They made me sign a form that said I will pay the bill if the insurance company denies it but I was…read morenot worried I have great insurance. Before ordering my orthodics they checked my insurance to make sure it was covered, it was approved as it always has been and the ordered them. I then got a bill for the full amount saying my insurance declined to pay! I called the insurance company and they said Physicians Footcare used the wrong billing code that they submitted something to do with an ankle. They told me to call the office, tell them to ask for the latest billing code. I called the office and they were useless and said to call billing. I called billing snd they said it was an office issue. I called the office back and they transferred me back to billing. So I explained they used the wrong code and needed to call the insurance. Their reply was "We don't need to call anyone, the insurance denied it and you signed a paper that said you would pay so pay your bill!" I told them the insurance did not refuse to pay for the orthodics they refused to pay for some stupid ankle thing you submitted! They said too bad you pay or we put you into collection. It says on the bill that if its incorrect mail a letter to a PO Box in Maine. I did that and got a bill only for the copay which I paid. 3 months later I get a bill for the full amount again and there is nobody to talk to. Stay far away from these scammers and by the way the practice itself does crap work since my Doctor left them.

worse communication / customer service. trying to automate everything and they're systems systems…read moreare a failure. I have a major billing problem. I've tried to resolve. impossible. you can't get local office on phone. you can get a scheduling person somewhere in the world (and she's nice) but they can't answer billing questions. when you call the automated billing question number on bill & enter account number get silence. tried multiple times. Regardless of how good or bad their podiatrist may be I will never do business with them again. Inept.

Had 2 ingrown toe nails removed on 1 side of both my big toes. They not only hurt worse but now…read morelook deformed. I went back to Dr. Statler after a few weeks and he said they look fine and there is nothing more he could do. I had this done on 2 different occasions in the past, out of state prior and NEVER experienced this.

Dr Statler operated on my toe last Monday and the whole experience was a pleasure from start to…read morefinish. From receiving the anesthesia to the attending nurses and the operation itself, all went flawlessly.The pain the following week was minimal and had no need to take any pain medication what so ever . Dr Statler did an excellent job and I would recommend him highly to anyone needing foot surgery. A true professional in every aspect.

Felt very dismissed during every visit with Dr. Thornberry. The appointments are extremely rushed…read moreevery time, and my concerns of ongoing pain and treatment options were brushed off. I left feeling unheard and disappointed with the lack of communication and care. Unfortunately, I would recommend a different provider.

Dr. thornberry is very nice but only takes about 3 minutes with you…read more the bigger problem I had was the billing office refused to send my money back to me for several months. I finally threatened to call Medicare and file a complaint, then the check came quickly.

In the last several days I have developed (very painful) plantar fasciitis and having been treated…read moreby Dr. Sadler (not for pf) several years ago, I phoned to see about making an appointment. I did explain that I was leaving the country for 2 months on June 24th and needed help. The earliest appointment was June 29th. Goood bye. What ever happened to flexibility and compassion? It no longer exists.

I sought treatment from Dr. Trenton Statler (Podiatry Associates of Beaufort) in January, 2018 for…read moreankle/arch pain and swelling from toes up to knee (after a recent hiking trip). When I made the appointment, I had concerns that a podiatrist might not be able to treat my issue but I was assured by the staff to keep the appointment and Dr. Statler would refer me to an orthopedist and further testing if needed. I was under the care of Dr. Statler for almost 4 weeks. In that 4 weeks time, I had two office visits with him (one every 2 weeks). I expressed concern about pain and swelling in my foot/ankle (including my calf) in my initial visit. Dr. Statler put me in a boot with an initial diagnosis of tendinitis. I then came back for a follow up appointment in 2 weeks. When I came back for my follow up appointment 2 weeks later, the foot/leg had become totally unusable and swelling was NOT receding in the foot/calf/leg after following his treatment instructions. Dr. Statler told me the cause of my continued swelling was two main reasons: 1). I was getting older (though I'm a healthy active 48 year old female) and 2). I was using the leg/foot too much. To make a long story short, my condition was worsening and a nurse friend of mine encouraged I get a 2nd opinion. I finally got an outside 2nd opinion from an orthopedist in Hilton Head. Within 30 minutes of assessment, the orthopedist quickly surmised that I might have bloodclot(s) in the injured area. The orthopedist immediately ordered an ultrasound which showed 2 DVT Bloodclots in the injured area. By nightfall, I had an emergency admission to the hospital with diagnosis of DVT bloodclots and pulmonary embolisms. Over the course of those weeks of treatment under Dr. Statler's care, the bloodclots had broken off into large pieces, traveled through my veins and heart - resulting in multiple pulmonary embolisms in both lungs. I've since learned that I had ALL of the classic symptoms of DVT bloodclots from my leg/foot injury and Dr. Statler missed ALL the classic signs/symptoms. Thankfully, I am now discharged from the hospital and recovering at home. If you have a unexplained issue and the diagnosis from Dr. Statler seems questionable, PLEASE get yourself a 2nd opinion. It might just save your life. A 2nd opinion SAVED MY LIFE! In short, I am very disappointed that Dr. Statler only did a minimal xray of my foot from the ankle down. He should have ordered more follow up tests or at least referred me to an orthopedist for my worsening condition. But Dr. Statler did none of these things and I almost died. A lot of personal pain and expense could have been avoided if Dr. Statler had given me a referral or proper testing/diagnosis. I simply wrote this review because I want others to be aware of what happened to me. If it can save another life, this review was worth it. I called Dr. Statler's office and apprised them of my hospital admission and subsequent diagnoses. I am yet to receive a call back or any communications from their office.

I cannot imagine a less than excellent review of this doctor. My husband and I had been patients…read moreof his for several years and I have continued after my husband's death. Dr VanMarter possesses the perfect combination of being an excellent podiatrist and a wonderful doctor to patient rapport! His receptionist is lovely and efficient! In summary Dr. VanMarter and his office personnel deserve an Aplus!

Not a Good doctor, been going to him over a year, Plantar Faciatis, and metatarsalgia, No x-rays,…read moreNot imaging just talk and told me wear good orthodics. Went to Hilton Head to see another doctor. He didn't Help me at all, suffering for months. I Will Not Go Back!!

I had problems with my toe for a couple of years. I was misdiagnosed with gout by my family doctor…read more The last two months leading up to visiting Dr. Trenton Statler at "Podiatry Specialist of Beaufort" I was in agony! I really liked how Dr. Statler took time with me, he listened and didn't rush me to get to the next patient. He took X-rays and reviewed them with me explaining what my problem really was and options for treatment. He ended up taking molds of my feet to fit me for orthopedic insoles. I found that he and the rest of the staff were professional and courteous. Thanks to him I'm finally not in excruciating pain anymore. I would (and have) refer people to him. There are two locations to choose from, one in Beaufort and one in Bluffton.