I went to the penzoil station near me in Redmond. They did not have the filter so they called both…read morethe Bellevue and Issaquah stations to locate the one that has the filter. This was way beyond my expectations. I went to the Issaquah station and they were waiting for me. They were courteous, provided the service and I was on my way within 15 minutes. I will use their services again.

I was a regular customer of Pennzoil, bringing three cars here. They must have changed ownership…read morerecently, as when I brought my Mazda in, I asked for a synthetic oil change, as I do with all my cars. When I got the bill it was $30 more than I've ever paid there. I went to go to the waiting room to check the listed price, and not only was the waiting room locked (which was odd), but I could see someone covered the synthetic price with paper! I paid out of frustration, but when I got home I noticed that the oil filter doesn't appear to be a Pennzoil oil filter - it's some generic filter. In addition, they didn't clean the car or do any fluid checks. Pennzoil has lost my business, which is too bad as in the past I liked this location. I'll find a new place to bring my cars.

I had a really excellent experience with Eastside Auto Care. My check engine light came on a few…read moreweeks ago, but I procrastinated making an appointment. Then my car started leaking a small quantity of oil - maybe 2 or 3 tablespoons. So I decided it was urgent enough, I looked on Yelp, and I chose Eastside Auto Care based on the positive reviews. I called to make an appointment to drop it off on a Thursday afternoon so that they could diagnose the check engine light and the leaking oil on Friday. They said that they would give me a call back between 9-10 AM on Friday. At around 11:30 AM, I called because I hadn't heard anything, and they apologized because they were really busy. No problem with me - I appreciated the apology! They diagnosed the check engine light as a faulty oxygen sensor, said that I needed an oil change rather urgently, and recommended a number of other repairs that I agreed that I needed but wanted to postpone, as I'm in the process of buying a new car. I authorized the oxygen sensor and the oil change. I received another call a few minutes later, apologizing for an error on the quote, and it would be about $20 more than they had originally quoted me. Again, that was totally fine with me because they were apologetic and upfront about it. I told them that if they couldn't finish it by Friday afternoon, it was fine to keep it until Monday. At about 3:30 PM, I called to check on the status of the car and they said that it would be ready Monday morning. Today (Monday), I received a call at about 8:30 AM that my car was ready. I picked it up and I was pleasantly surprised to find out that the total was $200 less than the estimate. They double-checked to make sure that they had done the bill correctly, and they had. They also gave me a discount because of the original error in the quote and for being referred by looking at Yelp reviews. What I would like to highlight in my review are that a few things happened that would normally be an indication of poor customer service - not calling when they said that they would, getting the quote wrong initially and having to revise upward - but because Eastside Auto Care was so courteous and apologetic, I didn't mind at all, and it did not lower my opinion of them. Everybody makes mistakes, and all that we can do when we make mistakes is to own up to them and apologize. I look forward to taking my new car to Eastside Auto Care in the near future!

This is a criminal enterprise. I previously left a positive review based on the quality brake work…read moreperformed by the PREVIOUS ownership. I came to them in 2021, not knowing about the ownership change and happy with previous work because my car losing engine power then turning off for no reason. Turning it back on would fix thr problem for 20 minutes then it would repeat These guys charged me nearly $700 dollars to "replace sensors" and didn't keep the parts they allegedly removed even when I specifically asked them to. Less than a month later the same problem happened on the highway ans the car turned off completely and I needed hundreds to tow it and at that point I had to pay $2k for a new alternator! They refused to return my money. Even worse, when they did their "repairs", they lazily put all the car panels in my back seat rather than under the hood where they belong. Not only completely dishonest work but absolutely sloppy and lazy too.

Cyrus and Nick are literally the best. They will help you every step of the way. They know cars…read morewell. Thanks guys!!

Great service and got me in fast on a Saturday! The oil change was fast and very reasonably priced.read more

Nicest guys ever here. Helped me with no charge after my battery died. Thank you so much…read more Kevin

Most honest auto shop I've ever come across. I tried them due to a review on Nextdoor and found the…read moreowner and associates responsive, helpful, and knowledgeable. They also stick with their quotes. They don't try to up charge you for various things. They are straight forward and it's appreciated. After going here multiple times over the last few years they are our go to shop and I highly recommend them.

Engine tune up on our 2012 Scion Xb. Friendly and knowledgeable staff. Fair price I think. Will be…read moreback.

I was extremely impressed with the service I received at Michael's. The service was very…read moreprofessional as the team was able to identify the exact issue that needed a resolution and resolved the issue within 24 hours. They fixed exactly what needed to be fixed without any discussion of additional things not needed. I was very impressed with the honesty and professionalism that was shown throughout. Furthermore, the final charges actually were less than the estimate given initially as they were able to acquire the parts for cheaper. When do you ever encounter this nowadays! I very much appreciate the great service.

Looking for nice Asian gentleman who operates out of a well equipped service van.batter was dead on…read moreolder BMW.He was able to get into car when others couldn't and installed new battery in quick order. Price was very reasonable. Trying to find find. My phone # 425.567.6233. Reward if he calls me back. Kevin 5-Star Rating!!!

I'd give it 0 stars if I could. Used their own online messaging app to ask a question and provide…read moreinformation about my car. No response for several days. Sent a ping, just in case a notification got missed. No response. Send information and questions again. No response for WEEKS. Yes, I could have called, but it was their own messaging app. Which they ignored. Or ignored me. So they will never see my business.

WARNING: They Damaged My Car and Still Charged $5700 plus…read moreZERO STAR!!! This is without question one of the worst auto repair shops I've ever dealt with. I brought my Mercedes GL450 in for suspension work. They kept my vehicle for more than a week and then charged me $5700 plus. Instead of fixing my car properly, they damaged it. During their work, they broke the coolant radiator and all the related hoses, causing coolant leaks that did not exist before I brought the car in. This damage was clearly the result of their negligence, yet they refused to take responsibility or offer a proper resolution. Charging luxury-car prices while delivering careless, incompetent work is unacceptable. Keeping a customer's car for over a week and returning it in worse condition shows a complete lack of professionalism and skill. I was left with extra repair costs, lost time, and serious frustration--all because this shop failed to do a basic job correctly. If you value your vehicle, especially a Mercedes or any high-end car, stay away from this shop. Paying $5700 plus to have your car damaged is something no customer should ever experience.

Oops!! Changing my review as of today!…read moreZero stars!! Took my son's car in today for some warranty work. And they were very tight-lipped about it, but they finally disclosed when I became angry that Joe is no longer the owner of this establishment. After receiving an estimate that was going to be a couple of $1000 (that should have been for free), I angrily left with my family. Stay away!! I will never again step foot within this establishment!!!

I took my car into Kirkland Autoworks and had an amazing experience. My car was serviced when the…read moreair conditioning went out. All it needed was a charge and a small leak repaired. I paid $251 and was out the door in 2 hours. I appreciate the quality and value the shop provided as well as the honesty on what my vehicle needed and wasn't charged for something it didn't. I'll be bringing all our vehicles in for service. Thank you! Julie

Asked for a quote for a service using email several times. The unidentified person using the…read moregeneric shop name in the email was given the make, model and year of the vehicle but kept insisting he needed the VIN number and license number in order to give a quote. I cut off the conversation after being messed with long enough. Never got what I needed in order to determine if I wanted them to work on my vehicle. No one else said they needed this information in order to give a quote. Their loss.