I am extremely disappointed and angry with Kroger's service and product quality. Yesterday I bought…read morefive bottles of milk from your store, and four of them were already three months past the expiration date. Today my daughter took one bottle to school and found it had gone bad. When I checked, it was three months expired. She had to throw it away immediately. I went back to the store with the three unopened expired bottles to ask for a refund, but the female customer service representative was extremely rude and unprofessional. She argued with me, blamed me for not checking the date myself, and refused to take responsibility for your store's mistake. She also refused to refund the bottle my daughter had already thrown away, only agreeing to refund three bottles. This is clearly your store's fault for selling expired milk, not mine. It is illegal under FDA regulations to stock expired products. The staff's attitude was also terrible and she refused to admit any mistake. I will never shop here again and will definitely expose this irresponsible and unprofessional behavior！

3rd week in a row air conditioner is out. Today a scanner went out as well. Not shopping there…read moreagain until air is fixed. The employees are constantly red faced and fanning themselves. Thought I was going to pass out. Complained to management last week but clearly corporate doesn't listen to them. No excuses.

Rouses either needs a new IT department in Lake Charles(Nelson) or a totally new computer checkout…read moresystem. My husband and I are in our 70s. We had about $200 of groceries and the one behind us has about $100 maybe more. After unloading onto the belt we were all told "only cash" by the poor cashiers that had that "deer in the headlights" look. This is the second time my husband had this happen in the last few months. Something has to be done or yall lose clientele. Right now we are heading back out but to KROGERS!

I've been gone from the area for a number of years actually more than a few decades so the first…read moretime I saw a Rouse Market here I was just as impressed as I was when they turned the narrow two lane Highway 378 into the massive expressway it is today, for years there were two places to buy groceries in MB there was Market Basket and Sonny's (closed decades ago) which was directly across the street from the now ailing Market Basket who's smoked boudin is legendary and may be one of the few reasons the faithful still trade there - yes it's great there are now choices and even better that there is now competition. Now let me give credit where credits due - Rouses Market is a level above anything in town well at least in Moss Bluff being everyone here still has a Lake Charles address. Oh yea there Walmart Market Place with its parking lot filled 24/7 and then there's Amazon the store that will eventually crush them all as soon as the old touchy feely generation goes to the promise land, but until that time you have to experience a Rouses Market its Louisiana through and through. I mean tell me where you can match the line up I observed today e.g. fried chicken seasoned with crawfish boil seasoning, fresh turtle meat, fresh Louisiana crawfish tails, roux, jars of gumbo, étouffée, shrimp with their head still on and a fricking "king cake" oh yea I could go on and on and on but you get the picture or you just don't care because you stopped in for a loaf of French bread and a Yoo-hoo. I came here looking for something to throw on the grill and found it, the butcher cut me four one inch and a quarter thick ribeyes that any carnivore would crawl through three miles of cypress swamp just to light the grill their cooked on - no seriously these were some serious steaks. But wait one of the things I love about Rouses is that they use "locally sourced" everything when it's available and the quality meets their high standards. If some of this sounds familiar it should for some of you - it's exactly what was said when Market Basket was being built decades ago...

Food and Service was and is Excellent..!! We drove from Pearland Texas to Get Some of Their Boudin.read more

I grew up on Peggy's boudin on our frequent trips to Louisiana as a child. Now today, it is still…read moreone of my top two boudin's in La. The recipe has changed over the years, but now it's pretty close. The original was omg 5 stars all day.

I decided to go to Market Basket on 3rd Avenue in Lake Charles La. The storm beard the store up and…read morenow they are finally back open. Oh my, I wad pleasantly surprised. The store is beautiful the employees are pleasant and they also added a deli with plate lunches. The deli is huge. They have pre packaged boudin and all kinds of yumminess. They have fried chicken, fried fish which are absolutely delicious, along with fried liver, chilli, barbecue ribs, pasta and the list goes on and on. I tried the fried fish and it was absolutely delicious and the fillets were huge. If you live or visiting Lake Charles La you might want to try Market Basket Deli on 3rd Avenue

I shop here often but when Mr Bill Jones is on duty so are the employees otherwise not so much with…read moresome of the other managers....

My stop for a king cake when I'm in the Lake Charles area at the right time. Friendly folks at a…read moretraditional old-timey grocery store in south Louisiana!

Awesomeness customer service. Fresh fruit and vegetables. The meat department has great…read morespecials and their meat us always of fine quality. And the lunch menu is prepared fresh daily. And they have cold meals and rotisserie chicken and pork.

This store is awesome. It is always shiny and clean. The employees are very helpful and the…read moremanagement team all have hearts of gold. I cross the bridge just to come to this Walmart.

Manju, Hope, Wanda Joy, and the team are AWESOME. Everyone is friendly, knowledgeable, and funny. I…read moreLOVE this pharmacy and its wonderful team.

Yes, I drive across the bridge to go grocery shopping. It is worth it. The quality of produce and…read moremeat draws me in. I am one of those people who actually enjoy to grocery shop (usually) but I found that I left Krogers pissed off every time I went.... too much of a wait, cluttered isles, etc. I leave Albertson's happy. I started using their pharmacy, because of a special they were running that if you transfer your Rx, you get a gift card. My insurance did not cover prescriptions. The Albertson's pharmacist told me about their plan which was about $12 a year I think (for the whole family). My Rx at Kroger costed $35/mo. Now, at Albertson's, I pay $4/mo. I never have to wait either.

The store is very clean and has a great selection. In fact you can find just about anything there…read more However the employees are not friendly, the cashier threw my groceries across to the bag person and I bought glass dishes which the bag boy put all in one bag together. He did not wrap them so they wouldn't break.

I would shop here regularly if it weren't for the husband. He consistently overcharges and isn't…read moreparticularly friendly. I've purchased the same items multiple times, but whenever he rings me up, the price suddenly increases significantly. This seems to be why most products don't have price tags. While paying extra for convenience is understandable, in an era where online shopping is effortless, they might want to reconsider their approach and ease up on the markups. Clearly labeling prices and charging fairly, rather than based on what they think they can get away with, would be a smarter strategy. Most people are happy to support small businesses when the staff is friendly, helpful, and trustworthy. Building long-term loyalty with local customers is far more valuable than squeezing as much as possible out of them in a single visit. I've been coming to this store since childhood, but after too many suspiciously inconsistent pricing experiences, I've decided to stop. For anyone looking for alternatives, a large Asian market just opened in Lafayette and has been receiving rave reviews. At this point, I'd rather make the drive and stock up--it's more affordable and convenient, even factoring in the cost of gas.

This store carries stuff I can't find anywhere else in Lake Charles. Not super cheap but neither…read moreis shipping from overseas.