Oliver came on time. He was able to diagnose and fix our…read morewasher within an hour and 30min. Price was reasonable. Would definitely use his services again.

Called Stellar a year ago and was very satisfied with their service, so here we go again…read more Dishwasher was on the fritz again. Problem was easy to fix. Somehow the water line got turned off, neither my boys or myself could have done it, the shut off not in a place where you can turn it off by accident, very odd??? (Spirits!!!) Anyway, Oliver diagnosed the problem quickly & even adjusted the washer so it sits straight. All it cost was the price of the service call. Very reasonable! Stellar is a very reliable & cost friendly Appliance repair business. In need of a repair? Call Stellar!!!

Had a really great experience with Jason from Gold Coast. He came out, diagnosed the issue quickly,…read moreand was super honest with me about the situation. Instead of trying to upsell me on expensive repairs, he told me straight up that the labor and repair costs probably wouldn't be worth it compared to replacing the refrigerator. I really appreciated the honesty and transparency. Super nice guy, knowledgeable, trustworthy, and professional. Would absolutely call Jason and Gold Coast again for appliance issues.

I contacted Gold Coast because my 16 yr old oven ceased functioning. They had someone out first…read morething the next morning. He diagnosed the problem, said he would have to order the part, and informed me what the repair would cost. I paid for the repair and was contacted a couple days later when the part arrived. The technician installed the part, but unfortunately, that did not fix the issue. A new diagnostic revealed it was a different part and the manufacturer said they no longer make or supply it, so I would need to purchase a new oven. I was not upset about any of this, just a but bummed that I had spent several hundred dollars for a repair that didn't help. To my surprise, Gold Coast informed me they would be refunding all charges above the standard diagnostic fee, including what I paid for the part. The refund arrived a couple days later. I was highly impressed that they were willing to eat the cost of a part in order to maintain good customer relations. I was skeptical of initially contacting them because their website makes it seem as if they work on nothing but refrigeration, freezer, and ice machines. I am so happy to find out they work on all major appliances and I will definitely be calling them for any future needs.

Mr Appliance of Oakley has some major customer service issues…read more I booked an appointment online. Days later they called to reschedule for three days later. Then they didn't show up. No call, just flaked. When I called, they said I didn't have an appointment with them. The excuse was "your appointment was cancelled by the call center." Mr. Appliance, sir, you need better customer service.

Absolutely Horrible Experience - Stay Away from Mr. Appliance!…read more If I could give zero stars, I would. Mr. Appliance has been the most unprofessional, incompetent, and infuriating company we've ever had the misfortune of dealing with. This experience has been nothing short of a nightmare. We moved into our new home in January 2025 with a home warranty through Old Republic. From the moment we moved in, our washer and dryer didn't work. We're a family of five -- three kids who wear school uniforms and play sports daily (hello, endless laundry), and two working parents who work out daily and also need clean clothes for work. Laundry isn't a convenience for us -- it's a necessity. We contacted Mr. Appliance immediately -- that was FOUR MONTHS ago. In that time, we have not had a single week with a fully functioning washer and dryer. The first technician came out twice, ordered parts, and made no progress. We waited weeks. Then a second technician took over and came out SEVEN different times. Each time, he ordered more parts. Each time, nothing worked. At one point, the technician admitted he might have completely broken our dryer during one of the failed repair attempts. We later learned his manager told him he'd be financially responsible for the unit if he did -- and instead of acting professionally, the technician guilt-tripped us about it. In an even more bizarre and unprofessional turn, that same technician was made to come back by his boss on a Saturday which was his day off and a day he had his daughter or else he'd have to pay for the dryer-- so he brought his daughter with him. Yes, his daughter -- to our home, during a service call. Completely unacceptable! Eventually, after waiting, confusion, and zero resolution, Old Republic cashed us out for the washer -- only because it was clearly beyond the scope of anyone at Mr. Appliance to fix it. We are STILL without a working dryer. Old Republic has now sent out another company, for a "2nd opinion" who (of course) ordered more parts, and we're back in the waiting game. Mr. Appliance has replaced on our dryer the heating element, thermostats, motor and now the new company says it needs to order new bearings for the dryer tub. Old Republic has probably spent well over $1k which is over the value of a new machine. We've spent four months dragging laundry baskets to family members' homes and laundromats while working full-time, managing three busy kids, and receiving absolutely no compassion, urgency, or accountability from anyone involved. Mr. Appliance is a disaster of a company -- careless, disorganized, and completely lacking in professional standards. And Old Republic Home Warranty? They're no better. They assign these third-rate vendors, leave families hanging, and offer no oversight when things spiral out of control. Save yourself the months of frustration, the constant rescheduling, the unanswered calls, and the emotional drain. STAY FAR AWAY from Mr. Appliance -- and if you have Old Republic Home Warranty, just pray you never need to use it.

Top notch! Lyle repaired my 21 year old…read morerefrigerator/freezer to as new condition. He will be repairing my dishwasher as soon as the parts come in. I'll be using them from now on. Great job! Tim Nerby

Personable, explained everything clearly. Was here at our house when they said they would. Very…read morecommunicative. Lyle was our technician and he was very easy to work with, professional and honest. Will call them again at the next issue that arises.

We have outdoor washer/dryer, Mice started to make a nest at bottom of the washer. I need help to…read moreseal the bottom with a mash screen. Called around to find an appliance guy to fix it, no one took the job, because it was not a technical problem. However, Lux Appliance responded quickly. Roman came , opened the front panel, cleaned leaves inside and sealed the bottom. I really appreciate his working altitude, he will take any job related to appliance, no matter small or big, and He is good at fixing the problem. I highly recommend him.

Told me he knew exactly what the problem was and that he was going to be able to fix the mini…read morefridge. That was a complete lie . Supposedly brought the item needed to repair which was super expensive And it did nothing! Then went radio silence! Stay away and don't use him !!!

Absolutely the best service and professionalism. We hired another service in Brentwood to come…read morerepair our whirlpool fridge but not only did they charge us $300 but they didn't even fix the issue. Switched to Contra Costa Appliance Service and they were able to diagnose the problem right away and also helped us save money doing it. Me and my family will be using CCAS from now and we recommend everyone in the area to do so as well!

They were quick scheduling appt, arrived as scheduled, diagnosed bad part, had part in truck so we…read moredidnt rewuire a 2nd trip. Diagnostic charge was applied to repair charge. I will call them again. It was a no fuss experience.

Courteous, hardworking, and diligent; but unfortunately they were unable to repair my Thermador…read moredishwasher.

I found this company on Yelp and on asked Ali to do a service on our 22-year-old washer and dryer…read more After replacing parts and charging me $496, Ali said our washer was good to go. Today, just over 90 days later, a part on the drum disintegrated during a wash load. I called Ali and asked him to come back today. Two other employees came and told me 1) the part was irreplaceable and 2) the work is out of warranty and 3) buy a new washer. My response: Ali should have seen this part was disintegrated and advised me to not spend any more on this appliance! Based on this, I am giving the lowest review I think I ever have.

Please do not buy a refurbished washer and dryer from this company. It was the worst customer…read moreservice I've ever had. I had questions for the receptionist coordinating the delivery and when I would call, she would only text me back and last minute told me they would only take cash when delivering my washer and dryer, then my husband had to help take it up our stairs. I don't expect a refurbished washer and dryer to look perfect or to be shiny but this dryer had rust on it and we were not told about this huge eye sore! A refurbished project should not only fix the interior features, and after speaking with the owner Jacey she agreed that they would have someone come to sand the rust out. Well of course that appointment was a no call/ no show. If the owner can't even honor an appointment, I understand why I had horrible customer service from an employee. For that reason I will just take the lost and work on this rust project myself but PLEASE PROCEED WITH CAUTION

Recently I got an LG fridge from Justin & company (Appliance Reliance) from an ad I saw on…read moreCraigslist.  I am marking 5 stars because Justin was very clear and honest with few minor issues with the fridge. He did not had to do that. I like to work with people who are upfront and honest. Justin also helped me with fixes. Also within reason Justin working with his wife on phone gave me good price. LG fridge I got is working great and all went well. Great experience. I am a Brentwood resident and pick up in Oakley was not far.

Our two-year old washer stopped spinning during the rinse cycle. I reached out to DB Appliance…read moreRepair via Yelp for a quote. Got a good response time with the cost of the service visit. He was able to fit us in for a late afternoon appointment. I got a text from him saying he was about ten minutes out, and right on time, he showed up. He was able to diagnose the problem and fortunately, it was a quick and easy repair, as he had the part needed on-hand with him. Payment was easily made through email, with several options (I chose Apple Pay). Hopefully, our kitchen appliances behave for a while, *knock wood*, but I definitely would reach out to him immediately with any problems we have.

Needed to finally get our washer/dryer combo fixed because I got tired of dragging two hampers to…read moreand from the laundry facility here. My wife found DB Appliance and the rest is history. Very responsive, friendly, knowledgeable, and reliable. He came to fix one issue and gave the washer a thorough once over before completing his work. Not sure how his rates compare to other companies, but I'm pretty confident in saying I'll never have to find out. Danny will be my go to appliance repair man, hands down.

Victor was prompt, professional, friendly and very informative! He was ready and had the part…read moreavailable. He was super knowledgeable and loved dogs!

Top notch honest repairman. I called Carlos because my fridge stopped working. He came out first…read morething in the morning briefly looked at the fridge and informed me that the compressor was not working. He then told me the fridge should still be under warranty . He called LG found the part and helped me walk through the steps. He did not even charge me a dime.