It was pretty quick, which was cool. But it's ridiculously expensive for no reason. There was a $10 "shop fee" that I wasn't informed would be included until after the service. The guy's attitude wasn't great either. I will never go here again. Save your money and go to Walmart or something. read more

Finally cleaned up interior. Looks much better than previous visits. Need a little more efficiency. Either train individuals who can only pull vehicles in to do more or figure out staffing tasks. 1 of 3 individuals seemed to be doing most functions while one was on break. Communication took 20 min before I knew about how long I'd have to wait. That should have happened immediately. I spent 2 hours at store and I was only 4th in line. read more

Great bunch of people who go out of their way to help when the dealership breaks something.

I always try to come get my oil changed 10 AM or so on a weekday and there is rarely a wait. Good dudes get me in and out pretty quickly. They'll try to sell you extra services, but that's obviously their job. Free water and a restroom in the waiting area. No complaints. read more

Gave reasonable price and done fashionable price Definitely coming and telling friends as well read more

Forgot to put the skid plate back on our SUV. Driving down the turnpike after my oil change and it sounded like something imploded under my car. Called the office and they said they will send someone to me since this must something they deal with. Luckily turnpike workers stopped and put it in the trunk until I could get to the next exit at another Jiffy lube. The manager there said they are tired of fixing Monroeville's mistakes. They offered to buy me a new skid plate since it is so damaged. I left my information and have never heard from them again. We tried to contact the district manager multiple times with no resolution. read more

The whole team was kind quick and efficient. Nikki, who worked the front desk was very friendly and very efficient. She even noticed I was wearing scrubs and gave me the discount provided to people in the medical field. Thank you Nikki and the rest of the team for your excellent service. read more

I usually am really intimidated by any car service/repair shop being a 20 year old woman, but the gentlemen at Jiffy Lube never are condescending or make me feel uncomfortable when I have an issue with my car. Extremely quick service and they take time to explain to me in detail what they did and why, and always let me know I can call or stop by if there are any issues. It's hard to find somewhere I know I can get quality service but I've always had good experiences at this Jiffy Lube!! The guy who rang me up this past Saturday around 4:30 was extremely kind, helpful and attentive. I felt bad because I was coming in a little before closing time but they reassured me my oil change could be done! Nice waiting area and got me on my way quick and easy! read more

We were in and out with the quickness. Nikki and her team were phenomena! I will bring my car back to this location every time I need an oil change! read more

I will NEVER return here again. I had two horrible incidences at this place and I would much rather pay fives time to go to a dealership and get an oil change. Incident #1 They put tires on my car in 2019 and on my way to Robinson, PA the one tire went flat. I had to bring the tire back the next day after calling AAA to put a doughnut on. I wasted a day and a half dealing with them fixing it and time off of work. Incident #2 This just happened last week 06/08/2020, the guy doing my oil change sprayed oil on the interior of my car. They told me to go somewhere to get an estimate to have it detailed. I go to my dealer who says that its hard to get oil out of a car and that if they tried to get it out of my car than they would destroy the seats. When I told them this, the insurance adjuster told me to get another estimate. Its a pandemic and I wasted time off of work to do this once. I'm not traipsing around the city to get an estimate for something you caused. I already went to my dealer and they said it would not come out. When I mentioned this the franchise owner this was his response: "Well, that's where I stand. If you're not able to get another estimate as requested than I can't help you. We are the franchise owners and I make the final decision. I will not continue to argue with you." I will never go back here and will shout it from the rooftop about how horrible this service is here. NEVER EVER EVER EVER AGAIN. read more

The staff, especially Nicole at the front desk were really nice and helpful. Got me in and out very quickly.

I steered clear of this location and Jiffy Lube in general for many years after a bad experience I had but today I decided to give it another try after almost 10 years. I needed an oil change and I needed it quickly and I was already in the Monroeville area. I was very pleasantly surprised when I was greeted by the staff everyone was super friendly. I didn't feel pressured to buy anything that I didn't need. Nicki at the front desk was so friendly and nice to talk to while I waited. George did my oil change and was quick and professional. My mind has been changed! I will certainly go back read more

Stopped in for an oil change and was happy to learn I can get $10 oil changes until 2021. There was no line so I was able to get my car serviced immediately. They cleaned my windows, changed the oil and wiped my car down. They were friendly and worked quickly. I did have a service light come on when I started my car and was surprised they didn't bring it up when they took the milage information while checking my car in. I will call the dealer to address the service light but I'll definitely keep up with my oil changes at Jiffy Lube. It is a great deal and they do a good job. I will be mindful of the times I go since they're in a high traffic area. The waiting area was nice. They had magazines, a tv and the air conditioner was appreciated in that blazing hot day. read more

This place looks dirty. Saw 1 car in and 1 bay empty so decided to get a quick oil change. Pulled up to the bay and some woman came out, not wearing any Jiffy Lube gear and told me to park and wait 45 minutes because there are other parked cars in front of you. Never heard of this at Jiffy, its always pull to the bay and wait your turn. Only 1 bay in operation, looked like only 1 employee and manager working. Went to Valvoline 4 miles down Rt22, 3 bays working, full staff, clean, in and out in 15 minutes. This place will be closed very soon with these business practices. Go somewhere else, anywhere. read more

You get what you expect. Easy to deal with. Friendly staff. Good communication as well. Appreciated it.

I had a great repor with the Penn Hills Jiffy Lube. I knew all of the guys that worked there and they took really good care of my car, plus it was very close to me. Then out of the blue Jiffy Lube decides to close this location and send all of those customers to the Monroeville location. I have gone to this location a few times. Each time the wait is always long or they don't currently have all of the fluids my car needs at the time. They also always try to up sale me on something I don't want or even need done to my car. For as much as they charge I could go to the Lexus dealer and have a much better experience setting in their lounge filled with comfy leather couches, watch TV, drink good coffee and have a scone or doughnut while I wait. The next closest location is in Aspinwall and they are even worst! read more

Horrible experience, even though I have a company Car, I should not have to wait over an hour and a half for an oil change and tires. I strongly suggest that you search somewhere else when it comes to service. I understand they don't stock tires but this is a nightmare. They use Pep boys for their tires, just go there. No value in going to this store. If my company was not paying I would not come here. read more

Went there because I was lazy and needed my oil change now. The service was bad, took over an hour, and the price was near criminal. Another time I went there before about a question with my car, they looked at it and said I was good, no charge since I asked the cost. Right after that though all the employees walked over and said a generous tip would be the smart thing to do. They weren't kidding, was a tad scary. read more

I can't thank this team enough for their honesty and hard work. They worked quickly and efficiently. Thank you jiffy lube of monroeville.

Went in this morning around 9:30. There were a couple cars in front of me, and I thought for sure I'd be stuck waiting a while. I was out in under 30 minutes! I had a Groupon which included tire rotation, vacuuming, and windshield cleaning. Everything was done so well and so fast. Everyone was very nice. Thanks for a great job, Monroeville Jiffy Lube! read more

The manger is great here. I was about to leave cause of the cost & he worked with me and i was very happy. You should cone here

I stopped in at Jiffy Lube in Monroeville this morning. And was immediately greeted by two of the staff. Friendly accommodating and welcoming. Victor the manager and his staff Provided efficient and quality work for me. Explain details so that I understood What my vehicle needed. In addition they explain future needs which is extremely helpful when planning on maintenance and the cost associated with it. Thank you To Victor and his team for a pleasant start to my morningI read more

I stopped at this Jiffy Lube randomly on my home from Pittsburgh. HANDS DOWN THE BEST OIL CHANGE EXPERIENCE IVE EVER HAD. The employees were so kind, fixed a piece of my splash guard which had come loose for free (I was planning on taking it to a shop when I returned which would have surely been costly), gave me an excellent rate (especially considering my car takes over 5 quarts), ensured my car was ready to go, and got me out of there in 15 minutes. A very big thank you to the Jiffy Lube team! Highly recommend! read more

I only went here because I bought a groupon that was soon due to expire. I drove in and no customers were in line. I was supposed to get the signature treatment which includes a vacuum, rain-x treatment, and a tire rotation with regular oil. Once I sat down inside, I was told my 2013 malibu takes synthetic oil, which I knew. I also I was told that my tires did not need rotated. Fine! Let's talk about what they did: changed my oil. I checked my tire pressure afterwards: overinflated. I checked my oil percent: not reset. I checked my rugs: still filthy. Worthless groupon and paid 30 bucks additionally for synthetic. Worthless. read more

Got an oil change and tire rotation on 5-15-2020. Drove away to some odd noises. Took it to Pep Boys the next morning. All lug nuts loose and TWO MISSING! THIS COULD HAVE COST ME MY LIFE! DONT GO THERE! read more

Helpful people and efficient. Explained everything thing clearly and got the job done quickly while being thorough. Also Kayla at the front desk made the whole experience smooth and agin efficient. read more

The most horrible experience I have ever encountered. They couldn't even rotate the tires. The Groupon I had didn't even cover the oil filter for my car. Its a Dodge people. They laid the plastic cover on my brand new car. They need help. They do not know what they're doing. read more

There is a great turnaround at this Jiffy Lube location. I am from out of town and needed a quick oil change. They took me in did the job charge me a reasonable fee volunteered coupons and sent me on my way. Great job! read more

If I could rate lower, I would. Took my wife's car for an oil change. They took a lot longer than expected which wasn't terrible but after a day or 2 of my wife driving there was an odd noise from under the hood. After investigating I found they never connected the air filter compartment OR included an air filter. Then I noticed a ratchet left under the hood also. After taking it back they basically said "oh well, it happens." Not even an apology. Against my better judgment I took my car in which took entirely too long. A day later I notice my oil light coming on. I went home and checked to find I was almost completely out of oil. They must have used an air gun to loosen/tighten the oil pan plug because it was stripped out and had a metal washer instead of the rubber one I knew was on there. Ridiculous. read more

The service for car inspection was very poor, they hold my car for more than two days for inspection, did not contact me for anything during those days and when I went to check on my car, they gave me my keys and told me you can take it home because we don't know when we can get to it. thank you for wasting my time. read more

Bought a groupon so I thought it was a good deal. I watched as they pretended to rotate my tires. When questioned about it they said they did not have the right tools to take the tires off. Asked for a refund they gave me a coupon for free signature oil change. I would never go back there even with a free coupon. Not to be trusted. read more

This Jiffy Lube is the worst! I called one day before coming to make sure I could get inspection and emissions. I even called one hour before arriving, and they said they would be prepared for us. First, when we arrived they told us they the guy who gives the test was not there anymore. Even though we just called one hour before. Then after I spoke to an disrespectful employee he went back in. He came back out and said ok we'll do it. After 2 min, they said the machine that they use wasn't working. I felt as though all they wanted was not to help us. Trying to keep my cool, I simply asked where another jiffy lube was located. They said they didn't know. If the rest of their customer service wasn't already horrible. This was just over the top. I'm sure they have other cites numbers in the office, and if they don't they should! I have been to a lot of jiffy lube's, and I understand that places can get busy. But this customer service is unacceptable! I would not recommend anyone to this site. read more

This place has got one of THE best employees with quick service and they were too kind! Definitely would recommend people to get their cars worked on here read more

I came in today very upset and nervous about the cost. This jiffy lube is great. Everything was explained to me in detail and they definitely made me feel better. Unlike other shops, I was treated with respect. They didn't talk down to me or make me feel stupid for not knowing. I would definitely recommend coming here and will be returning here in the future! Thank you to everyone working today for helping me! read more

I bought a Groupon for a Jiffy Lube oil change. It was supposed to include window washing, floor vacuuming, and tire inflation as well. When I was checking out, I had to pull up the Groupon because they were trying to charge me for the oil filter and a bunch of other services that were included in the Groupon. They did not vacuum my whole car, they did not clean the windshield, they did not touch the tires, and there is a large black oil stain on my driver's side floor mat now. These guys talked down to me and clearly judged me for being a young woman and thought they could swindle me out of services that I paid for. Women have so much anxiety going into auto shops because we are constantly the butt of some type of sexist, outdated, hyper masculine joke. I had to be super rude and direct to the front desk guy and he STILL didn't honor my whole Groupon. I will not be going back and I suggest going to Valvoline Monroeville because there are badass women who work there that will treat you with respect. read more

Customer service here is beyond poor. As soon as I drove into the lot, I was given a few unwelcome stares by the workers. When they realized I was here for a service, without greeting me or anything, the one worker said in an angry tone "to the back". Having never been to a jiffy lube and given great "instructions" from this worker, I apparently drove into the wrong part and was yelled at by several more employees for doing so. One employee approached me and directed me to the appropriate place, but I wised up to this place and said Nope and immediately bolted. I can't account for the job because I didn't get it done here, but no place with that much rude employees is getting my business. I proudly went to Midas down the street and was greeted appropriately. I might have paid a little extra at Midas (since I had jiffy coupons) but I rather pay more than be in an environment like that. Nope! read more