Definitely enjoy the professional customer service I received from the owner and the staff, they…read moreexplained things very well and made sure I understood and was satisfied, I would recommend them highly and give them a five star rating, try them, you won't regret it

Richard is amazing and genuine. He'll come to you to work on a policy. I never had an insurance…read moreagent where the agent actually took the time to meet me and know me...definately recommend Richard Kruger State Farm

Have my insurance through them. I learned a lot about my insurance and saved some money as well…read more Very good and knowledgeable team.

This agency call me and begged to give me a quote. I told the sales person, Daniel, what I had and…read morethe price I was paying. He sent me back a quote that did not match what I currently had with a different company. He called me back to ask what I thought and boast he got me lower than the current insurance policies I have today. 1. It was not the same policy, he raised my deductible to $1000 from $99 comp $249 collision. This can vary your policy cost greatly. The home owners was still $500-600/year higher. On the return call to check up, I told him that he did not beat where I was at on either and the variables we different and did not beat the current policies. He did not do what he said he would do. On that comment he just hung up, with no comment. I called back and asked if we got disconnected and he remark was quick, no I hung and you are a special person. Then hung up again. I would said this will be the service you get from this company/agency, not get you want you asked for and when you raised a question they hang up because all their customers are "special people". I would rate this at zero if I could

Catherine specializes in getting the coverage that fits your needs and your budget. It was a…read morepleasure doing business with her. She really knows her stuff.

Cathy is the most knowledgeable agent I have ever met. I have been in the insurance business for 24…read moreyears and no one compares to her!! Cathy always does what is best for the client no matter what. She is an insurance expert 100% and an impeccable human being. I highly recommend her and her staff!! They are the Best of the Best!!

The 2 branches that I frequent are always super friendly and helpful, unlike the huge national…read morebanks that I used to bank with. Staying in touch with your customer's needs and being genuine in the conversations and actions with customers makes a huge difference.

To the Executive and Administrative Staff of Southstar Bank,…read more On the evening of 6/21/24 which was on a Friday, at approximately 5:30 pm, my son Eric attempted to draft some financials using his debit card from his account at the Bremond Southstar account. This occurred in Cypress, Tx. for a deposit needed for his apartment. Eric was denied multiple times due to the larger amount needed. The bank-- having fraud protection for sizable amounts withdrawn without notification, locked him from his account. His attempts went well past the closing time of the bank and the apartment complex. For over an hour we were parked outside of the complex with a 24' horse trailer on the side of a busy road. Eric and my wife decided to resolve this crisis by reaching out to Deanna who works at the Southstar Bank in Bremond. Not only did she answer her personal cell phone well past her Friday closing time, (it was now 6:35 pm), but she responded to Eric's needs and facilitated the transfer with her capacity to override the amount allowed under normal circumstances, using the debit card. With her assistance, Eric was able to complete his lease paperwork and move into his apartment that evening. Now-- I bet some of you are thinking to yourselves this was great and you are glad to have someone like Deanna as part of your staff... Let me share this with you guys--what I feel you should be thinking: What Deanna did for Eric and us that evening was not just tremendous, it was exceptional!!! Deanna did not deny Eric's call after hours. Deanna did not tell Eric she wished she could have helped him earlier make these arrangements when the bank was open. What Deanna did was--make an unselfish sacrifice to someone who was desperate at a very unfortunate time. This is the reason I am taking time to recognize her. I have witnessed some pretty incredible deeds in my professional career. This gracious deed Deanna assisted my son with ranks in the top five of selfless acts I have witnessed in my life. Another testament to Deanna's integrity is this. Per the request of my son he asked his Mom to bake Deanna a cake for his appreciation. After delivery of the cake to the bank for Deanna, we discover another selfless act from her. She shared her cake with her co-workers. She could have taken it home. The cake was made for her... What more can I say regarding Deanna?? In closing I will say this... If your banking institutions at every location around the state of Texas have the "Deanna" we have in Bremond, Tx., customer satisfaction will be exceptional. If that "Deanna" does not exist everywhere, I suggest you find "Deanna" and incorporate her into the operation. These type of individuals elevate the standards of your institution because of their sacrifices. They are the "role models" of successful business. I congratulate you as a company having one person such as Deanna to conduct our business with as we do here in the Bremond Southstar Bank. Respectfully, Dennis W.

This is my bank. I've been a member for five years. I have no complaints and love the staff at the…read morebank. The drive through is right down the road and allows easy access. The gentleman over loans will help you in any way he can. The only thing I would like to see is a 24hr hotline for emergencies. Other then that I can honestly give them four stars easily.