dear Jillian & your Drawers, THANK YOU!!!! if i lived anywhere near Ithaca, i would so be at your store all the time, going to your seminars and events and buying all your good stuff. luckily, being that this is the digital age, i am able to at least enjoy your AMAZING CUSTOMER SERVICE and great guarantees from across the nation, thanks to your well-designed website. my baby's cute, healthy butt & his parents are grateful. love, Erika p.s. i don't know who S.J. is but i think he/she has the wrong business. okay, here's my experience: i did the Try Cloth Diapers For $10 and it was fantastic. i would have honestly started cloth diapering my baby earlier but the amount of information on cloth diapering was so overwhelming i thought my brain would melt (even more than it already has from infant-related sleep deprivation). this program really takes the guesswork out, and it was so easy and so good, i have now recommended it several times to other curious mommies. at every turn, from questions to speed of delivery to detailed instructions, Jillian and her staff are super helpful and courteous, both on the phone and via email. their used diaper deals are fantastic, and the guarantees of try-before-you-commit for ANY diaper are generous indeed. so. mommies anywhere in America thinking about or doing cloth diapering -- Jillian's is the place to go. yes, you will want to try all types of diapers to see what works best for you/your partner/your baby, and this is the most efficient, smart, and no-risk way to do it. read more

Love this store it's so great!! The staff are wonderful and helpful and so kind! Would definitely recommend to any mom.

I used the cloth diaper sampler service and would highly recommend it. They shipped everything promptly and included all the information I needed. All of my interactions with the staff have been very positive - quick and friendly responses, even with the 3-hour time difference between NY and WA. If you're searching for BumGenius diapers, I had better luck here than going directly through the manufacturer. All around, a very positive experience! read more

Once my daughter got too squirmy for tri fold diapers, I regretfully canceled our excellent diaper service (Tiny Tots in the SF Bay Area is great!) and started looking around for info on making the transition to cloth diapering ourselves. It was a pretty daunting task! I somehow stumbled onto Jillian's Drawers, where I not only found a great inventory of diapers and related items, but thorough instructions on how to care for the diapers.Then, I discovered the try it for $10 plan! They send you an assortment of differing diapers and covers, samples of detergents and instructions for caring for the diapers. At the end of the trial period (a month I think) you keep the diapers you want (at 20% off) and send back the rest for a full credit (minus shipping and the $10 fee). So, I had the opportunity to test drive a bunch of styles and discover what works best for our child's shape and our lifestyle. Thanks to this plan, the great care instructions and the wonderful customer service anytime we've had a question, cloth diapering has been so much easier than I thought it would be, even without a service. The diapers we bought were such great quality that a year and half later we are still using the same set of diapers, and will not need to purchase more before our daughter is potty trained. So, the initial expense has turned into huge savings in the end. I highly recommend checking out Jillian's Drawers even if you are just curious about cloth. They will answer any questions you have and have any supplies you might possibly need. read more

How is it possible that I'm only the third person to review this business? I was introduced to Jillian's Drawers by a friend out of Chicago - Jillian's Drawer's has a wide geographic presence due to their internet store. They have an EXCELLENT program to encourage mommies to try out cloth diapering. For a reasonable price you can try several different brands of cloth diapers for 30 days. You return them before the end of the period and receive a full refund - paying only for shipping. I wanted to try cloth diapering out with my little cutie. There are obvious benefits - no diapers going into land fills, softer materials on their bottoms, fewer chemicals leeching onto their skin, quicker potty training, and they come in adorable fabrics. I wasn't sure however that I'd be able to do the laundering myself, and i'd heard that sometimes it's hard to get a good fit for boys. So, in steps Jillian's Drawers so I can test the experience out without having to commit major funds. Awesome! First tip - I'd wait until your little one has a few pounds on them to start cloth diapering. Yes, I know they make premie and newborn sizes. But your kiddo is going to be needing 12+ changes a day - that's a ton of laundry, and you'll be too tired to do it all. Just suck it up an do disposables for the first several weeks. Perhaps a more practical reason is that the shape of your little ones body is going to change significantly during those first few weeks. Your skinny mini might end up having thunder thighs - and the diapers that fit perfectly might not be so perfect after the first few pounds are added. Second tip - you only have 30 days from when the diapers are SHIPPED, not RECEIVED to return them. I missed the return window by one day, but still received a full refund. In the end, our favorite diapers ended up being the Thirstie Duo and the Fuzzi Buns. I thought we'd like Bum Genius the best, but it was one of our least favorite - it's bulkier than these other ones. So I was glad that I was able to try them out before spending several hundred dollars on diapers. We purchased several gently used diapers from Jillian's Drawers after the end of our trial period. The used diapers arrived in excellent condition - they probably even looked better than the diapers we'd returned. I felt good about the price I paid, and I feel great each time I use them. We only have 15 pairs. Yes, I know they say you need 20+. But we do disposables at night and when we're away from the house (I know, the horrors). I end up doing wash every other day. read more

We attended the free cloth diaper class a couple months ago in preparation for the arrival of our baby. It was very informative and I definitely recommend checking it out if you are thinking about cloth diapering! There are many other classes too. I plan on attending the breast feeding support class after our baby arrives. We live out of town, but stop at Jillian's every time we are in Ithaca. The store is big and they sell a lot of great brands that you can't find in the Binghamton area. The staff is very friendly and always answers my questions. (And as a first time mom, I ask a lot of questions!) read more

I called the store in a panic earlier this week. The diaper company I had originally arranged a newborn diaper rental with was unreliable and was over a week delayed in their shipment, with no indication about when their shipment would arrive. With a week to go before my scheduled c-section, we feared that we would have to wait to cloth diaper our baby girl. Jillian's Drawers to the rescue! Although the website indicated that the newborn diaper rental at Jillian's would take 6 weeks to ship, the kind clerk put together a package for me that day, and I received the diapers all the way in CA two days later! They even sent very helpful (pre-wash) laundering instructions for the **brand-new** diapers. Thanks to them, we can start cloth diapering right away! And with the deposit refunded toward store credit, it'll end up being cheaper than the original rental, which is even better! read more

Their new space on the commons is open and wow! It's big! There's lots more stuff and several areas for kids to play. There is a room in the back that I guess they'll be using as a community room for classes and such, but it has a small slide that my 2 year old will be excited about. read more

I absolutely love their website and customer service. This is where I bought all my cloth diapers when my littles were little :) Was awesome getting to actually see the store in person - if I was a new mom in Ithaca I would totally take advantage of your classes and wealth of knowledge with baby carriers, cloth diapers, and natural parenting!! read more

This is a great baby store right on the commons. All of the supplies you need for natural living with your baby--cloth diapers, charlie's soap, nursing supplies, baby wearing gear, toys, etc. I was delighted to find that they had a room where I could nurse and change my baby and that they offer free 7 dayrentals for baby carriers. I'm a fan! read more

Their cloth diaper trial package is what converted me to cloth diapers. Not only do they give you a excellent sample of diapers, but also a tremendous amount of support. I must have called a dozen times and each time the staff answered my trivial questions with patience and encouragement. Jillian's drawers is a vital asset to the cloth diaper world. read more

(Preface: For some reason, Yelp has filtered a whopping 31 reviews for JD and allowed only 3 to stand, so scroll down and read the hidden reviews, unless this one gets filtered as well, boo!) Wonderful customer service, staff, and local support for moms and dads. I will often research what to get separately online, only to change my mind and get what the Jillian's staff has thoughtfully selected to sell instead. Not to be overlooked are their baby toys and food containers all selected without BPAs. As a bonus, since they are local, I can get my Charlie's soap for cheap in bulk. While I've spent plenty of $ there, I find they are priced the same or less than competitors and have slowly moved my household over to almost all reusable products! Check out their baby carrier trial, too. Thank you for your continued community support, Jillian's Drawers! read more

We love Jillian's Drawers! Excellent selection of high-quality and reasonably priced baby/kids merchandise. The staff has always been warm, knowledgeable, and helpful when we've had questions. This is a true gem in Ithaca! read more

Love this place! I wish that we had one in Rochester. There are so many neat treasures in ever nook and cranny. My children loved planning in the play area while I explored. We had a couple hours to kill and this was the perfect place. The lady behind the counter was so gracious and sweet. Looking forward to the next time we get to visit. read more

Jillian's diapers is the "go to" website to get all your cloth diapering needs! I am so impressed with their customer service as well. I also love that you can return used items for FULL store credit within 30 days. I didn't quiet believe it at first but it's true! I accidentally ordered the wrong item online (another time) and called their store to re-order over the phone. When I called they were so helpful. She even called me back when they didn't have the cloth diaper colors I requested to tell me within less than five mins, so I could change my colors. I also love that they have customer reviews on their site for most their items. Another thing I love as well is they send out cloth diapering basics with every purchase and they ship same day. I live in CA and I get their shipments within 5 days every time. read more

I ordered a trial of cloth diapers from them two months ago and they still have not shipped them. They website said that they would ship within 10 days when I placed my order (they have now changed it to 21 days). I have called at least 10 times trying to get some kind of update but they have only answered the phone on two of the calls. I was told with the first update that my order was out of stock but would ship in 2 days, after over a week with no update I called again and was told it would ship as soon as they had the stock. It has now been over a month since that call and still no shipment or update (and they still don't pick up the phone). Also in the order confirmation email it said I would receive an email and a phone call if any of my items were out of stock, but I did not get either, only found out after finally getting someone to pick up the phone. There products may be good, but there customer service on Internet orders is lacking! read more