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    Firestone Complete Auto Care

    3.3 (104 reviews)
    Open 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    Reviews With Photos

    Appointment that was not honored
    Paul K.

    I like this location and the service I usually get, but I had a fairly bad experience recently that I attribute to the booking system. I made an online appointment online for an oil change and called the morning of to confirm. The appointment wasn't in the system and only drop offs, with an unknown service time, was available. Since I was on a time crunch, I had to go somewhere else but I was surprised to see a confirmation email come in later on in the day. When I called back to cancel the appointment, as I had already gotten my oil changed, my appointment was still not on the local system. Special thanks to Joey for being helpful and taking my calls during this busy time. Happy holidays.

    I came to get tires mounted and balanced as well as an alignment on a Nissan 350Z because they have a reasonably priced 4-wheel alignment. It turns out this is priced well because of the various charges they throw in addition to it. I got charged an extra $40 because I brought my own tires. Another $100 because they're considered "low profile" which is "anything 50 series and below". Mind you these are stock sized tires. On top of this the finished product was disapointing as there was leftover lubricant around the wheel and peeled paint on the rim of 2 out of the 4 wheels. Images attached.

    Clean and friendly
    Marcia D.

    I love Firestone! Especially the Totemlake Firestone! I've been bringing my cars here for minor service, tires and brakes for over 30 years!! Oil change, tire rotation and wheel alignment every 5,000 for 243K miles. That's 48 times since I bought my 2007 Honda Odyssey. Always friendly, always helpful, always thorough! Tip of the day: buy the lifetime wheel alignment! Trust me on this one! It may cost a little more the first time but if your going to keep your car for a while you will thank me later. 48 alignments over 240K miles x $89 = $4,272 I paid $160 for lifetime alignments. Who's smiling now

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    20 days ago

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    1 year ago

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    3 months ago

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    Lee S.

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    9 months ago

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    9 months ago

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    Lee S.

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    1 year ago

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    5 months ago

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    6 years ago

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    7 years ago

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    4 years ago

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    Lee S.

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    2 years ago

    Lady who answers the phone when you call needs a reality check. You don't talk to customers like that.

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    3 years ago

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    9 years ago

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    Bridgestone S.

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    5 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

    I brought my car in for a scheduled alignment. They got the car in promptly and were done quickly.

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    8 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    5 years ago

    Was told there was a minor leak, took to another shop and the issue is larger than they said

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    6 years ago

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    6 years ago

    Mayra was a great selling representative. She gave great advice. She help with getting good assistance. Thank you Mayra,

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    6 years ago

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    14 years ago

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    15 years ago

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    14 years ago

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    Page 1 of 3

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Jack and Kevin basically cleaned up someone else's mess, transforming my experience into a very positive one.

    Mentioned in 7 reviews

    Read more highlights

    The Auto Butler

    The Auto Butler

    (21 reviews)

    This place is phenomenal. Caleb and the team have been looking after me and my family's cars for…read moreyears. I always feel like they do exactly what is needed and don't "find" extra charges for more. They're timely and communicate well. They even talk through when it doesn't make sense to fix something or when a warranty could cover things elsewhere, despite the fact they could make money off the repair. If you're looking for someone you can really trust, this is a great spot in an industry that can be hard to trust sometimes.

    I did not have any work done at Totem Lake Auto Care. However when my dad (who suffers from…read moredementia) got lost he somehow ended up at their shop. We do have a tracker on his car, and apparently dad had left his cell phone behind when he left. Since I could see he was parked there at Totem Lake Auto Care I decided to call the shop and I caught Caleb just as he was headed out the door to guide dad to his doorstep. Caleb took time out of his day to drive to my parents' place so that dad could follow him... then he called me from the parking lot as he watched dad head in the door and knew he was safe. While I obviously can't give input on any repairs made, the action he took for my dad tells me that this is a man of character and that speaks volumes about him and his desire to treat people well. I want to recommend this shop to everyone I can, and my family and I are so grateful that my dad somehow wandered in the door of this business. It's awesome to know that there are still people like this in the world- my dad would have done the exact same thing in that situation and I'm so thankful to see that those people can still be found.

    Doug's Auto Tune & Repair - One of the walls in the lobby

    Doug's Auto Tune & Repair

    (124 reviews)

    I was recommended Doug's for my regular oil change and tire rotation by a friend when I moved to…read moreWashington in 2019 and have continued to go there ever since, even recommending them to other friends. Josh and the team and Doug's are nothing but kind and helpful. I've never felt like I was being taken advantage of or overcharged. They always let us know after our appointments when there may be things like new tires or brakes that we have to consider in the coming months, so we always know what to expect. Not only that, but when my husband's clutch went out last year, the first thing we did was call Doug's and, even though that isn't within their remit, they gave us a great recommendation for who we could have our car towed to for the repair. We moved from Kirkland to Seattle in 2020, but continue to drive over the bridge and drop our cars off for each service appointment because we like them and their service that much!

    These guys need an attitude check and maybe an assistant to help them with answering the phones…read more I called in to ask them a simple question for a quote on a possible car horn replacement for my specific car model and he said "I have no idea I can't give that to you right now I have like 30 cars waiting to be serviced." I understandably responded that I didn't need a quote right away and that I could leave my number and they could call me back at anytime as I understand they could be busy. He took my number down and I never got a call back or ever heard from them again. Honesty a it's a joke of an interaction considering what I asked was so simple and I was accommodating to how busy they were. Why even answer the phone if your response is going to be sorry I have like 30 cars waiting to be serviced. It was a waste of both of our time.

    Firestone Complete Auto Care - tires - Updated May 2026

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