They are the best pawnshop ive ever done business with. The employees are great and the new owner…read moreis awesome. I've done thousands of dollars of business with and never had one problem. I've never lost a pawn and take pride with my 100%. Like any other business the more trust you build the more they will help you. I've pawned things and came back with the same thing and ask hey can I get alittle more then last time. And there response was yeah no problem your a great costumer and you a 100% at paying off your loans. Sometimes that little extra goes along way. Thank you all and godbless

The owner of the store was not professional nor was she classy. She threatened me because I wanted…read moreto wear a mask in her pawn shop. She asked me if I wanted to be shot because it's a gun store. First of all it's not a gun store it's a pawn shop where people sell or pawn their guns. I wear a mask because my healthy mother died of covid and this woman laughed and claimed MY MOTHER didn't die of covid. Apparently she is radical and needs mental help. She laughed and laughed as if there was something wrong with her. It was very strange and made me very uncomfortable. So I walked out of her pawn shop instead of giving her my business. I highly suggest she seek professional mental help. She had no empathy or compassion. Again, she was very unprofessional.

Updated Review: I am updating this review after seeing the…read morebusiness's public response to my original comment. Instead of addressing the issue professionally, the owner stated they would no longer do business with me, despite the fact that I have an active pawned item and have previously been allowed to make late payments without any issue. Their sudden decision to refuse a standard payment immediately after my review comes across as retaliatory and inconsistent with how they have treated me in the past. In addition, I noticed an unusual pattern: within hours of my posting a negative review, several new 5-star reviews appeared, all praising the same employee mentioned in my experience. This timing raises concerns about the authenticity of these reviews, especially since this business rarely receives multiple reviews in a single day. I am not accusing anyone of wrongdoing, but the pattern is unusual enough that I believe Google should be aware of it. Their public reply also included inappropriate personal remarks about my wife, which is unprofessional and completely unnecessary. Taken together -- retaliation, inconsistent policy enforcement, and concerning public responses -- I have documented everything and submitted formal complaints to the Maryland Commissioner of Financial Regulation, the Maryland Attorney General's Consumer Protection Division, and the City of Hagerstown for review. I am updating this review to inform other customers of my experience and the way this business chooses to respond when legitimate concerns are raised.

Trying to pay on my monthly pawn 4× the usual pawn rate. The highest in the local area I would add…read more I was sent 2 links to pay. I received none. I informed them asked to send it to me email. They said it was a secondary charge for that. I said I would settle in person. Went in today to pay. Low and behold they want an extra 15 dollars for a late charge. I can not in good faith ever recommend using them to pawn anything. Average rate 15 -20 dollars on a 300 pawn. These pirates charge 60 per month. Do your self a favor and choose any other pawn brokers in Hagerstown area. You will get a 4× better deal. No hidden or arbitrary charges. Especially when the falt is at least in part on them.