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    Jill Franks - Cruise Planners

    5.0 (1 review)
    Open 11:00 am - 4:00 pm
    Updated 2 months ago

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    5 months ago

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    Ask the Community - Jill Franks - Cruise Planners

    Travel Luxury Vacations

    Travel Luxury Vacations

    5.0(1 review)
    19.1 mi

    I knew planning a destination wedding in Cancun would be an undertaking, but I had no idea how…read moredifficult and time consuming it would be just getting information from and negotiating with the resorts directly. When I was introduced to Lauré I was frustrated and overwhelmed. I had already decided on a resort I loved and signed a contract, but room block negotiations were making my head spin. Lauré quickly put my mind at ease - she knew exactly what she was doing. She took over the communications with the resort, helped us determine the appropriate size room block, and managed the room block throughout the process. Her insight was invaluable. I would have made so many missteps had it not been for her guidance - all the way down to how to word my invitations and website to get the best response from guests. Speaking of which, we were optimistically ball-parking around 80-90 guests and ended up with over 100, which I truly believe is a testament to how effectively Lauré communicated with everyone. Once guests sent an initial inquiry to Lauré, she followed up with them like clockwork and I heard from multiple friends how responsive she was and how straightforward and easy she made the booking process. Without a doubt, we would not have had anywhere near that headcount had we left it up to guests to book directly through the resort. I cannot emphasize enough how necessary Lauré's services are if you're planning a trip with a large group and would also like to maintain your sanity. Future brides especially, you will have plenty of things to worry about while planning your wedding, do not let this be one of them. We are so grateful to Lauré for all her hard work, diligence, and support. She was an absolute lifesaver!

    From the owner: Considering a river cruise or a thoughtfully curated journey? Let us design an experience aligned…read morewith your travel style, priorities, and pace. River Cruises~ Thoughtfully curated journeys designed with insight, intention, and ease — with river cruising at the heart of what we do. River cruising offers an elegant, immersive way to explore, allowing you to unpack once and enjoy multiple destinations with comfort and grace. We pair this style of travel with tailored planning and trusted guidance, creating experiences that feel seamless, enriching, and beautifully paced. Every itinerary we create is customized around your interests, pace, and priorities — blending meaningful experiences, refined accommodations, and seamless logistics so travel feels effortless from start to finish. Tailored Travel Experiences~ No two travelers — or journeys — are the same. We design custom itineraries shaped around how you want to travel, whether that means cultural immersion, culinary discovery, scenic exploration, or a beautifully balanced escape. Each journey is curated with intention, never cookie-cutter, and always aligned with your travel style. Meaningful Milestones~ Some trips are about more than where you go — they’re about marking moments that matter. Whether celebrating a milestone or simply traveling with purpose, we curate journeys that reflect what’s most important to you, handling the logistics behind the scenes so you can be fully present in the experience.

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    Travel Luxury Vacations
    Travel Luxury Vacations - Once you've taken a long-haul flight, adding a few days in a nearby destination adds to the enjoyment.

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    Once you've taken a long-haul flight, adding a few days in a nearby destination adds to the enjoyment.

    Blue Hills Ranch - Kangaroo baby

    Blue Hills Ranch

    4.8(95 reviews)
    40.5 mi

    We stayed at Blue Hills Resort on a whim and had the best time. There were so many animals to…read moreinteract with and meet. Mostly they are nice but can be a bit food motivated and come right up to you expecting some snacks. The cabin we stayed in was just enough for our needs since it was just my husband and me. We did the guided safari and was amazed at the vastness of the area. Ryan our guide was amazing and so knowledgeable. We had a great time. Matt was extremely helpful. The entire staff is kind and willing to listen.

    We had an amazing time at Blue Hills Ranch in Waco, TX- I highly recommend a trip out there to get…read morethe up-close and personal experience we enjoyed with all the amazing animals! Fantastic staff, happy animals, well-kept facilities...what an incredible day we had. It feels like a dream. Easy day trip outing with the family or as a date- book your animal experiences online like we did at https://www.bluehillsranch.com . The staff was flexible to shift timing of the experiences so we didn't have to wait long in between- they were extremely accommodating and we never felt rushed either. The otter swim/playtime experience was originally what drew us, and it was even better than I'd imagined. Worth every penny! Then we got to feed and pet the capybaras, which were way friendlier than I thought they would be! The babies enjoyed some extra belly rubs too. Bottle feeding the kangaroo was so fun too- little Dundee was SO soft and loved all the pets, even gave us kisses! The giraffes were super friendly and greeted us every time we were nearby; feeding and getting quality time with them was an extra treat. The safari ride tour was also amazing- 5 of us fit comfortably and got to feed/see lots of animals that we wouldn't normally get to experience. We were surprised at how this place wasn't crowded at all in the middle of July when it is peak vacation season, so it really felt like we had the whole place to ourselves. They also have a beautiful main lodge area that is comfortable and welcoming with additional animals to enjoy.

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    Blue Hills Ranch - Superhero and Giraffe

    Superhero and Giraffe

    Blue Hills Ranch - My new boyfriend, Blue

    My new boyfriend, Blue

    Blue Hills Ranch - Giraffe

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    Giraffe

    Travel Abundance - Our Luxury Services Flyer

    Travel Abundance

    4.6(27 reviews)
    36.5 mi

    Do NOT sign the contract, unless you want to do the work yourself!…read moreI hired Natalie to organize my wedding in Punta Cana, DR and I chose her over other travel agents because she sells herself very well. Many promises were made during the interview, most delivered with attitude and only after demanding them. Issues: 1. She's very nice and proactive when it comes to charge you for everything in advance, once you submit your payment you will barely hear from her and Natalie acts as she's being bothered every time you contact her. 2. My fiancé's best man emailed and called her way in advance and she never responded. Forcing him to make his own reservations. 3. When I asked her about our website and distributing this to our guests, she told me that I had to send it to all my guests. I then questioned her asking if that wasn't her job since she's the one getting paid for this and she had the nerve to call me "rude" when all I was asking her is to do her job and make money off my guests and myself. 4. On repeated occasions she told me that "I wasn't her only client", and you will receive this treatment from Natalie when you demand her to stick with what she promises. I truly believe being a TA is no longer her passion, you can tell she's no longer good at it. 5. I have had at least 5 families in my wedding party reporting that Natalie was rude to them when they asked questions and she was impatient with them. They had to make their own accommodations because of this without using Natalie, which let me to not have the minimum required number of guests (due to Natalie's incompetence and lack of empathy), the hotel was willing to work with me, after noticing how unhappy I was with Natalie as my travel agent. 6. Even my wedding coordinator noticed Natalie's lack of attention and coordination as her emails are disorganized. She forgets what information she was given and then asks you to find the information for her. Again, I ended up doing majority of her tasks. 7. She will promise an app to be delivered 2 weeks before departure. She breached her own contract and posted this app 2 days before departure with MANY mistakes that I had to point out for her to fix. 8. I tried to break the contract with her on a couple of occasions and after consulting with the hotel in the DR, I was going to punish my guests in order to get rid of Natalie, which in good faith, it's the only reason that prevented me from doing so. 9. I guarantee that you will have to triple check EVERYTHING that Natalie does because in every single task, there were mistakes. Wrong itineraries, wrong names, wrong dates, you name it. The purpose of this review is to avoid more people to go through what I went through. I wish I would have never gone under contract with TravelAbundance or with Natalie, don't make the same mistake I made! Go somewhere else.

    First , Natalie has grown a wonderful business , the app they give you is to die for . I worked for…read moreNatalie as her first agent , as I had taken a leave from my airline due to my husbands death . I booked her first international trip . 3 years ago, we had to cancel a trip , due to my laying in a hospital, as we were struck by another car . Immediate surgery. We apologized over and over We , booked a few months later , to Florida . Was wonderful. Then last year , I had a 55 year reunion trip with my best friend , she and her husband , with my encouragement, booked also with Travelabundance . We never complained, in Berlin, the transfer was a hour late , in Prague, the driver couldn't find us for an hour, then it was a dirty , best up , rusted out van, dropped us off , three blocks from hotel. In Vienna , the dinner cruise , was not running at that time of year . We never said a word , because frankly , things happen , we had a great time , everything was great So here is our story, Natalie deserves , everything positive, wonderful review. It's all true . I would encourage people to book with her . She gives an amazing service . Except, we were told by the agent to book our airfare , ok, her first complaint, which we found the hotel we wanted in Zurich, all she had to do was give us the prices of the two different rooms , which we booked . Then to get to another destination, by air, there was a a different airfare that came through our credit card then what was Austen , a substantial difference, when, we questioned , and cancelled, we were told by the agent to book the rest of the trip on our own, we were almost through anyway . I did contact Natalie , as a business, we were basically told it was a an upscale travel agent , there platform was different now . Which meant we don't question price . Natalie did get us the airplane , but sadly , she wouldn't finish our train or transfers . I gave Natalie the train, it didn't show up on her search engine, I thought take a different train , route, was told to book it on our own, the next day , I did send her a picture, on her search engine there it was . Ended up , i found a better train , no. Stop to Zurich on my own and booked it, I booked my transfers . We are just not the type of people , who nust book, without seeing prices . Our mistake , her services are now for people who g Have no budget constraints. We had planned an Italy and Portugal, trip . Will seek a travel agent here . It was very hurtful, I love Natalie , but we are just not her type of client. Which is disappointing, because she does have a great platform. What is upsetting, the agent , who dropped us cold , because we questioned room prices and the air discrepancy . We spent a lot of money , on last October , we never made a complaint or fussed over the mistakes. Our attitude , things happen . So we are saddened. It's not as if the agent had to search for a hotel, all she had to do was check the prices of two different rooms . She told us to make our own airplane reservations, we did , the airplane price difference from what was quoted , was to much of a difference. Would I still encourage people to book with them , yes , it's just people like us , who shouldn't , we are not in this same league. I will say , the app is wonderful, she plans great trips .. I write this because we learned , we are not the type of clients , they want . To just leave us out in the cold , to finish the trip on our own , was very sad , which we did . ,

    Photos
    Travel Abundance - Birthday  Brunch in NYC @ Peak Restaurant

    Birthday Brunch in NYC @ Peak Restaurant

    Travel Abundance - Gorgeous property in Kenya, All-Inclusive!

    Gorgeous property in Kenya, All-Inclusive!

    Travel Abundance - Mother & Baby Gorilla in Rwanda

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    Mother & Baby Gorilla in Rwanda

    Cruise Holidays and Vacations of Northwest Austin - Cruise Holidays of Northwest Austin offers a hands-on, personal approach to your vacation planning.

    Cruise Holidays and Vacations of Northwest Austin

    4.9(60 reviews)
    22.3 mi

    I can't say enough thanks to Diana and her exceptional handling of our family cruise around the…read moreAdratic just now in October 2024. She was excellent in handling all the airfare, cruise staterooms, handicap/ADA assistance for my mom and all airport/cruise/hotel private transfers! Everything she did went flawlessly! There were a few unforeseen/unplanned issues at airport transfers/handicap issues but I'd hire Diana to put correct and she would! If you ever want an excellent travel agent Diana is the one! Bit of background on me- I met Diana and her husband on a recent cruise and exchanged info just in case but usually I book cruises myself (this is the 30th) and Mom wanted a heavy Adratic cruise and I wasn't finding much.. I remember Diana and reached out to her- she found several options in a day and followed through given all my requests. Diana follows through and is always super attentive and delivers!

    In 2018, my family and I planned our first European vacation. We had NO idea where to start. We…read morewere told by our neighbor to contact Cruise Holidays and WOW, did Diana take care of us....She met with my wife and I and interviewed us to see what our expectations were, budget and schedule. After this meeting, Diana gave us 3 trip options. We chose one of these options. She took care of us: flight, cruise, excursions, etc. We had a wonderful family European vacation that would not have been possible without Diana and Cruise Holidays. Since that vacation we will always use Cruise Holidays for our Cruise vacations going forward. Larry in Austin, Tx

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    Cruise Holidays and Vacations of Northwest Austin - Regular vacation packages may include only the stay - or you can always choose an all-inclusive cruise where even your meals, dr

    Regular vacation packages may include only the stay - or you can always choose an all-inclusive cruise where even your meals, dr

    Cruise Holidays and Vacations of Northwest Austin - Most of the guests on luxury cruises are typically well-traveled and have likely taken been on numerous cruises, and are collect

    Most of the guests on luxury cruises are typically well-traveled and have likely taken been on numerous cruises, and are collect

    Cruise Holidays and Vacations of Northwest Austin - Today's ships leave nothing to chance which is why cruises are the fastest growing vacation and meetings segment in the entire t

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    Today's ships leave nothing to chance which is why cruises are the fastest growing vacation and meetings segment in the entire t

    Jill Franks - Cruise Planners - travelagents - Updated September 2026

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