I went in for an oil change and they added that they do breaks as well, I decided to do my front…read morebreaks and rotors. On the drive home I instantly started hearing a grinding. I brought it back in and was told i also need to do a front hub on the car as well. They replaced the rotor that was damaged for free due to bad install but was charged for the hub. Fast forward a couple months and now the exact same hub requires replacement. Would not recommend doing any maintenance at this place other than maybe an oil change.

I was past due for my oil change by about 1000 miles. I know from watching Dateline NBC…read moreinvestigative reports many years ago that this isn't a big deal...however, I wanted to get it done so I didn't have to think about it anymore. This is a brand new facility (open for a few months). It was a Saturday afternoon and, upon pulling up, I was surprised they had no other customers! I was immediately greeted by a young man with a tablet, he was friendly and asked how he could help. I said I just needed an oil change and for them to check out the status of my brakes. He obliged and began to take down my information. The facility was clean, they even had a selection of coffees and a Keurig machine. I took it upon myself to get a cup of "Donut shop" coffee (one of my personal favs), then I commenced to sit down and do what everyone does today (play in my phone and kill brain cells). The young handsome bearded gentleman (whom I apparently didn't see his car in the bay upon my arrival), was also in his phone doing stuff. I couldn't help but overhear the tech talking to this other fella, it sounded like his car had some more serious stuff wrong with it...poor guy! The Jiffy Lube team was exceptional at communicating everything from the 'get', and the couple people working with me were very friendly and personable - no complaints there. After my oil change was done, but before I paid, it seems Jiffy Lube has a software which clearly shows the results of their inspection and they went through everything with me to show me what things were done, what areas were major and minor for me to consider in upcoming visits. It was pretty sweet! The 'downside' ~ My oil changes (blended synthetic) at local mechanics usually run around $60-$65, and are good for 5000 miles. The only issue I had with taking my car to Jiffy Lube was the price - $91 for an oil change for a 2014 Toyota Prius C....no more, no less. For this reason, I cannot, in good conscious, ever return to Jiffy Lube. This is simply not a competitive price. I hope this review helps someone!

This is a drive through service so you don't even need to get out of your car!!!!…read more Martell and his team got us squared away super quickly. They were communicative and efficient. I will be going back next time I need an oil change.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Machesney Park.

I've been a repeat customer of Mark's Auto in Loves Park, IL for the past several years. The work…read morethey have done have included brakes, wheel bearings, catalytic converter concerns, oil changes, etc. They have done an excellent job every time! Their customer service is amazing, as they have dedicated staff who are pleasant to work with and are concerned about getting the job done right the first time. Their business sends out occasional coupons for discounted rates, which also adds to the value of their work. They are a 5 Star business!

Beware of this place!!! . I went for a simple oil change them. The old man acting all nice. Told…read moreme a bunch of things wrong with my vehicle so stupid me I let them put on a new serpentine belt in the water pump belt $390 later! My 2021 Mazda CX five never had problems until I took it to this shitty place as I was driving two days later my car started overheating. I had to take it with a tow truck to a real mechanic in Beloit the stupid people at Mark's auto shop they must be young kids smoking, dope or something. They put the stupid water pump belt on backwards that made my vehicle overheat!!! NEVER go there. Anyone they act all nice they're overpriced. Beware of that place.

Mark did a battery diagnostic for me after Nissan dealership told me it was bad and causing my…read moreissues. Battery tested out great. Thanks again Mark! I will be doing and sending business your way. Thanks again.

Yeah , Firestone is a joke . They will over charge you for anything they can . They wanted to…read morecharge me about $875 for replacement of a sensor of my oil leak . A good man Kenny in Janesville , WI replaced it for $100 . You can't trust these people

These guys absolutely saved my life today!! My car was over heating and they were the closest place…read morefor me to get to. From the moment I pulled up they were on top of taking care me. Knowledgable and most of passionate about ensuring I was taken care of. I would absolutely recommend this location for all of your needs

Great service...... do not let the tech drive your vehicle up the ramp.... Went in recently for an…read moreoil change and the SMELL that was left in my truck is just straight B.O and I cannot get the smell out... having to get my car detailed to get the smell out is absolutely insane.. they need to take a shower or something..

It was good service but pricing was too high all they wrote was check engine light is on and didn't…read moretell me why so I'm very disappointed overall because now I have to take it to another place and spend more money.

I was driving across country and had to get an oil change and happen to see Grease Monkey's. I will…read moretell you you may find customer service as good some other place but NONE BETTER. I was treated with respect and courtesy and given prompt quality service. Thanks guys you helped make my trip. B Fitz Las Vegas

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last…read moreSaturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it's their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it's her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I'm still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I'm the one suffering the consequences. I have filed complaint with the State's Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It's a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn't own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn't happen to you!!!!!!

Great service. Competent crew. Easy in and out! My new Go To for car maintenance! Highly recommend!read more

10 minute oil change, not a chance. I sat there for at least 10 minutes waiting on them to figure…read moreout that's their plan of attack was. They got me all imputed into the computer eventually, and determined they didn't have my oil. What? That's insane, a place that does ONLY oil changes doesn't have the right kind of oil. I was baffled. Waisted at least half an hour of my time, and called their supervisor to have him confirm they couldn't do the oil change. I could see from my truck they indeed had the oil, but decided that if they couldn't locate that big 500 gallon tote if 0w20. That I probably didn't want this gang of high schoolers charging my oil. I left having paid nothing, and only missing out on a potential future problem. They definitely need more training, and maybe some customer service skills. I'd recommend you think twice before going here, my review is not the only bad one.

Damaged my car and will not take ownership of the problem Say they have video showing the oil…read morechange and claim this shows them not at fault. I asked to view the video A guy Vitor said sure I will send it Nothing ever came to me and Victor does not return calls or text messages. The Garage that had to do the repair work states it had to have happened during the oil change. Terrible customer service and does not stand behind their work DO NOT GO THERE!!!