A disgusting, rude manager who smelled of weed. She didn't even know how to shift gears in a Mercedes and almost broke the handle if I hadn't intervened. I immediately asked for the car back and left. Avoid this place all costs read more

Not understanding the low ratings on here. Such a friendly and efficient crew. The workers seemed happy to be there and help and were quick and helpful from beginning to end. Great experience! read more

Currently waiting for my oil change and tire rotation on my Jeep. I just heard the gentleman inside the Bay Area YELL "What a pain in the fucking ass" when the guy who checked me in said I want a tire rotation. Hope all my lug nuts are tightened when I leave. read more

Watch out for undisclosed extra charges at Henrico Jiffy Lube. Also be aware of managers with poor to no customer service skills. My oil change was a debacle! read more

All of my tires had low pressure, so I went to get it checked out. I was immediately helped as I drove up and was greeted by Marquis. He was helpful and got my tires taken care of quickly so that my toddler and I could be on our way. I would recommend this Jiffy Lube. Thank you. read more

I am a long time Jiffy Lube customer and yesterday I had the worst experience I've ever had with them. First, $55 is a ridiculous price for an oil change. But, more importantly, I always bring my own oil and filter as I prefer to use better products than the base items offered here. There has always been a discount given for the oil and filter to offset their not having to provide them - not a lot, but some. Yesterday there was no discount and, when I questioned the "Manager", was told that they have never done that. I do have the copies of a number of receipts to prove that they have done so in the past. So now, after quite a few years as a customer, I am an ex Jiffy Lube customer. I would also suggest that others look elsewhere for oil change services. read more

Stopped in for oil change on a tight schedule. While each bay was busy I couldn't help but notice there was 1 young man actually working. Where the others went, only God knows? After 15 minutes of sitting there with nary a car having exited the place, I decided to cut bait and go somewhere else, Valvoline in Henrico, VA about 10 minutes down the road. They were friendly and quick. Exactly what you'd expect. As a customer I get places can be busy and I can be as patient as necessary but when people treated you like you're invisible, I've had enough. This place acts like you don't matter and barely moves to say hello. Take your car and money down the road. You'll be happy at the end. read more

Had been going to this location for years. Never had a major issue actually. That all changed today when they refused to fix a bad oil change (seems they dropped a small piece of plastic into my engine oil!) for me and wanted to charge me for another oil change to fix their mistake. Victoria was the manager on duty and said I simply feel my car is not working properly. Literally laughing my ass off and will never go back to any jiffy lube again. I'd recommend steering clear of this location. read more

I went in to get a nail removed from a tire, and sat in the waiting room for a few minutes. When I stepped out to check on progress, a guy was doing stuff under my hood! I quickly pointed that out to the manager. Long story short -- a few days later it came to my attention that my car was running with practically no oil. Nearly blew up my engine! I would never go there again. read more

Would leave zero stars if I could. I purchased a new battery from Jiffy Lube and they put in a two year old battery that died on me three months later. The first few days after I had the new battery in my car it began stalling because there was a lot of corrosion around the battery. When my battery died I took it to a different place and they found that it was two years old. I have been calling for a month and every time they tell me the same thing, that a manager will call me first thing in the morning. This never occurs. I finally have gone in to fill out paperwork and hope to get a response and refund. Terrible service! read more

This place charged way to much for a a four quart engine. If that was not bad enough the final price was not disclosed and it was twenty dollars more than the original estimate. When confronted about the price difference, a ten dollar pair of windshield wipers was offered as a consolation. Dude! Your prices way to high. read more

DO NOT BRING YOUR CAR HERE! I brought my car in for a routine oil change. It cost way more than I've ever paid for an oil change but I just left it alone. Since my car is up for another oil change I brought to another shop to get the job done. They informed me that not only was my dipstick broken off but my oil drain plug was jammed so bad that they couldn't get it out. I have not taken my car anywhere but this jiffy lube to get the oil changed since I bought the car about a month prior to bringing it in. It was perfectly fine until they touched it. Not only did I get charged too much but now I have to pay more to fix their mistakes!! read more

DONT GO HERE Charged $100 for an oil change, and tried to lie and tell me about all of these things wrong with my car (brake fluid super low, and rear brakes about to go out). Took it to a local mechanic and they told me my brakes have at least another half of their life left and my fluid is fine. Took advantage of the fact I'm a woman and tried to tell me all of these things are wrong when they weren't. Do not go here read more

Drove my car here because I couldn't find the place I had chosen to get my oil changed. Car worked great. Serviced regularly at the dealership, but we are new to the area so we tried this place instead. Waited two hours, paid more than $70 for an oil change. Get the car and it doesn't start. When we bring this to their attention, they tell us that cars are random and it's the Cadillac converter. I refuse to accept the timing of this situation as cars are random. The manager starts telling people we just don't understand cars. I try to put them on the phone with someone that I know who does know cars, and they wouldn't speak to her. They said there's no point. I google some things and discover that jiffy lube has disconnected hoses in order to up sell their products. I asked the nice young man (Peyton) actually helping us, about hoses. He looked at it for a minute, and hooked up a hose for me. He seemed confused as to why it would be disconnected. Then it started right away. Horrible customer service. If they had not been so adamant that we didn't know what we were talking about, they could have fixed it in 30 seconds. To appease us, we got a coupon book. A useless coupon book since we would never come back here. Do not come here. read more

I just spent over an hour and almost $200 at your Short Pump-location. And once again - even though the receipt and the young lady taking my payment said they had - no one cleaned my windows. This is the third time in a row this has happened. What else that I paid for did your employees lie to me and tell me they did? Tire rotation? Filter change? I have written you previously about this, but got no reply. So I guess that explains why your employees don't care about performing the services that I am paying for. read more

Jiffy Lube - Auto Repair Near Me - Glen Allen, Virginia

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Quick and professional service! They honored a groupon I had purchased for an oil change. It was near closing time on a Sat but they were friendly and kind. We brought two young children with us and they made sure they were comfortable too. We are definitely bringing all our cars here in the future. read more

Do not go here! Went in for a oil change, was told I needed new brake pads. While flushing the brake lines they broke the bleeder valve on my caliper and did not tell me. $400+ and I've got a car with none functional brakes sitting in their parking lot for 3 days until they finally agreed to replace the caliper they broke. Took in tons of new customers before they got around to fixing what they broke the days before. Waste of money, waste of time , shady business. Will never support them again. read more

I came in for an oil change. The service was great. The gentlemen working were courteous and professional. The one man who shared prices with me was honest. Though the price for an oil change was very high, the experience was positive. read more

Wow, came in for a quick oil change and was SHOCKED with the up-sell. This was extremely disconcerting. Their computer system that they share with you is intentionally designed to try to force you into paying TWICE what you should be. The heavy handed tactics are certain to ensure that the naive significantly over pay or get service that they don't need. read more

Good quick service. Inexpensive oil changes and a good central location. I have been here before and will continue to use them as my primary oil change service provider read more

If I could give this a 0 I would, over-priced and unprofessional. I got my oil changed there and now I am having another shop fix the damage as they over tightened and possibly ruined my oil drain assembly and I will beg you never to come here. Also recommended work that was done like they said "brakes have no pressure" uhhh how would I get here if I had no brake pressure?? Absolutely clueless people read more

Stacie Lynn in the last week No worse place to take your car. I pulled in for a standard oil change and after paying 45 bucks for it my car wouldnt start. No one ever said sorry. They tried to blame it on me. I had to get my car towed to another shop where 200 bucks later was told that jiffy lube dropped debris from my air filter into my throttle body which cause my car to stop working. All the fault of jiffy lube. I went back to jiffy lube and asked for a refund of my oil change as well as reimbursement for my repairs and towing. Manager never said sorry or offered to do anything. Just told me corporate would contact me in 24 hours. It's been almost 72 hours and nothing. This place is awful. I will be contacting higher ups, channel 12 and the bbb. Absolutely ridiculous that this place is still operating after reading all these awful reviews. read more

Going back a third time! Oil wasn't "just on the skid plate." Now it's all over my driveway. I use this car for work. I hope I don't get stranded someplace. read more

I needed a headlight bulb changed. I've done it once myself before and it's not challenging, but I was away from home and in a hurry. I get there, and my passenger went in to tell them make and model of car to see if they could fix it soon. They told him it was impossible to say how long it would take because they couldn't know until they opened the hood whether it was the type of model that the bumper would have to come off. Since I knew from having done it myself that it does not, and I had found the page in my car's manual explaining how to do it and showing it was simple, I went in with the manual. I received exactly the same response, and apparently the manual "is written for an engineer" and impossible for a professional auto-mechanic to understand or even look at. So I went to Midas, who looked up in 30 seconds how long they estimated changing a light on my car's make and model would take, and changed it in the estimated 15 minutes. read more

I was short on time so I decided to go to this esablishment instead of my usual shop, I'm so glad I did, I haven't received service this great in years, if it's time for your oil change or other minor vehicle service let these guys show you how it's done, it was a bit more than I was used to paying but it was absolutely worth it. See you in 3500 miles read more

This was without a doubt, the worst place I've ever had service. The company we finance our vehicle with provides oil change coverage every 3,000 miles, leaving us only owing $5.00. I went to get an oil change for a long vacation trip, and was told that since it was under 3,000 miles, our finance company would not pay for it, and did NOT tell me this until after my car was serviced, so I had to run home and call in to give card information, checked my histories and was charged 3 times totalling $94.90 for a simple oil change.....EXTORTION!!! WORST OIL CHANGE COMPANY EVER!! GO TO JIFFY LUBE IF YOU WANT TO GET RIPPED OFF!!!! read more

Service was fine but this is the MOST EXPENSIVE oil change I have EVER EVER paid for. I recently bought the Groupon for a Signature Oil Change for $35, knowing that I would have to pay an additional fee for Synthetic oil. When I took my car in today to get the oil change done my resulting bill was $81.20! ON TOP OF THE $35 I ALREADY PAID (for the Groupon)! This is the biggest ripoff I have had from a local oil change business. Next time I will be much happier paying a lower rate and giving my business to a non-chain business like Jiffy Lube. read more

I went to Jiffy Lube for a simple oil change. They tried to upsell me on "high mileage" oil for my four year old car. After the oil change, I left and my car started putting off a ton of smoke once I got about a mile away. I had to have the car towed back to Jiffy Lube and since they were closed by that time, had to get other transportation to go back the next day. Turns out they forgot to drain my old oil before adding the new. Took seven visits back to Jiffy Lube to get my car fixed and my money back, as well as a complaint to the BBB for reimbursement for the tow. Never again. read more

We have been going to this location for years. We went to another location previously and didn't get nearly the good customer service as this location. They even showed me our actual rotors and pad on the brakes to prove they needed replacement; who else does that?! You usually just have to take their word they are being honest. And they showed me the oil they put in our truck too. Plus, when I forgot our coupons at home, they trusted I did have them and honored them. They had me out quickly too. Mac and Jamar are the two people who helped me and they were great! Highly recommend read more

Great fast service. I was in and out in 15 minutes. All the bad reviews are typical big chain auto repair complaints. If you go in there and tell them exactly what you want, you will get what you want. Sure, they up sell but it's part of the job and you can always say no. All the guys that helped me were incredibly friendly as well. I'll be returning! read more

Terrible service. Waited TWO HOURS for what they said should take seven minutes. Paid $37 for "convenience" of a quick change. $37 is outrageous for a standard oil change compared to other shops. Overheard the workers pushing unnecessary products on customers. Will not ever consider returning and would caution you to do the same! read more

Terrible place! All they do is try to push products that you do not need at HUGE prices. Tried to sell me a cabin filter for $80, that costs under $20 at an auto parts store. They were supposed to vacuum and clean windows. What a joke. Floors still dirty and they wiped windows with a dry towel. We were only the second car there. Should have had plenty of time. Never going back. Cheaper at the dealership. read more

Not going back here. Took my car in for an oil change. They showed me the engine air filter and cabin air filter. Engine air filter was recently replaced and pretty clean, so I declined. Cabin air filter was filthy, but they wanted $53 for a new one. Declined that due to cost. Ended up getting a cabin air filter at Advance Auto Parts for $19.99. When I went to replace it, found that the original had been stuffed back in place and oriented in the wrong direction. Portrait vs landscape if you get the idea. Was this due to incompetence or spite? By the way, I suspect they use Advance as a supplier since I saw one of the Jiffy Lube managers in the store while I was purchasing the cabin air filter. 150% markup on the filter sounds unreasonable to me. Glad I replaced the filter that day and discovered the problem. read more

They guys are great, service is great. The only problem I have is that the owner is trying to save some money on his heating bill or something, so while you wait, you sit in a waiting room that is no shit, 56°!! I mean come on! It's 38 outside. Why would you make your employees and customers stay bundled up inside? Quit being so cheap jiffy lube. Can't be comfortable in 56°! read more

Do not take your car to this location or establishment! Took my car there to get an oil change, they didn't put oil back in my car... how do you mess up that bad?? They took advantage of the fact that I know nothing about cars and did not know any better. After driving my car with no oil in it (once again How???) my car died on the side of the road. After paying WAY to much money to get my oil changed, I now have to pay more money for a tow truck. In addition my car is now making a horrible rattling sound which i am sure is from there poor work or lack there of. They make no effort to ensure that you or your vehicles are taken care of. They put myself in danger driving a car with no oil in it. I will not be back to this location or this chain and i highly recommended that no one else go here either. If you value the safety of your life i would steer clear of this place. read more

I don't write reviews but I felt obligated because of the exceptional service I got here. I went here on a Sunday morning (around 10:30) for a routine oil change. They had me in and out of there in less than 15 minutes. They recommended a couple things but never pressured when I declined. I think it was a couple bucks more than the Firestone down the road but when I went there they told me they couldn't fit me in today. All in all excellent service. Young gentleman escorted me to the waiting room then to my car when it was done 10 minutes later. Again, I don't do reviews (although that's unfair because I use Yelp for a majority of my restaurant searches) but I highly recommend this JL if you need a quick oil change. If something goes terribly wrong in the next couple days that can be linked back to an oil issue then I'll update this review but until then my recommendation still stands. read more

Pleasant and fast service. Upselling is just part of their job but they didn't press it when I declined. I will return.

Everyone was so nice and helpful and explained everything thoroughly. Very quick service as well. I will always come here.

I am not sure why I occasionally go back here after vowing to never return countless times. Well, NOW, I will never return. In fact while driving by I will mentally block its visage from my mind. Ugh, while I have occasionally had dream service here (drive in, then drive out 15 minutes later), I have had far more mediocre and several downright awful experiences. From them simply forgetting about my car for an hour and a half, to scratching the hood of a brand new car, to pulling off an oil filter ( and breaking it) only to realize they didn't have a replacement...frankly now that I think about it I am really a fool for even trying to go here last weekend after a 2 yr hiatus. Short version, waited 15 minutes and they still hadn't even logged the car in (a completely exasperated lady who may have been in the waiting room for a few days for all I know, begged for them to let her and her two daughters leave after her car had been ready for 15 minutes but no one checked her out, she managed to be somewhat polite, clearly a better human being than me). Eventually I just asked for my keys back and left, phew.... There were employees wandering around munching on pizza staring at all of the disgruntled patrons on the shabby waiting room like they were a zoo exhibit. I stared back with that mournful and piteous look of a POW. I actually wrote to the manager one time and never got a response so I am sure they could care less about these yelp reviews. But you do, so please do not even consider going here, ever. On the bright side they are always full of surprises, coming up with new ways to deliver horrid customer service. One star for creativity Jiffy Lube on Pouncy Tract!,! Never, ever, ever, ever again!!! read more

It was a nightmare. Started with the mechanic trying figure out how to remove oil filter. This puzzled me since I have never had a problem removing the filter by hand. After a long period of time I checked on the progress and found 5 or 6 mechanics huddled under my hood. I walked out and found one of them in my engine sitting. They were all laughing and joking and I asked what they were doing. They started telling me I couldn't be where I was standing outside on the other side. I was not in the bay but could see that something odd was going on. They started laughing and seemed to be amused at my questions. The district manager didnt seem too concerned. Just said the employee could fit anywhere. I've never seen anything like it and will never go back. I am just hoping there was no damage. I have contacted another Jiffy Lube in the area and will take my car there to get checked out and oil replaced since I do not trust that they serviced it properly. It was a nightmare. I wouldn't have given them even one star except it wouldn't allow me to post otherwise. read more