I almost have tears in my eyes as I write this. Ken's is probably going to be my jeweler for life…read more Not only was the staff extremely helpful and attentive to my needs but they were quick and knowledgeable even to provide suggestions as to starting my own gold collection to pass down to my children. When I was born coming up on 30 years ago in a hospital in New York my mother bought my father a gold necklace which I've worn every day since he died 15 years ago. When my daughter came into the world I had already decided I wanted this chain to be passed down to her and any other children my wife and I have in the future. Imagine how it felt when she jumped on my neck and broke it. It was a struggle finding people in the local area of Kissimmee who can work on gold but the moment I stepped into Ken's I was taken care of, and after Luis looked at it, I was even taught about the casting process this 29 year old chain went through all those years ago. When I picked up my chain I was in awe. Not only was it repaired, but it was polished, and has never looked this good! I'm over the moon about Ken's and you should be too! Ken's isn't going anywhere any time soon so you all should definitely check out what they have to offer and for their top notch service and repairs! Luis is the MAN! he will get you right!

Great service. Friendly staff. Fair prices. Amazing work!…read moreSeveral of my friends and I have used this wonderful jeweler to have our rings resized. They have a fair estimate and turn around time. Once, I accidentally left a ring that was being cleaned and they were so great to have it waiting for me the next day. I didn't have any proof or receipt, but they took great care of me. They can also cut off a stick ring and put it back together like new.

never too busy with these people they rip you off I got a bracelet made, and I send it to make her…read morebigga and I never got it back either my money 2k loss

In a community with NO SOLICITING Alex Alomar left his cards stuck in a whole bank of mailboxes,…read morewhere they blew all over the street..... ,NOT ACCEPTABLE and not wanted. Will never go there

I came in because I needed a watch resized. The staff were very friendly, and the lady was very…read morehelpful and efficient in helping me out! She taught me how to wind it as well. Would recommend this place if you need watch work done!

Went here to get watch links removed and came back to have the battery replaced in a new Citizen…read morewatch. The second time, I received the watch back with deep scratches on the underside corners (lugs) and a sharp point. I returned to speak to the individuals there (John and Sheila), and they denied causing the damage to the watch and tried to explain away the process, claiming they did not manipulate that area of the watch. John offered to polish the scratches, but since they are deep, they are still present on the watch. Being that the watch was new (kept in the box) and did not have these damages beforehand, I can only attribute these damages to their handling. I do not recommend bringing jewelry here for even minor repairs.

Truly the best experience I've had with a jeweler! I'm so happy I found them on google. I was…read morehelped right away and blown away with the excellent service I received. Friendly, efficient, kind. I will now only go to marrero jewelry store. If anyone has any questions regarding a local jeweler,please consider this family operated business. There is value in not only the work but in their customer service as well.

The gem fell out twice. Everytime I went to pick up my ring…read moreit looked worse and worse. Finally decided to go elsewhere. The worst thing is, when I originally went there I gave him the original setting, filled with diamonds and gold and told him to keep it. But I never regret being nice and trusting. Even though some people take advantage of it.

Highly Recommend Anthony Jewelers! I recently brought my…read morewedding ring to for repairs, and I couldn't be happier with the results. Anthony fixed it beautifully, it looks brand new again, with excellent attention to detail and craftsmanship. What really stood out was how kind, honest, and professional he was throughout the entire process.

Thank you very much to Anthony for his service, he was so kind and helped me so quicklyread more

the location on 192 next to taco bell and the boa near Thacker ave will give you best offers in…read moretown for the item you are pawning they not trying to screw you over like every other pawnshop i left very satisfied only pawnshop I will ever use 100% recommend

I got a great amount of money pawned. My gold 18k necklace , they pay good for gold right now. Stop…read morein.

I came to get a gifted watch fitted and was dismissed at the door not even speaking to anyone face…read moreto face, after asking to get some simple links removed I was told they have no watch specialist on hand and would have to ship out my watch. what kind of shameful jeweler cant even do such a bare minimum task. I felt as if my time and gas spent to drive to this location was all a waste and didn't like how I was treated and will never be returning.

I can't say enough good things about this shop & Stacey! I only wish we'd found them sooner…read more After visiting the Winter Park location from Jacksonville, we decided to go to the Orlando shop. We arrived just before closing, but Stacey & her family graciously stayed open late to show us around. I have never seen SO many unique pieces of jewelry! I fell in love with a blue zircon solitaire & couldn't leave with out it. We cannot wait to go back! If you want something truly one of a kind, look NO further. Stacey has it, & if not, she can make it!

I love Park Jewelers!! They have always been super nice when I've gone in and are always helpful if…read moreI have questions regarding any pieces I bring in. I would highly recommend them!

Tony and Demetri are amazing. They take care of you, according to your needs. Money have AMAZING…read morejewelry. I thank them for making my wife's wedding ring and many more accessories. Kyle

Ask for Cyndi or Caleb and you will not be disappointed. I…read morewent in to have jewelery repaired and Cyndi was able to help me pick out two additional chains to wear with my newly acquired pendants. Cyndi was incredibly patient and did an excellent job of teaching me all the different qualities of the bracelets and chains. She was able to help me identify a good style, size and material. Just as promised, they reached out as soon as they finished sizing and polishing my pieces. I am thrilled to have found such a wonderful local jewelry store with an extremely knowledgeable staff!

Thanks so much to you for made magic and amazing my 6th wedding anniversary today. You are the most…read morereliable jeweler in St. Cloud city.

I have shopped at Kay Jewelers many times in the past and have never encountered what I would…read moredescribe as such disingenuous and questionable business practices. I received a pair of pearl earrings as a Christmas gift from my mother. She provided me with the receipt in case I wished to exchange them, which I did. I located a different pair online that showed as in stock at your store and went in for a simple exchange. I was assisted by an employee named Antony. From the outset, he was dismissive and told me I would need to wait before he could even verify whether the merchandise was returnable or exchangeable. When he eventually reviewed the receipt and earrings, I informed him that I simply wished to exchange them for a different pair. He then stated that I could only exchange the earrings for something of higher value -- which was confusing, as there is no such restriction stated on the receipt or in your return policy. When I asked instead for a refund, he told me that the store did not have enough cash to issue one and suggested I return later to see if more money had come in. I then asked whether I could receive the balance on a gift card and complete the purchase online instead, at which point he changed course and said he would allow the exchange and issue the remaining amount on a gift card. This directly contradicted what he had just told me moments earlier. The situation became even more troubling when he then refused to process the exchange at all, stating he could not locate my mother's "profile" in the system -- despite my having a valid, traceable receipt showing the purchase from just days earlier. At the same time, another employee named Francine was assisting a couple nearby and explained to them that Kay's system had recently undergone changes and that customer profiles were lost. Yet Mr. Antony continued to insist that he could not proceed because he could not find my mother's profile. I again asked for the remaining approximately $90 to be refunded in cash. He told me the store had less than $200 on hand and that they were unwilling or unable to issue a cash refund. While I understand businesses have internal procedures, it is extremely concerning that a retail jewelry store is not prepared to issue a modest refund to a customer with valid documentation. The only alternative offered was for a check to be mailed, with no timeline provided as to when that check would arrive. At every turn, I was given conflicting information, arbitrary limitations, and shifting explanations that appeared designed to make a straightforward exchange or refund as difficult as possible. I had: A valid receipt, Unopened, unused, and unaltered merchandise, And was well within your stated return and exchange policy. The manner in which this was handled -- and the way I was treated -- was inappropriate, deeply frustrating, and frankly unacceptable. What should have been a simple customer service interaction became an unnecessarily stressful and unpleasant experience.

I always love coming to the Kay jeweler at the loop. They always take care of us My wife TINA and…read moremyself James ....its such a family atmosphere and they really do a super job. I appreciate them every time I come in. Remembering our names is such a personal touch when you walk always make you feel so welcome. I will continue to shop here ...ALWAYS!!!!!!