They made me sign a form that said I will pay the bill if the insurance company denies it but I was not worried I have great insurance. Before ordering my orthodics they checked my insurance to make sure it was covered, it was approved as it always has been and the ordered them. I then got a bill for the full amount saying my insurance declined to pay!
I called the insurance company and they said Physicians Footcare used the wrong billing code that they submitted something to do with an ankle. They told me to call the office, tell them to ask for the latest billing code.
I called the office and they were useless and said to call billing. I called billing snd they said it was an office issue. I called the office back and they transferred me back to billing. So I explained they used the wrong code and needed to call the insurance.
Their reply was "We don't need to call anyone, the insurance denied it and you signed a paper that said you would pay so pay your bill!" I told them the insurance did not refuse to pay for the orthodics they refused to pay for some stupid ankle thing you submitted! They said too bad you pay or we put you into collection.
It says on the bill that if its incorrect mail a letter to a PO Box in Maine. I did that and got a bill only for the copay which I paid. 3 months later I get a bill for the full amount again and there is nobody to talk to. Stay far away from these scammers and by the way the practice itself does crap work since my Doctor left them. read more