Went into place a catering order today, and Megan was so helpful and kind! Got my food fresh and accurate and it's very clear that she cares about providing great customer service and it made for an amazing experience! So happy with my order, and I will be back again soon read more

I don't know why I should expect better for a sandwich. I got the toasted chicken bacon ranch sandwich. The bread itself toasted perfectly but what's inside was very disappointing. You'll see a little bit of bacon but the chicken basically nonexistent. All you will see it bunch of lettuce. What you get vs from the picture is a total lie. There's a few tables inside but most people just takes it to go. read more

Jimmy John's - Toasted chicken bacon ranch - Sandwiches Near Me - Helena, Montana

Ordered tuna salad with cheese. No lettuce or tomatoes. Got home unwrapped the sandwich and there was cheese and a small amount of tuna. Not bad for $7.95. LOL. read more

Jimmy John's - Tuna with cheese I ordered sandwich without lettuce or tomatoes. $7.95. Where's the tuna? - Sandwiches Near Me - Helena, Montana

Go here multiple times a week. The food and service are always consistently terrific.

Stopped by for a quick bite, but left with a bad taste in my mouth and not from the food. The staff were friendly and seemed to be doing their best, but the manager was shockingly rude to a customer for no apparent reason. The whole place went quiet and even the employees looked uncomfortable, like this wasn't the first time he'd acted that way. Won't be coming back as long as he's in charge. read more

Ass. If you want a glorified breadstick this is the place for you!! All the orders were wrong, had no provolone and who would choose cheddar over provolone. Had almost zero meat or anything, definitely go somewhere else!! Mega Ass. read more

Jimmy John's - Sadness - Sandwiches Near Me - Helena, Montana

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Sandwich is always wrong, after 5 wrong orders and rude employees just avoid this cesspool

Very disappointing. Just went in today, 04/02/2025 tried to order a sandwich. Waited for a bit, the manager was out front interviewing a potential new employee. He noticed me waiting, summoned someone to the register to take my order. She pointed up at the menu. I placed my order, a #9, no onion, no oil & vinegar, mayo only and extra hot peppers. I had to repeat the order, she then asked another employee to help her. After he did, she asked if I wanted the meat on the sandwich ? At this point I walked out. Very poor service. I would not recommend them. read more

ordered my usual lunch, a favorites combo, from drive thru. menu board said that it was $11.95. Got to the window and was charged $13.20. I asked the drive thru guy if the menu was incorrect. he said "no, its correct" as he handed my debit card, which he dropped onto the ground and my food and closed the window. dropping my card didn't bother me, but he would not explain to me why my lunch was $1.30 more than it should be. Didnt want to keep line backed up, so drove a couple blocks and looked at my receipt. he charged me for every item, not the combo price. i called the store and whomever i spoke to agreed but didnt even offer to fix it. BE SPECIFIC when you place your order. they really dont care if it is correct! read more

manager was disrespectful to the employees and my friend making him go to the back of the line

Slow service inside. Definitely favor helping drive thru customers first and $.75 for a water cup is dumb.

I have been a fan of Jimmy John's for years. Their sandwiches have gotten progressively worse and so has their customer service. I also came in today to redeem my free birthday sandwich and they wouldn't give it to me because I accidentally entered my birthday incorrectly in the app years ago. I showed them my ID to prove that my birthday is today, but instead they were rude to me and told me they can't do anything about that. I've worked in places that offer free birthday items and I couldn't imagine just refusing someone their free birthday item even after they showed me their ID. The guy at the register was very rude, I wish I would've gotten the other cashier because he seemed to be the only friendly one there. Very upsetting and extremely disappointing. Do better! read more

The person taking our order was super kind and pleasant and was helpful and understanding about my siblings food allergies and we got our food within minutes. Sandwiches were top knotch. read more

I went in to apply for a job in person today was even going to get food but the manager on duty was super disrespectful to me. Not sure if it was the color of my skin or what but he denied me a job application because of my religious tattoos. I've worked at plenty of Jimmy John's and never have had an issue with tattoos. read more

I have been going to Jimmy John's for over 23 years and this was the absolute worst experience I have ever had. I ordered a giant turkey slim add provolone. When I got home only half of it had cheese. So I called the store to complain and to order my husband and son another sandwich. She said she would add another giant turkey slim with cheese to the order and deliver it. About 15 minutes goes by and there is a knock at the door and there is only one sandwich in the bag. It's my turkey slim but only half of it and it has lettuce and tomato on it (I didn't find that out till the middle of Idaho because I was saving it for lunch the next day).So I called the store and she said they were waiting on a driver to come pick up the other sandwiches and deliver them. So I wait 20 minutes and call back, they are still waiting for the driver. So I waited another 20 minutes and they said the driver never showed up so they threw our food away. Thank God I'll NEVER be back in that area again. I think it's time for new employees. read more

I absolutely love their food. BUT the delivery is taking for ever. I've been sitting here waiting for an hour and a half. THIS IS ABSOLUTELY RIDICULOUS!!! Like are they okay?! Goddamn! read more

If I could put zero starts I would I ordered the Veto and id say about 70% of the fucking sandwich was onion, I asked for no lettuce and got lettuce the sandwich looked like shit and had quite a few hairs in it I don't recommend eating at this jimmy johns ever. read more

Jimmy John's - The most poorly put together sandwich I've had yet if you look close enough you can notice the hairs they through in for no extra charge. - Sandwiches Near Me - Helena, Montana

Forget fast delivery, 55 min for a delivery order and they didn't bring the full order. But did bring it back later,

So everyone in the lobby is waiting for food and people are going on break... Disappointed with the lack of service and quickness as it could've been done with trying to pick up speed. read more

I've never had a bad sandwich there. Everything seems fresh, the service is good for fast food and it's quick.

This sandwich chain lives up to the Freaky Fast hype! Jimmy Johns has a neat little atmosphere with plenty of fun signs, many of which offer surprisingly sapient advice. There are options for a variety of eaters, including the "unwich" which trades fresh baked French bread for a healthy lettuce wrap. read more

The bread was as hard as a brick it was crusty and musty the chips are ripoffs and don't taste good #subwayontop

Cons: Ridiculously small delivery area. Don't even bother. Pros: Fast, delicious, fresh food and if you order it as an Unwich, very healthy food. read more

I called them and attempted to place an order for delivery. I was informed by the unfriendly employee on the other end of the phone that they don't deliver beyond a 2 mile radius from their store. Are you kidding me? Why even offer delivery then? What's the point of offering delivery when the only people you'll deliver to are already within walking distance? The ridiculousness of this is compounded by the fact that my house is only 2.5 miles from their store. (It's a 5 minute drive, even during rush hour traffic.) I can only imagine how much business they're cheating themselves out of this way. And honestly, their sandwiches are nothing special. I had figured they might be able to make up for in convenience what they lack in quality, but apparently they offer neither convenience nor quality. Will not patronize again. read more

I like their sandwiches...If they could ever get one right! The order taker takes your order, meanwhile the sandwich maker has already started the sandwich. And usually gets it wrong. Example: I order a Veggie sandwich, no mayo, on wheat bread, with peppers, the sandwich maker had already started a veggie sandwich on french bread with mayo! The model at Subway, works much better, when you speak directly to the sandwich maker while the sandwich is being made. I have never had a decently, correct sandwich ever made from this store! Frustrating! The other problem, is the deafening hard rock music being played at this store. Yes, I like music. But it is literally like being at a rock concert. We can't eat our sandwich here, because it is too loud. read more

Very nice change from Subway!!! Wish they would ask if you want condiments....the sign at the end says Don't forget your pickle....you have to buy it.... read more

My friend works there. So I always try to give them a chance if I'm within range of their delivery (laughable at best). Used to get really good sandwiches. Lately they are just bland super bland very little meat. HEAPS ON TOP OF HEAPS of WET WET WET lettuce. I get my sandwich and it's soaked. On the rare occasion I don't get a wet sandwich and actually get to eat it. Like I said, so bland, no flavor at all, very little meat. Not worth the big money they charge you for a sandwich. Like I said, my friend works there. It's still less of a chore for me to drive to subway and get a sandwich made right. Even when I'm at the jimmyjohns store they can't get it made right. read more

Small delivery area, not good for large sandwich orders they don't deliver to all of Helena. Phil McGovern read more

The worst jimmy johns I have ever been too. I ordered a roast beef sandwich with no lettuce or tomato. And it came with it. I'm beyond disappointed with the service and quality of food. The lettuce tasted like dirt. Last time I will ever go to a jimmy Johns again. read more

A bit soendy but super fast service. Kid's favorite sammich place in town. Wish they put mayo on the Slims but they don't. Wide variety of choices. Chips are unique. Think they're kettle cooked. read more

I'll order Jimmy Johns every so often at work when I forget / don't have time to prep dinner. 9 times out of 10, they're on top of the ball, but one night they brought me an incorrectly prepared sandwich. Do I called them and they replaced it! Overall, foods not mind blowing-ly good, but it's a sandwich that's solid for what it is. read more

Once we walked into the door it took the staff a good 30 seconds to recognize our arrival. They looked overstaffed for the time of day, as it wasn't busy whatsoever. The staff were all standing around talking. Once we were recognized and our order was placed we received our subs and sat down on the cleanest table we could find, which had leftover crumbs on it. My sub didn't have enough meat. My wife's sub was flavorless. I'd recommend you lighten your staffing, it would allow for less conversation and in turn give better guest service. I think I'll stick with subway for now on. read more

They make a good sandwich. The most memorable part of eating at this Jimmy John's was that a priest was at the next table over.

I don't usually go to a restaurant that has just opened and allow them some time to work the glitches out first. However, I did go just on their third day of business and was very impressed. They made my sandwich and handed it to me in the same time it took to pay. The sandwich had tasty ingredients and the french bread was outstanding. I've already been back. read more

Freaky Fast Delivery... if you are in a 10 Block radius... Absolutely will not deliver more than 10 blocks away in any direction. I asked them to deliver 2.2 miles and still within the 59601 Zip code, and not only was it not offered for an up charge or a minimum order, but flat out NO. I could understand if it was during the lunch rush, that they wouldn't be able to make exceptions, but this was at 3pm. Serious? Well congratulations, you lost me and my family as customer's for life. read more

I avoided this place for a while because I thought it was going to be the same, run-of-the-mill sub shop as any other one. I finally caved when I got a recommendation from a friend. I am so bummed it took me so long to go! This place is awesome, from when you first walk in to when you finish your sub! The music playing is simply great! I love that you are greeted with a smile the moment you walk through the door and it's even better that my sub is ready before I've even finished paying! The bread is awesome and it's not like you have "good days" and "bad days". It's ALWAYS awesome! the ingredients taste fresh. I also just LOVE LOVE LOVE their ice machine. Seriously, the ice makes the soda folks! It's fun to sit in the restaurant and look at the signs they have hanging while listening to music that I grew up listening to. Just a great experience all around! read more

I'm from Indianapolis, so when I saw the Jimmy John's sign I was so happy! I have loved every jimmy john's I've been to and the new Helena location is no exception. I'm a little sad that they no longer have bean sprouts, but the sandwiches are delicious. I love the classic french bread and my husband gets his sandwich on the 7 grain wheat. The only problem that I have with this jimmy johns location is that they close at 9pm. I loved that the locations that I used to go to when I lived in other cities were open very late. (I marked that they cater because they do make large sandwich trays for parties and meetings as well as boxed lunches for large groups that they will deliver) read more

I just love love their speedy service and low price! When I called to get lunch delivered to work they knew who we were! Amazing!!! Always friendly, speedy, and clean! The best part is its fresh and cold! read more

Lightning fast service. Good food at a reasonable price. I have had 5 positive experiences there. The only strange thing is that right when they opened up they had ingredients on the menu they never intended of offering. Bizarre read more

Such a great alternative instead of sucking down fast food or even Subway. (I loathe Subway). Right amount of meat. I don't need to ingest an entire cow or pig or end up throwing out stuff I couldn't eat, wasting my money. Great music, atmosphere, workers and best part: food. read more