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    Jim's Choice Wholesale Meats

    5.0 (1 review)
    InexpensiveMeat Shops

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    10 years ago

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    Gonzalez Meat Markets

    Gonzalez Meat Markets

    4.1
    (29 reviews)
    1.8 mi

    Dear Gonzalez Meat Market Management,…read more I am writing to formally bring to your attention a concerning experience I had at your Lancaster, California location. My intent is to make you aware of several issues related to both food safety practices and customer service, as these are matters that directly impact public health and customer trust. First, I observed what appeared to be serious health code violations. During my visit, a staff member handled raw meat and then proceeded to touch other surfaces without properly washing or sanitizing their hands. Specifically: - Raw meat was transported from a neighboring location and handled in a way that created a risk of cross-contamination. - The individual handling the raw meat also handled the exterior of the bag, which can transfer bacteria. - Afterward, the same staff member touched cash from the register, soda cans, and prepared food items without changing gloves or washing hands. This sequence of actions raises concerns about cross-contamination and food safety, especially since customers directly consume these items. Secondly, I would like to address the customer service experience. At the time of my visit, there appeared to be insufficient staffing, with only one chef and one cashier managing a high volume of customers. As a result: - There were approximately 20 customers waiting, and service was significantly delayed (around 20 minutes or more). - Several customers ahead of me were still waiting when a customer who ordered after me received her food first, despite placing a larger order. - My order was simple (four carne asada tacos and Mexican rice), yet it took longer than expected without clear communication. Additionally, I was informed that the grill was down, which contributed to the delay. While I understand that unexpected issues can occur, this was not communicated proactively, and there was no effort made to accommodate or compensate for the inconvenience. I had requested grilled onions and grilled jalapeños, and given the delay and circumstances, it would have been a considerate gesture to provide these at no additional cost. Instead, I was charged and met with an unprofessional attitude when I raised concerns. Overall, the combination of potential health code violations and poor customer service created an experience that was both disappointing and concerning. I hope you take this feedback seriously and implement corrective measures to ensure proper food handling procedures and improved customer service moving forward. This place has strong potential, but a few operational improvements would really elevate the customer experience. During busy hours, more staffing and a clearer order system would help reduce long waits and ensure customers are served in the correct order. I'd also recommend reinforcing basic food safety practices like preventing cross-contamination between raw meat handling, cash handling, and food prep, as well as keeping the grill consistently running during service hours to avoid delays. Lastly, when delays happen, small gestures like complimentary items or waiving small add-ons can go a long way in maintaining customer satisfaction and loyalty. Sincerely, B. Orona Blackshire

    Awesome service !!l they have the best meat in the whole Antelope valley . Juliana was the bestread more

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    Best Of Europe

    Best Of Europe

    4.2
    (417 reviews)
    5.8 mi
    $$

    Was looking for British sausages to celebrate my father that just passed. Took a gamble and checked…read morethem out and they had them! We also ordered a couple of sandwiches while we were there and the customer service is INCREDIBLE. We will definitely be going back there again in the future. Thank you!

    I was in the area and looking for a sandwich place to eat, looked on Yelp and Best Of Europe came…read moreup. The sandwiches looked good so I thought I'd give it a try. It's a little shop located in a strip mall with some tables and chairs inside and limited seating outside. Walked in and it seemed pretty quiet with just one other customer waiting for their orders. Customer service was just OK. Looked over their menu and decided to go with the turkey sandwich. Step one is picking your bread. They offer a variety of eight breads to choose from I went with whole wheat bread. Step two is picking your cheese and they have a variety of 16 cheeses to pick from I chose pepper jack. Step three is the condiments. I went with all and if there's anything you don't want, you can subtract it. The turkey sandwich I ordered was OK. They were very generous with the turkey. It came with all the vegetables and fixings, but I couldn't figure out what was giving it a salty taste. Should've went with a different selection of bread as the wheat bread was very, very dry and crumbly. Paired my turkey sandwich with jalapeño chips and a Coke.

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    Jim's Choice Wholesale Meats - meats - Updated June 2026

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