I came in for an oil changed and left with my car overheating and smoking…read more I literally saw the guy come over and talk to the young lady working on my vehicle. He pulled a cord really hard and started yanking it. Come to find out he broke something and decided not to say a single thing to me.. no one said anything about it. I asked them to check everything and they assured me everything was good. Everything was not good. I believe you all have cameras in your store. I would like to review and see why I wasn't informed of something like that. When clearly someone saw something.

Today I visited the Valvoline on Stateline Rd. for an oil change. The service was fast - less than…read more30 minutes! They even checked and replaced my cabin air filter after showing me the current filter and realizing that it's definitely time to replace. The technician walked me through the inspections. They were extremely friendly! I highly recommend this location if you need an oil change. Oh and the prices were super reasonable! I found a coupon online (50% off) and they honored it for the services received today.

I always use take 5 oil change on Poplar. The staff are friendly and knowledgeable. They work hard…read moreand fast. I never see anyone just standing around. I have received nothing but top service at this location. I highly recommend this location. A few names that come to mind this last change are Jeremy, Mason, Ethen.

Adam was a amazing! So kind knew I was in a rush helped me out! He was truly so helpful! Give this…read moreman a raise!

Incredibly kind and great service. Best place in town to get a tire plugged!…read more They are also honest and do the work that needs to be done.

What an amazing place! They are very professional and always ready to help with a tire leak or…read morerepairs. For an oil change and tire rotation you have to schedule a week ahead typically. It's worth the wait because they service the car with an eye for other things that may not be 100%. Not to sell stuff, but for our safety. Highly recommend just don't take my appointment time! lol

Took my 92 F-150 in for exhaust leak. I can say honest group of mechanics. Showed me where exhaust…read moreleak was and what I needed to fix it. I will be taking my other car there to get checked out. Good to find a place that's honest.

Once they started my oil change, it took nearly an hour to complete. The service included tire…read morerotation, but the mechanic said that all 20 of my lug nuts were stripped, so he couldn't rotate the tires. They are of course not all stripped, how ridiculous (none seem to be). The only tire that I saw them even check was the rear passenger tire. And now it loses about 10psi of air every day, so I have to air it up several times a week until I fix whatever they messed up there. So now I still have to go somewhere else and pay someone who knows how to rotate tires (after I've already paid Meineke) AND I have to see what damage they've done to my tire. Hopefully that won't cost any more or have me need to replace my tire. I brought my own air filter and new wiper blades and asked if they could also switch those out while they're at it. They charged a little extra for this, and that would be fair. However, the mechanic said that the new blades would not fit. I returned them, thinking I must have made a mistake, but no, they were the correct ones for my car. So I bought them again and changed them myself, and it was so easy I didn't even need a YouTube video to refer to. So after waiting an hour the oil is changed, but other than that my car is in worse shape than when I brought it in. The mechanic couldn't even do the most basic things. Ineptitude is what I ended up paying for. If you want honesty, know-how, reliability, and fairness, avoid this establishment.

Fast service and done right, did what the vehicles needed for service. Better than going to the…read moredealer for my 13 years old vehicle.

Excellent service. Professional and receptive to customer. Skilled mechanics offered great advice…read more Great value and price for parts and service.

I dropped my car off at 9am & it was ready by 3:30. They fixed my back brakes & rotators & wheel…read morealignment. From the front desk to the mechanics everyone was nice & very professional.

They quite easily fixed two, what we're supposed to be major, service problems, me thinking my…read moretransmission was failing and possibly engine trouble. Just a switch and a sensor!! And fixed at a fair price!! This was after 2 YEARS of various other "fixes" at a National Franchise Mechanic, for thousands of dollars and my car was still shaking violently. I can't thank Joe and all, at Integrity Auto, enough! He saved me from scraping a perfectly good car!

This particular Gateway location, on Poplar, is hands down the best place to take your car to…read morehandle tires and general maintenance. They are lovely here - the customer service is phenomenal and they are HONEST to a degree rarely found in this industry. It's always pretty busy, and they don't take appointments - it's always first come, first serve - so I usually try to make it in as early as possible, but I've never had to wait an unreasonable amount of time. I know that if I drop my car off in the morning, they'll have it ready for me by the end of the day. They are never trying to gauge you on price - many times I have come in expecting to replace a tire and they've told me it's unnecessary; instead, I've left with a tire patched and paid nothing. Because they are so wonderful here, my whole family really makes an effort to bring all the business we can to them. I'd rather deal with Gateway than a dealership any day! We stumbled upon them about five years ago and we will continue to bring our cars to them as long as they stay in business.

I visited your Collierville location for a oil change on 7/21/2026 at 12:00 p.m. The guy that…read morewaited on me was rude and unprofessional. He said they was busy and it would be an hour wait but I was willing to wait. He never came back to give me the status. I ask some of the other staff to check and they was not friendly either. I have brought my car to your establishment in the past but it had been a while. He insinuated because I hadn't been to you that I wasn't taking care of my vehicle. All the staff seems to have the worst attitudes and I am not sure if it's racially motivated but I am uncomfortable. There were people that came after me but got their vehicle back before me. I feel I should have been notified of the status Instead I had approximately a 3 1/2 hour wait. I won't be back to that location. I have a 2015 Nissan Altima.

- Extremely Disappointed with Take 5 Oil Change #1099 (Cordova, TN)…read more On December 20, 2025, I took my 2021 Hyundai Tucson to Take 5 Oil Change #1099 located at 731 N. Germantown Parkway in Cordova, TN for routine maintenance. During that visit, the location performed: * Coolant exchange * Fuel system cleaner service * Full synthetic oil change I trusted this location to properly service my vehicle. However, less than two weeks later, on January 1, 2026, my check engine light came on. After having the vehicle inspected, I was informed that my engine had suffered severe damage related to low/no coolant in the vehicle. I then had my vehicle evaluated by Homer Skelton Hyundai and Genesis of Olive Branch, where I was told the engine only had 25 PSI compression in cylinder 1 when it should have been around 170 PSI. The dealership stated the engine now requires a rebuild or replacement at a cost of approximately $7,596.44. Since discovering the issue, I have repeatedly attempted to contact the Cordova Take 5 location for assistance and accountability. Unfortunately, I have been constantly given the runaround. I was eventually told that the district manager, Zach, was supposed to handle the matter, yet employees stated they could not provide me with a direct phone number or email address for him. Paytin, the manager at the location, has essentially been left to act as the messenger whenever I call, but despite multiple conversations and promises of follow-up, I still have not received any meaningful resolution or communication from ownership or management. I also contacted Take 5 corporate directly, only to be told this Cordova location is a franchise and there is "nothing they can do" except submit tickets to the franchise owner. As of today, I still have not been contacted by the franchise owner or anyone capable of resolving this situation. Meanwhile: * I still do not have my vehicle. * I have been left without reliable transportation. * I've had to file a claim through my insurance company in hopes they can help cover damages. * I am now facing thousands of dollars in engine repairs shortly after a coolant-related service was performed. This has been an incredibly stressful and frustrating experience. I understand that mistakes can happen, but the lack of accountability, communication, urgency, and customer care after such a major engine failure has been unacceptable. I would strongly encourage others to think carefully before allowing this location to service their vehicle.

Jonathan and his team were so great!! They got us in and out, and were incredibly friendly! (Much…read morebetter than valvoline )