On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in my 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change read more

The first time using this service and it was a terrible experience. They did not complete my oil change or put on a new oil filter. Since they did not complete the service I said I should not have to pay for it. They would not let me leave, I was in the garage, with the doors shut, I felt intimidated so I paid so I could get out of there. Had to drive directly to Toyota dealership to see if my truck was even safe to drive. I contacted Valvoline corporate the same day and they stated I would be contacted with 2 business days, that was now over a week ago with no contact. I would leave no stars if possible. Do not use this location read more

Just had my oil changed. Staff was quick, attentive and professional. Look for coupons online to save some $.

***Buyer beware*** Valvoline tech did not put my oil filter on correctly and I lost over 4 quarts of oil before getting an alert by my vehicle. My family and I were stuck on the side of the road for more than 4 hours while trying to deal with Valvoline to resolve the issue. Afterwards while trying to deal with their claims department. They were non-responsive and would never return calls as promised. Supposedly two businesses days. Still waiting.... For a company that claims to "specializes" in doing one thing, you would think they would be able to do that one thing right. Save yourself the headache and avoid them at ALL costs. read more

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I got a state inspection here and will be back for future inspections. I was in and out in 10 minutes flat because there was no one ahead of me. Pricing for oil changes is high, but it's super convenient. For oil changes and state inspections, you just stay in your car. Staff are all masked. read more

first time here for an oil change and all went well, very efficient crew. A few days later-not so good. I returned to have a new battery installed and early in the process I heard a tech say "I broke it , my bad". He had cracked the terminal clamp. Forty minutes later I was on my way, but I wasn't told what had happened until I finally asked. Will I come back? Yes for an oil change, no for anything else read more

Just came here. Super quick service. Folks all nice and you wait in your car! Will definitely be coming back here soon.

I went in for an oil change this morning and was completely shocked to find out that the Auto Shop that completed my last oil change had put my oil filter back into my car with a missing part and metal pieces shoved into the cylinder! Matt and Sean went above and beyond to make sure I got a new oil filter with the correct parts and even gave me the old filter so I could go back to the Auto Shop and show them their incompetence! I am so grateful to Matt and Sean for making me feel safe and explaining what was missing. I will only go to Westchester Valvoline for all of my future oil changes! Thanks guys, you were so helpful! read more

I am RAVING about the amazing service provided by the technicians at the Westchester Commons Valvoline last night. I had car warning lights come on and when I got to their service bay, the hood started smoking. I had a swarm of technicians helping right away, and they determined what the problem was and were SO helpful and reassuring. The repairs require it to be towed elsewhere and the techs had to push the car from the bay to a parking spot. They were reassuring and explained what was happening and next steps for towing, etc. This wasn't even a service they were getting credit for, and they were the friendliest most helpful people just the same. Matt, the manager, even called me about 45 minutes later to reassure me that everything was secure and set with my car overnight. Y'all, this just deserves a huge shout out and they have my business going forward, for sure! read more

5 stars for the most excellent customer service from Josh, Mark, and Dylan at the 101 Pikeview location in Midlothian. They were super apologetic about the wait, even though there was only one car in front of me it did not take long at all! They also changed my wiper blades super quick. It was easy to see that they enjoy working as a team and helped each other out when needed. Thank you guys! read more