I wanted to share with you my experience today at the Jiffy Lube in Duvall. I brought a Ram Truck 1500 and a Volvo S70 into have the oil changed. The team did their job, they did it right, they did it as a team, they checked, double checked and then highlighted what they had done with me. I sat in the vehicles the entire time and thus was able to watch the entire experience. Now I admit, getting the oil changed isn't the most exciting thing in the world, yet your team made it seem (and rightly so) that it was the most important thing in my world for the time my vehicle was in their bay. And where this store shines? The teamwork, the attitude (positive) the smiles through their eyes (because you can't see their smile through their masks (thank you for masking up). I'll be back. Thank you, Christopher read more

I've been going there for years. my current vehicle, still under warranty and running nicely, developed a "blender" noise at certain RPMs. Took it to the dealer to diagnose and they found it had 1 quart of oil, not 8, just one. No leaks, not burning it, just no oil. Jiffy didn't put it all in when I was there three months prior. read more

Ronan was extreme helpful and very professional. I give this Jiffy Lube a definite 5 star rating. Roman has earned my trust and I definitely will continue with this location! read more

Wonderful service!! Came to get a stripped screw out of my rotor that I couldn't do myself. They then were willing to replace the rotor that I was going to do myself and save me some stress!! They also very extremely fair on cost. Shoutout to Blake for the amazing service and the rest of the team for checking in on me! Officially my go to spot! read more

Always amazing service and technicians! I can always get right in, they are professional and thorough, and make it super easy!

Amazing customer Service. GM went the extra mile for mile. Wipers, gas treatment, oil change and all air filters replaced. Love these guys!

They went above and beyond when I came in for a simple oil change. They even changed an interior filter that is difficult to get to and no one has ever changed it in 8 years since I had the car- not even the dealership mechanic told me about that filter. I will go back - they were great! read more

Service was good. This is my second time at this location and it was the same guy who worked on my truck. Educated man who got me in and out in under 15 minutes. He replaced the oil drain plug gasket and also checked the air in my tires. I went and stood in the lobby and another young technician was sitting inside on his cellphone. Nothing went wrong with the service just confused on that aspect since It's been the same one guy who serviced my truck last time and the same young man inside the waiting area using his cellphone. Hmmmm read more

My car was indicating the air pressure was low. I stopped by our local Jiffy Lube and was greeted by a very friendly employee named Michael. He quickly helped me and sent me in my way. Much appreciated! read more

I've always had good service here, and they top me off every 1000 miles because my Subaru tends to burn oil.

Oil fliter was loose lost 3 quarts of oil. Much more and I could have ruined my engine if it didn't harm it some as it is. Over 100.00 for an oil change and they almost took out my engine. read more

I've been to this Jiffy Lube before and have been very pleased, but unfortunately my experience this morning was not good. Below is a complaint I filed with Jiffy Lube....it is self explanatory (I have X'd out the store managers name to protect his identity ; I just had a very concerning experience at your Duvall Washington location, store #3287.  The employees had me stay in my vehicle, which I was very pleased with due to coronavirus, however, XXXXX (store manager?) surprised me in the middle of the oil change by suddenly opening my vehicle door to look at the information sticker inside the door.  I was not prepared for this, was not wearing my mask, and he was just a couple feet away from me (he was wearing a mask, but I don't know what type....I typically wear N95 rated masks due to health issues)!!   When I told him that he should have alerted me in advance, or asked me to open the door for him, he started giving me 'attitude' with talking loudly and talking over me when I tried to explain why I felt he should have alerted me.  It seemed that XXXXX did not want to be 'told' what to do, he seemed to be very upset with me trying to voice my health & safety concerns regarding him suddenly opening my door (concerns related to being in the midst of a deadly pandemic)! I was trying to offer helpful advice to XXXXX, trying to tell him that it may be good to adopt a new approach, with first alerting the driver of the vehicle, and then asking if the driver could open the door to get the information, rather than suddenly open a car door with the driver not being prepared and not having a mask on.  Nomatter how I tried to explain this, XXXXX kept interrupting and talking over me....to the point to where I told him that if he continued to behave in this manner that I would file a complaint (I originally was not going to file a complaint, but as the situation escalated, I decided I would, and I told XXXXX this). As XXXXX continued to become more upset, talking louder and continuing to talk over me, I eventually had to raise my voice to stop XXXXX from his ranting, telling him that it would be best if he stops behaving the way he was, telling him that I am the CUSTOMER and he was making things worse for himself with my complaint if he continued behaving in this very unprofessional and non customer-centric manner. Through the course of this situation, XXXXX apologized for "offending" me with opening the door, but I tried to explain that I was not offended, but rather, concerned about safety & health due to the coronavirus.  It was during several of these moments that XXXXX would cut me off and talk over me again & again, rather than listening to what I had to say, which was very frustrating in and of itself, and exacerbated & escalated the situation.  This happened numerous times, with XXXXX saying 'sorry if I offended you' and me saying I was not offended, that it is a matter of health & safety during a dangerous pandemic. In summary, XXXXX seems to display the attributes of being a 'control freak' and on a 'power trip'.  I base this assessment not only with how XXXXX interacted with me (the CUSTOMER), but also, with how XXXXX interacted with subordinate employees, barking out orders and becoming very impatient and unpleasant towards them.  This type of behavior does not bode well in the customer service industry.... I plan to file a complaint with Washington State regarding health & safety concerns at Jiffy Lube Duvall Washington store #3287.  https://coronavirus.wa.gov/report-safe-start-violation I am also considering filing a complaint to the Washington State Attorney Generals office.   Jiffy Lube should not have employees such as XXXXX representing them....his behavior does not serve your company very well at all, his behavior is actually a very concerning health & safety issue! read more

Do not even chance it here, nothing is worth having these kids change your oil - this location especially is run by untrained unprofessional small town burnouts that I wouldn't allow to wash my car. Ownership and management is unprofessional and unresponsive, - top down a no go read more

I've had two oil changes there in the past few weeks. Both were done quickly, professionally and while I stayed in the car. My go to oil change place read more

Service manager was a pleasure to work with and everything was done quickly. The guys and gals here made getting an oil change easy.

Stripped most of my belly pan screws for my passat I just got. Broke the plunger/ oil pressure regulator attached to my oil filter housing. And then offers nothing in return and refuses to say they did anything or offer any shape or form of assistance. Horrible place to go and would never recommend to anyone. read more

I worked with Hannah and Sam when I came in today...... Talk about great people!!! They were friendly and honest. Explained everything I asked about my car and didn't try to up sell me things I didn't need. Awesome to have people like them around the Duvall community. I will be back!!!! Thanks Sam and Hannah. read more

Wow. These guys are my heroes. I was heading up to the North Cascades for a hike, and passing through Duvall, my car started making a racket. I smelled burning rubber and it sounded bad. So I turned onto the next street to pull over into a parking lot. As I turned in, lo and behold, I saw a Jiffy Lube! I didn't expect to get my car fixed, but I thought at least they might be able to help me identify the problem and/or point me to the nearest auto shop. Imagine my surprise when Sascha, the manager met me outside, looked under the hood, immediately identified the problem (serpentine belt) and said yes, absolutely they could fix it! The guys were so helpful and kind...they hustled to get it started right away, and I had hope I might still make that hike! It was no simple matter to get the old belt out and get a new one in. But in spite of having to take several things apart to get at it, Mike and Sascha got in and removed the old belt (shredded like spaghetti) got a new one in, and had everything put back together in less than an hour. I was so grateful! Can you believe these guys?? They also washed my windows and vacuumed out my car! I live on a farm and have a Great Pyrenees (very large, hairy dog) that rides around in my car. Let me tell you...it ain't pretty. And if that wasn't enough, they also topped off all the fluids and aired up the tires. Amazing. These guys really treated me well. I drove in with a dirty ass car with a broken belt, and drove out an hour later with a significantly less dirty ass car that worked. And guess what? I still made my hike!! I'd give these guys 10 stars if I could. Thanks Sascha and Mike! read more

Grateful this Jiffy Lube is so close to our house. The crew was professional, friendly, answered all my questions and I felt confident in the service done for my vehicle. Would definitely be back again. Michael (CSA) and Drew (upper bay) worked great as a team and I appreciate their efficiency and thoroughness. read more

The folks here from managers to mechanics are fantastic. Great attitudes, energy, and customer service. Oil change and transmission fluid change went well. They really care for your vehicle and don't oversell or push add ons. Thanks!! read more

Been here twice. Both times they took time to explain and provided great service. Steven did an excellent job!

Best Jiffy Lube experience today with Michael. Not only was he super friendly, but he was thorough and very detailed. He gave me and my car 100% dedication the entire time. Thank you Michael! read more

I am a mother of 3 babies 3 and under.... I need quick. I need love. And i need care. The first seconds of driving up i was met with Steven who walked me into the waiting room and communicated to me what exactly was happening. I then sat there for 15 min tops and all the guys came out from WASHING MY WINDOWS and VACUUMED MY CAR!??? On top of my thorough oil change!!! And then Steven topped my coupon?!? I was blown away. What care. What love. All in 15 min?!? Thank you Jiffy Lube of Duvall. 5 stars!!! read more

Aaron AND Michael provided me friendly and timely service today! I will return for my next oil change! The only thing I wish I got was one of those little reminder stickers with the mileage on it to remind me I my next oil change, but I didn't ask. Excellent service. read more

Great team at this Duvall Jiffy Lube location. My second time there. They are friendly, professional, courteous and fast. Really fast. You stay in your car now and it seemed like it took as long as going through the car wash. I will be back. read more

Hunter Mannny and Drew were so great. They made my day. Professional fun they got me out in a timely manor and gave my dog Ellie a treat and head scratches. Ellie and I will be back. read more

I went in today to get usual oil change before heading out of town. (I always use this location) Today I was greeted by Michael, Manny and Hunter(who was in the pit) who I noticed right away seemed to work together with complete respect and care for each other, the company and my car. Manny informed me that I could, and should use a different oil for my car, which I am grateful for and all in all, customer service was on point. Super nice guys! read more

I know jiffy is on the door, but boy were they quick! Friendly and helpful employees too. Will definitely keep going back!

The Duvall Jiffy Lube staff were welcoming, friendly, professional, prompt and informative. AND I was really impressed to see two women working there...now that's good diversity!! It was the end of my work day and all I really wanted to do was just go home, but i knew my car needed attention. After my positive experience, I'm really glad I stopped in and my car is too!! :) Thank you very much!! Shirley Hubbard read more

I asked if they could replace a headlight bulb for me, but I had purchased the wrong one. They found one that worked and replaced it for free! They are so friendly and helpful there. Thank you. read more

After a long day of driving I almost didn't stop to get my oil changed, but the crew at the Duvall Jiffy Lube made me glad that I did! Manny, Michael and Aaron were so fast and friendly. They really work together like a well oiled machine (!) and uplifted my spirits on a rainy afternoon. Highly recommend, I'll definitely be back! read more

While most of the staff is plenty cheerful and helpful, the manager Bryan is very rude and short, which made the entire experience unsatisfying, seeing as he is in charge and should be better with customer relations. I needed a top off because my cars oil leak worsened and I was low on cash. Bryan demanded I get an oil change or leave and come back with enough to pay for it. I understand following policy, no harm done there, however the way he approached the situation was extremely hurtful when I was in that position. Quite frankly, he ruined my day. Perhaps less importantly, he did not even take care to close my hood all the way, though I was lucky that another employee (Cooper, perhaps?) caught this before I left. Overall the experience would not have been an issue, without Bryan's disrespectful demeanor read more

Two thumbs up and a huge thank you to this Jiffy Lube location. Service service service!! I mistakenly overfilled my oil on my very old Honda and was here in town far from home. Realizing the mistake I had made I rushed into this Jiffy Lube and they fixed me right up. They are awesome here. I would highly recommend them. I work in town so my next oil change will be here! read more

I have to say I was so nervous about getting the oil changed during this crazy time. But all the workers made it easy and safe. I felt very protected and the process was done quickly. They have totally mastered the Covid-19 oil change. Gloves were used, they were conscious of staying as far away as they could when I paid (all of this without getting out of my car) and even though I forgot about the coupon, they gave me the discount. Great service and professionalism. read more

just needed a basic oil change in a new car I bought a couple months ago, went tuesday morning and service was super fast, they went through everything with me and customer service was great! it helps that it's just down the street from me, will be coming here for all future oil changes. read more

Just went to Jiffy Lube Duvall for an oil change! What a great experience! Sascha the Manager was super honest and helpful! Told me exactly what my car needed, and didn't need. No pressure to talk me into anything unnecessary. He and his crew saved the day with regards to my tires! One had 10psi. That's not good! He and his crew stated what they thought the cause was. I went back to the place I got the tires. The crew at Jiffy Lube was 100% right! I would advise anyone I know to visit the Duvall location! Honest people, who truly want to see you ride safe and sound! read more

The employees at this Jiffy Lube were the most professional, polite and efficient I have seen in a long time! They did not give me a list of item I needed done on my car as most auto businesses have done. Devin was outstanding! What a courteous, kind young man. I HIGHLY RECOMMEND getting your oil changed at this location. read more

I was at the Jiffy Lube a month ago with my daughter who had her car serviced. It was such a great experience I went back today to have an oil change. Lydia helped me, she was polite and very knowledgeable I highly recommend this JL location. Consistent high level of service. read more

Friday July 15th I had my oil changed at Jiffy Lube in Duvall Washington. A nice guy named Steven happened to help me out and even told me while ringing me up that he had fixed my check engine light for me. I ask him how and he didn't really know how to explain but followed with, "it's not on now so it's fixed. I cleaned your battery terminal as well." I again thanked him and drove straight home, less than a mile away, and pulled in the driveway and shut down my car. I started it back up the next afternoon to head out and it would not idle to save it's life and a bunch of stuff on my dash wasn't working. I decided to go down to Jiffy Lube and ask them what exactly they had done to see if they could "undo" it. The car ran great before the oil change and now barely idles and dies in gear at every stop and slow down. I big guy named Niki came out and was polite enough and ask me what I was looking to have done. I explained what was going on real quick and that Steven (who happened to be working in one of the stalls at that moment) had helped me. After popping the hood and really just staring at it the manager told me there wasn't much they could do and in his words "We didn't fix anything, it just sounds like your catalytic converter happened to go out at the exact same time." ....... Really? He ask me what I wanted him to do and I told him I want them to undo whatever it was they had done to "fix" my check engine light. He told me again "We didn't fix anything and there's nothing we can do for you." I then asked him why Steven had said to me yesterday when ringing me up, "I fixed your check engine light". I told the manager Niki that I only came in yesterday and ask to have my oil changed, I never ask for anyone to fix a check engine light and now my car is not running correctly. Well the manager Niki wouldn't let this guy Steven talk at all and answer any questions being asked of him. After all it was Steven that worked on my car not Niki. I ask Niki if he would please let Steven talk so that he could answer my questions. One being "is it possible you did something to a fuse to cause this?" Steven said, "maybe, I can take a look and see." So again, extremely helpful and at this point the manager had completely walked away and was trash talking me at what he thought was quietly to another employee, but plainly heard by all. Steven looked at and played with the fuses in the car and the engine compartment and after about 5min asked if he could try starting the car up again. He started it and at this point my dash lights were all working again, the check engine light was back on, and the car was idling again. Hmmmmmm I told him I'd drive it around the parking lot real quick to see how it did in gear at a snails pace. Seemed to be running a lot better. Still idling a little low but none the less, idling. I drove back up the little driveway to the stalls in hopes of talking with Steven and thanking him but was met by the manager Niki who looked at me and said, "Yeah?" Me: "I don't know what Steven did but my car seems to be running correctly again and the dash controls and lights are all functioning, including the check engine light being back on." Niki: "K, fine!" Me (choosing to ignore the trash talk I heard earlier and the current short and rude attitude ): "Alright tell Steven thanks." Niki (yells) : "Don't ever come back here again, you here me?" Me (stopped car) : "Excuse me, what did you say?" Niki (yells) : "I said don't ever come back here again, you don't ever do that to me." His name tag said Niki, that's what the others called him and so I just said Niki, now that I know your name, I'm going to share my story so people know what to expect when they come to the Duvall Jiffy Lube. I was also disappointed to find out they did away with their value oil change and now it's $41.95, AND if you have an all wheel dive car, it's $5 more. WTH I certainly WILL NOT be going to Jiffy Lube anymore and hope that you don't either!! I CREATED A YELP ACCOUNT JUST TO WRITE THIS. NIKI IS NOT MANAGER MATERIAL!! read more

Okay for oil changes (to the best of my experience) but do NOT let them do any other services to your vehicle. They told my husband his transmission fluid looks dirty and offered to replace it for what sounded like a reasonable sum. I told my husband to take it to a real shop and have it looked at, he told me this was more convenient and told Jiffy Lube to just go ahead and do it. So they do it and he's driving for a few weeks and the transmission starts feeling like it's slipping between 1st and 2nd gear, just when he starts moving. He gets nervous about it enough that he does take it to a shop. The shop tells us his whole transmission is busted and it will be $4600 to fix. Husband tells them go ahead, I tell husband to wait a minute, let me check out the warranty. I called the dealership and sure enough, his vehicle was still under power train warranty. So, we took it over there and they tested the transmission and do you know what they figured out the problem was? Jiffy Lube did not put in enough transmission fluid when they changed it out, they only added 3/4 of what they should have. Jiffy Lube almost costs us $4600 dollars because they didn't add enough fluid and because my husband didn't think to check out his warranty. We were almost swindled twice! Lessons learned: #1, ALWAYS listen to your wife. I'm no car expert but I know when I'm being fleeced. Lesson #2, do not let oil change places do work on your car besides changing the oil. These are not skilled technicians usually, they do not always know what they are doing. So far, it seems like they can change oil okay. Have not had a problem with that yet. The people who work here are nice, I feel bad for them on their slow days and they have to stand out side and wave at people driving on Big Rock. read more