I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

Js Auto repair is awesome! Jacob is very friendly and professional! He came to the house and got…read morethe brake job done in no time! His rates are super affordable and service is fantastic! Thanks again Jacob!

From the owner: We are mobile mechanics who come to you! We are dedicated to solving your vehicles issues. No job…read moreis to small. Message us with your year make and model and we will get back as soon as we can!

I recently needed to replace one damaged tire on my Highlander. Blake, the Shop Manager, personally…read moreexamined all the tires and explained why the failed tire could not be fixed. He also showed me that one other tire was worn and not long for replacement. He explained alternatives and, also, asked for my personal situation losing the use of my car for over a day so the replacement tires I selected could be installed. The tires I wanted had to be ordered but, in order to help me, an employee went to pick them up at the supplier. Rather than have me wait perhaps 4 or 5 hours while they got and installed the new tires, Julie offered to take me home and, when the work was done, she came to my house to take me back to the shop to get my car. I want to compliment and highly recommend having your vehicle serviced at the Midas Short Pump, on Broad St. and Short Pump Rd. The personal attention and service I received was way beyond anything I could hope for. Everyone was courteous , efficient, effective, and clearly operating to the adage "the customer comes first". Outstanding service in every way! A.R. Cruz

THIS PLACE WILL TAKE YOUR MONEY!! STAY AWAY!!! I took mine…read moreand my wife's car here for an inspection and they charged over $3,000 to fix my car to pass inspection and and about $3,500 for my wife's. We were already behind on getting the inspection so we just paid it. But recently I heard my brother and another family friend took their cars for inspections and they were both also about $3,000. There is no way they ALL cost $3,000 that is too much of a coincidence. Save yourself and never go here, stay away and find some place else!

I always get my car inspected here and the people are always so nice! I feel like they are…read moretrustworthy and I like to support local businesses when I can.

I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.

I contacted Lee's mobile garage to replace a worn-out alternator. He is extremely professional and…read moreknowledgeable. He was able to replace the alternator the next day. He was thorough in providing pictures/video of the work that he performed. I am impressed to say the least. Pricing was incredibly competitive. Will use him in the future for any further repairs. Thank you Lee!

From the owner: At Lee's Mobile Garage, our mission is simple: to provide top-notch auto customization, repair, and…read moredetailing services with a personal touch. With three years of hands-on experience, we've honed our craft and built a reputation for reliable, friendly service. We love helping people make their cars uniquely theirs, whether it's through custom upgrades or fixing those unexpected hiccups. Our team is a group of dedicated professionals who genuinely care about the work they do and the people they serve. We understand that your vehicle is more than just a mode of transportation; it's a part of your lifestyle. That's why we take the time to listen to your needs and work with you to find the best solutions for your car.

Do not go to this business. I took my vehicle here for a tire rotation. I did something I have not…read moredone previously and actually marked my tires just to make sure they were rotated. When I got home and checked them, I realized that they had not been rotated. Even though my apt was for 3pm, man said it would not be done until 5pm.

I highly recommend doing business with this Shop! Quan was very helpful the moment I came in and…read moreoffered extra checks to ensure I was set up for success. He also helped get the problem resolved quickly and effectively and ensured high customer satisfaction and support. 100% recommend!

I'll just say this: after 2+ hours for an oil change at Firestone, they quoted over $600 in repairs…read morein order to pass inspection. I decided to get a second opinion down the road at Wallace Automotive. I was in and out in 20 minutes and the only issue they found was with my wiper blades. Twenty minutes and $57 later, I passed inspection. I've only taken my car to them a few times now, but each time I've had an honest and positive experience. They are efficient and hardworking people, unlike other thieving mechanics. And, they provide good snacks for their customers while their car is serviced!

Very friendly and knowledgeable place Customer service is great. They keep my wife's 1997 Honda Crv…read morerolling.

Highly recommend Aarrow Transmission!. We are from Florida…read moreand my son is in VA at college and needed multiple repairs on our car. Not knowing anywhere to go for repairs can be scary and stressful. Carlos and the team at Aarrow Transmission in Glen Allen provided outstanding service from start to finish. They handled the repairs quickly--taking only a day and a half from start to finish--charged a very fair price, and did high-quality work. We especially appreciated how consistently they updated us throughout the service. We couldn't be happier! Outstanding service all around.

Highly Recommend Aarrow Transmissions & Auto! I was in a bind last week with a transmission issue…read morethat immobilized my car while on a work trip to Richmond. After getting the car towed to their shop and explaining my situation, the guys at Aarrow stayed 90 minutes past closing to get me back on the road that evening. I waited in a very comfy waiting room and the employees provided regular updates and friendly conversations. I am extremely grateful to the Aarrow team for going above and beyond to get a new customer out of a stressful situation.