The preventive maintenance work they did was adequate. As this work was being done for my sister, I…read morewas unfamiliar with the filter size and asked the tech whether he had a replacement filter on his truck and he said no. I asked him to tell me the size so I could run to Lowes to get one for him to install. He gave ne the size and I drove and purchased the size he indicated. When I returned, he told me he 'found one' in the corner of he basement and installed it. He then left. I took the new filters down to place them near the furnace for the next change, and found that he had put an oversized filter in the slot, leaving 5 inches protruding from the filter slot. This is shoddy work. He was too lazy to measure the correct filter size, and took a shortcut so he could leave. I measured the filter slot for the correct size, and did the trip back to Lowes for the proper filter. I wouldn't recommend them.

I'm not giving a one star on service because they couldn't locate the issue. They came out on a…read moreSunday for an emergency call. I totally get there is an up charge but $639.63, that seems a bit outrageous! I own a vacation rental business and emergency assistance is needed from time to time. As an example, Halco ( heating company) came out on an emergency on a Sunday last year, couldn't fix it and charged me $150! Why didn't I call them, you ask, I was out of town and my partner took care of this. Halco was out on other emergencies, so they couldn't come out. I just can't see how this company can justify that amount of money? BTW, Dan, my now main heating guy, came out on Monday and was able to do a temporary FIX for a $125!!! The house required a new unit and he put one in one Wednesday, at such a fair price! No fix $639 vs. temp fix $125.!!!!!!

I contacted this company as a property owner with multiple rental properties to ask about services…read moreand eligibility for available incentives and grant programs, as the information online was unclear. My goal was to have an initial conversation to see which properties might qualify before moving further. The representative said she could help, but the call focused on collecting detailed information to pass to a specialist rather than answering general questions. I was asked for my billing address and the exact addresses of all properties. When I asked why this was needed at such an early stage, she explained they use addresses to look up assessment values, square footage, and photos or details from sites like Zillow before an audit. I explained that online data often does not reflect conditions relevant to insulation needs, basement/attic size, etc and that I was happy to provide full details once we determined it made sense to proceed. I was told I likely would not receive a call back without providing addresses. After giving one address for a property we were open to getting a quote on, I was told a callback would take about four days. Five minutes later, I received another call saying they would not be able to help, without any explanation given. Overall, it appeared the priority was evaluating properties to decide business viability, instead of first discussing services or eligibility.

Firstly, we have agreements with Halco for everything at a cost of $77.00 a month and have had…read morethese agreements for almost five years. I'm not sure exactly when I made the appointments for maintenance on our Furnace and AC but the appointment was scheduled for 5/14/26, they cancelled it, illnesses. Rescheduled to 5/29/26, cancelled again, illnesses. Rescheduled again, 6/17/26, not cancelled. On 7/6/26 I scheduled appointment to have a couple things done for today which I made sure I was prepared for, 7/23/26. Got a call this morning, cancelled, illness. Rescheduled. Just putting the following, my personal situation, out there. My husband has Parkinsons. He has been in and out of the hospital and nursing home rehab since last March which has left me with making sure everything at home is taken care of. Sometimes I can do things myself but other times I need help. My point is, when an appointment is made I have to make sure I'm prepared and able to be home which means I have to change things around and when I do that but then get cancelled I then have to decide when I can see my husband, change other appointments or other things that need my attention. I'm pretty frustrated by this company right now. Do they not have the workers? Why are the workers they have always "sick"? They only get three stars because when they do show up the work is good but I have to decide if $77.00 a month is worth it or just put that money away every month and pay out of pocket for service elsewhere.

Mini Split they put in did not work correctly (did not heat anywhere near set temperature), and…read morewhen I called for service was mocked by the service person for not calling them more quickly, and then they said they would charge to figure it out, even though it had only been used for a total of a few months. They do not stand by what they sell. Go elsewhere.

After another big-name, local company let my 90-year old mother down and left her w/o adequate heat…read morefor 2 weeks with 20° temps at night, Hawn came through with flying colors. The attention to detail, communication and personal interaction with the owner and his son visiting my mother during the install and once after, earned my respect. Their price was fair and their service was fantastic. My mother is all set and has heat once again, thank you, Hawn. I would recommend these guys to anyone.

Time again for a service call, A/C just not cooling and running too much. After a good cleaning…read morefrom Yunis Ashkar, things are much better, not running all the time, and keeping the place cool. I upgraded my service plan at his recommendation due my plan only covering furnace cleanings, now I'll get an annual a/c cleaning which will help keep it running efficiently and prevent me from paying big bucks to RGE! LOL Thanks Yunis and Isaac.

I had a service call because my AC condenser fan was not running. The tech came the same day and…read moredid a good job replacing the capacitor. My disappointment was not with the work, but the capacitor he replaced costs them under $100 but was charged to me at about $330. To me this is price gouging and is a red flag that consumers should be aware.

This guy has saved our bacon more times than I care to count. With an aging oil heating system…read morefilled with DIY installation and repairs from previous owners, this kind, courteous, efficient, and generous gentleman has coaxed miracles on demand (his wife is also a sweet and patient customer care professional who has fielded numerous frantic emergency calls). Thanks so much, JR!

From the owner: JR Roberts Heating and Air Conditioning has been in business for over 36 years. We are licensed and…read moreinsured and we offer free estimates for any heating and air conditioning service. We service all makes and models including oil and gas furnaces and boilers.

Halco installed our geothermal system in our home 14 years ago. There were a lot of technical…read morechallenges along the way but Halco worked through it all and stood behind all their work every time. I recently needed service work done. They once again did a great job. When we went with them they were not the lowest price for the install. We went with them because we felt they had the staff and the knowledge to do the job right and be around for a long time. We were correct. No regrets here.

The best bar none. From the first call to the clean up after the job, they are friendly, helpful,…read moreand professional. They do all of our heating and plumbing. Have had them at the house numerous times, and never a problem! They have the best team ! I would highly recommend them to anyone who needs work done!!