for an early morning flight and his truck breaks down! He had to call a taxi & that ride cost him $100. He just made his flight. I immediately called YVR for a phone number for Jet Set as it is not on their website. I called the JEt Set number and got voicemail stating leave my name & number & someone will call me back. After leaving 2 detailed messages about the situation and 4 days later, no call back! Sorry but life happens to people and you are not even courteous enough to return calls let alone offering a refund or credit. Way to go Jet Set and YVR! read more

Dont waste your time, only one bus that operates, customer service closes precisely at 3.55 pm, parking lot under construction. When we had to leave, their computer does not work so they had to manually check to see if you are prepaid. WHOEVER MANAGES THIS OPERATION SHOULD BE FIRED!!! WOULD RECOMMEND THEIR COMPETITOR!!!!! read more

We have used Jetset Parking at YVR at least twice. We are happy with the parking lot and the shuttle but BEWARE if you pay in advance online. Have a copy of your paperwork with you at checkout and do not use the new kiosks. We handed our token to the attendant and she was about to charge us again if we had not of had our paperwork to prove that we had already paid. This has happened to us twice. read more

Excellent choice for parking at YVR! Booking online was simple and economical for several weeks stay. The shuttle came within minutes both ways, and the drivers were super friendly and helpful and offered to carry bags. Enter and exit using the same credit card that you booked with--do not take a ticket. The sign says to enter your card and not take a ticket if you pre-booked; but at the exit, the woman who took our card asked if we had also taken a ticket because the four cars ahead of us had all made that mistake. They are currently renovating, so follow the signs. read more

The worst customer service experience ever! I prepaid as many others expecting to zip out of there after customs etc. at 2 a.m. tired and cold. HA!! The most inept human ever was on duty...she could not understand what pre-paid was....was rude and expected me to go away when she ignored me. She could not speak enough English to advise that the bus lane is where I needed to be; this was after saying the back of the lot has an exit....REALLY I asked, yes just go to the very end of the paaking. ...ya she was wrong. HA! After driving all over the parkade I asked her again where the pre paid lane is she said the bus lane. This did not work either, this was about 40 minutes after first arriving at the gate. I'm sure some of the bus drivers will remember me....the blonde who would not move to let the buses pass.....my point is... if I have to sit for some idiot to figure out where pre-paid is then get someone here who does now. Her response to me was I busy you wait, OK then the busses can wait too.. Well that sure got things moving, the supervisor did come out and got things straightened out. Why was the attendant unable to do what must be part of her job? Will I use this so called service again! HA! Grow up YVR, hire people that can do the job! That includes speaking the language too. read more

DON'T PARK HERE ! Paid in Advance via credit card and had to put my credit card in to exit. Charged $111.00 for the week again and it's been 2 weeks no refund yet . A rip off and poor - no service. Dimly lit lot, confusing in/out gate, no one to speak to . I would never send my wife alone there ! read more

I prepaid for parking and used my credit card to access the yard as requested. When exiting I used the same card and the screen read a charge of $165. My pre paid amount was $54.25. I pulled over to the side, turn off my engine and walked to the occupied booth. The staff said to ignore that as they are having a software problem. Well today I noticed both the $54.25 and $165 on my credit card statement and contacted my credit card company. There is no phone number for this company on my pre paid email receipt or on the company website as far as I can tell. read more

Seamless and highly efficient system. I booked online, four hours before I arrived in the lot on Wednesday, Nov 13 at 7pm. Parked in a lane, walked inside the jetset bldg, got a tag from the kiosk, and someone at the service desk helped me with key drop. The jetset bus was waiting for me, driver helped me with my bag, and then took me to the terminal right away. The whole process took about 7 minutes. On Nov 18, I picked up my luggage, went down to the jetset pick up point and again, the bus was already there, and again helped me with luggage on and off. It took about 5 minutes to get to the jetset bldg where I retrieved my key, walked out to my car in the designated numbered stall, and exited. That took about 3-4 minutes. I paid $83 - worth it for me to avoid waits for transit (currently on strike) or taking a cab (which would have run me about the same price or more given that I arrived in the heart of rush hour but managed to get home within 50 minutes. I'd highly recommend this lot because it's very easy to use. If you watch the 1 minute how-to video on the YVR website, parking is a no-brainer. Will use them again in the future. read more

We usually make other arrangements to get to and from YVR but someone suggested JetSet Parking so we decided to give them a try. Booking online was easy and very reasonably priced. Both upon arrival at YVR and when leaving YVR we didn't have to wait for a shuttle bus as it was right there. They run very frequently. What I liked most is the drivers. They are super nice, very friendly, and they are true gentlemen. The shuttle bus drivers help you with your luggage and engage in friendly conversation. They feel like old friends even though you've just met them! They provide a superb start and finish to any vacation. I highly recommend JetSet Parking and definitely plan to use their services the next time I need to fly out of YVR. read more

This is my first experience at long term parking in any airport. It's just off the main road to YVR so it's easily accessible. We parked in "C" near the covered shuttle pick-up shelter. The bus comes every 20 minutes and the drivers were very helpful with bringing on luggage and friendly with all passengers. One of the drivers even offered to help some older folks load their luggage into their van which was parked close to the shelter. The shuttles will park near Arrivals and it's a short escalator ride up to Departures. On our way out, the lady explained to us that our company discount card wasn't working (perhaps the mag stripe) but she still gave us our discount (yay!) Unfortunately she forgot to tell us about getting Aeroplan points so I missed out on a few points. Nevertheless, the amount of money we paid for parking for 4 days more than compensated for the amount of money we would've had to pay for a cab. read more

Last 2 times I have been there I pre-booked and then was over and double charged as used machine was broken or you need to use a certain machine when you exit...If you don't call back you will pay twice! read more

I had a good experience. Booked online at a good rate as a BCAA member. When got to lot, my credit card that I booked with wasn't recognized but the guy at the other end said just to take a ticket to open the gate. Shuttle was there to take to airport. On the return waited less than 10 min for shuttle back, and on exit the cashier immediately cancelled my ticket when I showed her my booking confirmation. read more

The three stars does not reflect their parking lot or their online website; their are great. The website is easy to use and I am BCAA member so the price is really great. Their shuttle buses seem to be running like every few minutes really didn't have to wait. Even when we returned from our trip we waited about 6 minutes Tops. My only complaint is the use of the same credit card is absolutely a must cause if you make a mistake like I did and use the wrong credit(a different card from the one I booked online with) you will end up with two charges and they take 5 to 6 WEEKS TO CREDIT YOUR CREDIT CARD. And this is YVR that is running this. Not impressed at all!!! I phoned them on Aug 12th 2015 and still waiting for a credit. I mean people do make mistakes but I don't think it is right that they take this long to put a credit through, read more

Terrible. Prepaid to use the express lane. Signage does not say it's for PREPAID so every dummy wanting to get out and not use the cashier tries to use the lane. When they realize that it's for prepaid only and have to merge over no one want to let them cut the line. Took almost an hour to get past them and out. Guess that's why it's not called Rocket Science parking. Get it together and add the word PREPAID to the express sign Jet Set!!!! read more

excellent !!!!!!!! just came back on 4 th september after 2 weeks, fast, reliable, very reasonable price.