The picture of dog crap describes the service you receive here as a man unless you're making a purchase; then you see the customer service you'd halfway expect. Send your wives first if you need acceptable customer service as you enter the door. In summary, take your business somewhere your business is actually appreciated. read more

Absolutely no one will go out their way to assist you, rude service, overpriced parts and apparel, utterly rubbish shop. My advice, if you need service or apparel, go to Ken's. If you need a new ride, go to Bristol or Kingsport, you'll be thankful you did. read more

Jim’s Motorcycle Sales - An example of "service" from Jim's. - Motorcycle Dealers Near Me - Johnson City, Tennessee

Drove 75 miles to look at a Talon 1000X! Was not greeted at the door the sales staff looked over his shoulder and kept chatting with his friend. Stood by the SXS I was interested in for about 5 min. No one came back So, we decided to go look at the museum upstairs (Big sign that said museum upstairs) while we waited. when we got up there the salesman rushed up and jumped on us for being up there. very load and rude. Gate was open! my last time buying from JIMS! read more

Paid for all the parts to rebuild carburetor. Was assured the mechanic was good with them. Then when I dropped it off I was met with attitude by the mechanic. We came and got it paid more money for the rebuild. It didn't work. Had to take machine to another shop where we found out the carb rebuild was done backwards and missing components. I'm so mad. And of course our more money because someone else had to redo the carburetor I already paid for. read more

They deserve ZERO STARS!!!!!! DO NOT GO HERE! If you have the extended warranty they will lie to steal your money saying things are not covered when they in fact are and verified by Kawasaki that they are!!!!! Do not give these crooks your money! read more

This business is a sad joke. Overpriced inventory. Overpriced work. Shoddy service. I honestly have no idea how they're planning to expand, my best advice, if you absolutely must, use them to see what bike you want and then buy it elsewhere. Need work? Go to Ken's. Want to buy a new bike in the Tri-Cities area? Go to Kingsport or Bristol. Thank me later. Save you hundreds, if not thousands depending on what you need. read more

I've been in several times to look at parts, accessories, and motorcycles. They are rude, smug, and not interested in selling parts or helping customers. Just go to Google or Amazon to get whatever you need. The Kawasaki place down the road (also part of the Jim's stores) was just as bad. The guy literally would not sell me a helmet on my first visit after I tried it on and wanted to buy it! The second visit he told me they couldn't get a part to customize my bike. I found it on Amazon in 15 minutes for 1/2 the price of the 'out of stock' Kawasaki dealer! Don't waste your time. I won't go back. read more

Take your business somewhere else. If you are going to spend good money for a top end bike you want a dealer that will stand behind it with parts and service. The attitude of the people in shops like this continue to push everyone to online shopping. read more

These people are rude. Their customer service sucks. On top of that one guy quotes me $225, I return a few weeks later the other quotes me at $400. The guy who quoted me at $225 was there and said the same thing and the other didn't care. Run from this place. read more

Very unprofessional. There is nothing at all I can say that was positive about my visits. From years ago til now has gotten worse. The ego of the service department is a joke! These guys are not at all friendly as they put off the vibe that they are miserable. I wanted some simple work done and it was like talking to some pissed off teenagers who had to clean their rooms. Sales was so bad that I had to stop the guy from his rude comments to ask if he wanted my business or not(years ago). You all need to invest in a very extensive customer service training program and possible hire some new staff as it seams your guys are miserable. Look guys, your in a retail business, like it or not. There are plenty of other shops besides yours and trust me I let people know about my experiences. We all do! Get your act together or your sales will continue to decline. read more