I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great service, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust! read more

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price upfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too. read more

Always fast and efficient service. I been going to Richmond Import for 10+ years and I've never been disappointed. I have an older model Toyota and the technicians keep it in good working condition. This week I had an issue that required immediate attention. Called RIS and they got it in and out the same day. Chris is awesome and he's hired some good technicians. I live 30 minutes away and have a lot of other options for service near me but I'll keep going back to Richmond Import. read more

They've been working on our family's cars for over 20 years! Their work is excellent and you can trust their advice. Can't be beat!!!

Totally Bummed. Past reviews sent me here, but I didn't get that level of service I'd read about. Was hoping to get on a maintenance schedule for my Lexus but will be looking elsewhere. Dropped off lexus for diagnosing engine code, shakes at 40-60mph, and a state inspection. Added replacing transmission fluid, coolant flush, and replace all spark plugs. Spent a good amount. The old state inspection sticker residue left behind with new sticker slapped over it, told me a lot. Cleaned it up with some gluegone. Still had the shakes at 40-60Mph. Error codes returned (i fixed using help from youtube). Started leaking coolant. They handed me a warranty that covers engine cooling systems but since they only flushed it, can't use it. Didn't offer any options, nothing. Just hung up. Guess times have changed. read more

In 2003, we were referred to Richmond Imports to service our 1999 Lexus GS 400. We are still taking the car, now with 225,000 miles, to Richmond Imports. Honest, skilled and easy to work with. HIGHLY recommended! The best! read more

Been going to Richmond Import for 15+ years. i can say that I've always trusted them to repair my car just as they would their own. No repairs done unless they're really needed. I highly recommend them! read more

This is the best place to take your Toyota, if not any vehicle. Great service, along with quality workmanship, at very reasonable prices. These guys are trust worthy with what is in your car, with what they do to your car and how much they charge for their services. They will never take advantage of you. If you come here and feel like they didn't take care of you or were overcharged, then the problem is you! read more

I drive a Toyota Land Cruiser and an older Mercedes. A couple of years ago I was referred to Chris Germain, the co-owner of Richmond Import Service. I am always a little skeptical of mechanical repair shops, as I admittedly am very naive when it comes to mechanical issues. Over the years I have been burnt once or twice at other establishments, so I now keep my eyes wide open. So I went in to get some service work done on my Land Cruiser, price was less than I would have imagined, nice system for late night drop off and the vehicle was serviced right and more importantly, ready when promised. I got to pay invoice over the phone via credit card and that was time saving. My biggest story I can tell people that read this review is this. About a year ago I had to drive my cousin's older relative to Dallas, Texas to a wedding. a long way but this man had never flown and was not going to start flying in his seventies. So I volunteered and I can tell you, it is a long hard trip that I will never take again. But that is a different story. On the way back home, tired and determined to drive straight through, the Mercedes started acting up, stalling, clunking, all the bad stuff. Well, it was 2 in the morning and we are in the middle of Tennessee, nothing is open, plus I have to be in RVA for a noon appointment I cannot miss. So I wing it and keep driving. I am thinking this is the big one, transmission, engine, but something large. I am thinking over $5,000 possibly. But the car burps on home and I drop off immediately to Chris Germain. I tell Chris the symptoms and from and the look on his face, I am thinking, "this ain't going to be pretty". He calls me back late that afternoon and says the car is ready. I am thinking well maybe it is not so bad possibly because he has repaired quickly. Well, it was not so bad, only $58 when he could have told me $5000 and I would have bit. This is a true story, and took me longer than I wanted to write, but this place is the best, so I want people to know about them. They are tucked in a shopping center a lock west of Cox Road & Broad Street Bob Windsor read more

Took my 2002 Toyota Echo to the dealership mechanic for excessive shaking and rattling of my car's engine twice. Each time they promised me they looked at the mounts and that nothing was wrong and that that particular model was known to have a shaky engine. As the shaking progressed I decided to bring my car here. They said one of the mounts did not look good and it would help if I replaced it. Without them trying to sell me on it I decided to replace all three. And just like that my car's purring like a kitten again and I couldn't be more grateful. read more

Friendly and reliable service for imports such as, Lexus and Toyota. Will not rip you off like others in the area.

I'm usually never compelled to write a review for services rendered, especially auto service, but my experience with Richmond Import Service is truly outstanding. I brought in my '99 Infiniti for an ABS light that would not turn off and a broken cigarette lighter - word to the wise, they only explicitly list on their website several makes like Lexus/Toyota/Acura/Honda, but they definitely service other asian automakers like Infiniti and Nissan. Dropped my car off in the morning, and they voluntarily offered to shuttle me about a quarter mile away, in my car, so I could catch a ride with a friend to work and let them take my car back to the shop. Great. They call in the afternoon, explain that I need a new wheel speed sensor and that it'd be $300 for parts and labor. I decline since I needed to go out of town the day after. Picked up my car at the end of the day and was in and out within 60 seconds. Total bill: $0.00 - they not only diagnosed my ABS light for free, but also fixed up my cigarette lighter so I can finally charge my phone. Even though I know both tasks don't take much time, the fact that reading the ABS light requires specialized equipment means I know that any other auto shop could have easily charged me $80 for it. Honest. Fair. Professional. The way auto service should be, but sadly usually isn't. I almost wish I was a permanent Richmond resident so I'd have Richmond Import Service to default to for service. read more

These guys are AWESOME! Chris has been working exclusively on Toyota and Lexus for 20-some years. Tell him your symptoms, and he and his staff will find the cure. And you're probably going to pay less than elsewhere! read more

I have been working w Marty and Chris for nearly ten years They take top notch carrot my older Lexus. These guys can solve problems, work quickly and they charge a reasonable rate( much much less than dealer). If u have a Lexus or Toyota these are the guys to use. Period. read more

Best in the area! Friendly, courteous, and professional. Can't beat them and totally trust their expertise.

Love the Lexus dealership but it's not always convenient for a quick oil change. On the advice of coworker I decided to check out these guys. Quick, professional and much more affordable than Lexus. Sure there was no biscotti or bottled water but that's not as important to me as honest and professional work. read more

I am so glad we have such a reliable place to take our cars. Marty and Chris are honest, helpful, and do great work keeping our vehicles in top notch condition. Other car places, I would make my husband take the car because I was always afraid I would get taken advantage of with my very limited knowledge of cars. I never feel like that at Richmond Import Service - they never try to up sell me or do anything my car doesn't actually need. Majority of the time, I can drop my car off and get it back in the same day - most times, within just an hour! Convenient, reliable, and fantastic service. I can't praise them enough. read more

Chris and his staff are absolutely THE BEST. They have serviced our family's BMW and Mercedes vehicles for a good number of years, always with great courtesy, knowledge, timeliness, and at very reasonable prices. They say that a man's word is his bond, and I can tell you that is totally true with Chris, his colleagues, and Richmond Imports. They are upfront, honest, and the quality of their work is unmatched. In the seven years I've owned my Mercedes, I've had more than one incident in which a "problem" was reported by the MB dealer's service department (usually during an annual inspection) and in taking the car to Chris for a second opinion, either the $800-$1000 "problem" didn't exist, or if it did, it was taken care of by Chris, at far more reasonable prices for the repair. I highly recommend Chris, Richmond Imports, and their entire service staff. read more

Marty and the team at Richmond Import always come through in a pinch. They are professional, caring and reasonable. Great to work with.

My first visit to Richmond Import Service was on August 27, 2013. They have serviced my 2009 Toyota Avalon exclusively since that date. I have probably owned at least ten cars over my lifespan. I am a very demanding auto owner. I expect who is servicing my car to be held to a very high standard - I expect total honesty and great service at reasonable prices. I can say without hesitation that Richmond Import Service meets that standard in spades. Chris Germain, the owner (who services my car) and Marty Blankenship (Manager) always take the time to explain everything in detail. There are no surprises! If I can avoid it, I do not have my car serviced by a Toyota dealer. I find dealer prices for service are usually very expensive. Prior to finding Richmond Import Service, I had this car serviced by two other Independent Toyota repair shops in Richmond, Virginia. Then I discovered neither could be trusted. The first place advised me to have work done that a dealer advised me that they routinely do not do in that the work is unnecessary. The next place tried to charge me twice for the same work - They charged me for checking my brakes when this was already included in the state inspection performed on the same visit. My experience with Richmond Import Service has been just the opposite. On one particular repair for mechanical problems due to an accident, Richmond Import Service found a way to save me quite a bit of money. My total bill was $616.94 when it could have been a lot more. In summary, I highly recommend Richmond Import Service. They treat a customer as you want to be treated - excellent work, fair prices and could not be nicer. read more

Best place in Richmond by far to take your Toyota, or Lexus. Fair, Honest and Very Knowledgeable. I have been taking my Toyota to them for years, they have never done anything more than was is needed and don't try to sell you on anything more than is needed. Roy M.- One star? Your crazy. Take your business elsewhere and bad attitude you have. Clearly your opinion is not valid judging from all the other ratings. read more

It is such a nice thing to find a good, honest mechanic! I am sure there are many of them out there but I have a hard time finding them in every town I have lived. When I do find one I stick with them always. This is one of those and it took me more than 5 years in Richmond to find this one. I drive a very old Lexus, 1998. It is the best car I have ever owned and if it lasts another 15 years I will be happy. I had a run in with my garage a while back and the drivers side mirror was damaged. I could no longer adjust it without putting my hand out the window. I finally decided to get that fixed and got a quote from the local lexus dealer $1,000. I did some research online and found Richmond Import Service so called them up. Their quote? $350-$400. I told them to order the part. Turns out the manufacturer doesn't make the part any longer - that is how old my car is. So he arranged to get one in good condition from a junk dealer. My final total was under $300 installed. I am a customer for life. Oh did I mention that I told him Lexus was going to charge me $1,000? I did. So he is an honest man. I have had several other repairs done there and they are reasonable and thorough. I highly recommend them. Of course I have mixed feelings because I don't want them to get so popular that they can't fit me in!!! read more

Great honest mechanic. Chris knows his stuff - esp. Toyotas!

Chris and Marty are the best! Honest, knowledgeable and fair prices. I always recommend them. Been going there for years.

Much better prices then the dealership and they are pleasant to deal with. I was looking for a good alternative to the dealer and this shop is it. read more

Exceptional customer service - fair, reasonable, finally a mechanic I can trust. I have been servicing my Toyota Prius once a month for the past few years as I do a lot of mileage a month. (5 - 6K miles a month). The team does a great job in placing the customer first. A mechanic quoted me hundreds of dollars more for a service I didn't need. I came to Richmond Import service and they were honest and provided the best service. There is no doubt I would recommend this shop to anyone who needs to have work done on their car. read more

Absolutely WORST Experience with a machanic ever!...and sadly it was the owner! Horrendous condesending attitude. Went in for a simple inspection and ended up with a quote for unnecessary work. Took it to a qualified professional to reinspect and complete repairs. Don't waste your time here. Not worth it. I would give negative stars if I could. read more

Never again!! The only reason I took my car there was because that's where the previous owner took it. Terrible customer service! I had an appointment, but they take in too many cars and weren't even able to give me a quote by 4pm when I dropped it off at 8:30. Acted like it was my fault for choosing such a busy shop. No communication skills, very disrespectful. As a woman, I felt that he would have preferred me to be barefoot in a kitchen somewhere to let the men take care of the car stuff. I have never in my life been treated that way by anyone. Rude and offensive. If you are female, choose a different shop. If you are male and have a mother, chose a diff shop. read more

I've lived my adult life in three states and have had good mechanics and bad. Richmond Import Services is far and away the best. They are scrupulously honest, never over estimate, and timely. The work product is great, too. I don't give 5 star ratings lightly; in this case, it's more than merited. Highly recommended. read more