Excellent service. Very kind and helpful staff…read more Have always been very prompt and rates are reasonable Highly recommend them.

Great service from picking up my vehicle to get worked on while I was at work to going over The…read morediagnosis along with sending me pictures and having it ready when you said it would be. Thank you! I'll always be a customer

This is a drive through service so you don't even need to get out of your car!!!!…read more Martell and his team got us squared away super quickly. They were communicative and efficient. I will be going back next time I need an oil change.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Machesney Park.

I've been a repeat customer of Mark's Auto in Loves Park, IL for the past several years. The work…read morethey have done have included brakes, wheel bearings, catalytic converter concerns, oil changes, etc. They have done an excellent job every time! Their customer service is amazing, as they have dedicated staff who are pleasant to work with and are concerned about getting the job done right the first time. Their business sends out occasional coupons for discounted rates, which also adds to the value of their work. They are a 5 Star business!

The people at Marks are always so pleasant and helpful. I have come to trust them with everything…read morethey have done for me.

Mark did a battery diagnostic for me after Nissan dealership told me it was bad and causing my…read moreissues. Battery tested out great. Thanks again Mark! I will be doing and sending business your way. Thanks again.

Yeah , Firestone is a joke . They will over charge you for anything they can . They wanted to…read morecharge me about $875 for replacement of a sensor of my oil leak . A good man Kenny in Janesville , WI replaced it for $100 . You can't trust these people

Great service my son and I were on our way home from being on vacation out west, and was overdue…read morefor one. They got my vehicle right in and didn't waste anytime working on it, not to mention this was on a Sunday! The technicians are well educated and couldn't beat the price either.

Great service...... do not let the tech drive your vehicle up the ramp.... Went in recently for an…read moreoil change and the SMELL that was left in my truck is just straight B.O and I cannot get the smell out... having to get my car detailed to get the smell out is absolutely insane.. they need to take a shower or something..

It was good service but pricing was too high all they wrote was check engine light is on and didn't…read moretell me why so I'm very disappointed overall because now I have to take it to another place and spend more money.

I was driving across country and had to get an oil change and happen to see Grease Monkey's. I will…read moretell you you may find customer service as good some other place but NONE BETTER. I was treated with respect and courtesy and given prompt quality service. Thanks guys you helped make my trip. B Fitz Las Vegas

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last…read moreSaturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it's their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it's her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I'm still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I'm the one suffering the consequences. I have filed complaint with the State's Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It's a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn't own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn't happen to you!!!!!!

Great service. Competent crew. Easy in and out! My new Go To for car maintenance! Highly recommend!read more

The gentleman who work here are so helpful! I have had a run of bad luck with tires this year and…read moreeach time they were able to get me in to get my problem fixed quickly.

Brought my car in for an alignment and a tire change . Instead of telling me to reschedule because…read moretheir alignment machine is down . They replace the tires and tell me my car is done, Oh by the way we couldn't do your alignment because machine is down . We will get somebody in to fix it tomorrow, and you can reschedule for next week . What? Poor Business practices! creating premature tire wear, so that when the alignment gets done it won't steer right and they will say it is your tires. Da. How stupid can these guys be!

10 minute oil change, not a chance. I sat there for at least 10 minutes waiting on them to figure…read moreout that's their plan of attack was. They got me all imputed into the computer eventually, and determined they didn't have my oil. What? That's insane, a place that does ONLY oil changes doesn't have the right kind of oil. I was baffled. Waisted at least half an hour of my time, and called their supervisor to have him confirm they couldn't do the oil change. I could see from my truck they indeed had the oil, but decided that if they couldn't locate that big 500 gallon tote if 0w20. That I probably didn't want this gang of high schoolers charging my oil. I left having paid nothing, and only missing out on a potential future problem. They definitely need more training, and maybe some customer service skills. I'd recommend you think twice before going here, my review is not the only bad one.

Damaged my car and will not take ownership of the problem Say they have video showing the oil…read morechange and claim this shows them not at fault. I asked to view the video A guy Vitor said sure I will send it Nothing ever came to me and Victor does not return calls or text messages. The Garage that had to do the repair work states it had to have happened during the oil change. Terrible customer service and does not stand behind their work DO NOT GO THERE!!!

Went here a few years ago and gave a bad review. I now see that they have had it removed somehow. I…read morewill now replace my previous review: Took my 1991 Cadillac here as it was running rough. Service manager said he could get her running good again. I felt pretty good about Carz R Us at that point. Left the car there around 830 AM. Didn't hear anything for awhile but got a call around 230 PM. They wanted me to approve ANOTHER $100 for diagnostic service. I wasn't aware of the first $100 fee. In all my years of dealing with automotive services I've never been charged diagnostic fees. I told them to cancel any more fees and I'll be down to pick it up. When I got there they told me that they were very busy and didn't get to my car right away. It was then that I realized that I'm not sure they even got to it. When the person drove my car out he was visibly pissed and came roaring around the corner and slammed the brakes then slammed the door. I'm sure they were counting on soaking me for more $$$. I took the car to a different local mechanic and he fixed the problem in less than an hour for $75 and zero diagnostic fees. Thank goodness I didn't let Carz R Us keep my car. Buyer beware!

From the owner: In November 2008, the Aukes family purchased their first location — a building that housed an auto…read morerepair shop, restaurant, and salon — and officially opened Carz R Us on January 22, 2009. About a year and a half later, we learned the building would be demolished due to the Ralston Road expansion. It was an unexpected challenge, but we turned it into an opportunity — building a brand-new facility at the corner of Routes 173 and 251. That bold move became the foundation of the Carz R Us you know today. Now, we’re excited to continue growing with the addition of our new second location at 7800 N 2nd Street in Machesney Park — formerly Ernie’s Auto Service. We’re honored to welcome Ernie’s longtime customers into the Carz R Us family and look forward to providing the same trusted, quality care you’ve come to expect, backed by our expanded team and services. At Carz R Us, our focus is on transparency, trust, and relationships — with digital inspections, an educational (not pushy) approach, and the convenience of shuttle service, complimentary loaner cars, and vehicle pickup. We take pride in serving our community and supporting local schools and organizations. We can’t wait to serve you — whether you’ve been with us for years or are joining us for the first time.