I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

What a fantastic business! The owner Jim is honest to a fault. The work that Showtyme Collision…read moredoes is great. Very helpful and truly takes care of his customers!

Had a broken door handle and dents in the door. Travis rigged a solution for the handle until it…read morearrived and was painted. Then installed it, bumped out what dents they could and saved me thousand$ on my truck. Great customer service, and Jenna is easy to work with. Gonna miss Hoyt, though ;-)

Fast, and extremely friendly. They've taken the insurance companies I've carried from my company…read morevehicles, and personal ones.

We were on our way up to Mackinac Island last week and our car broke down. We were able to make it…read moreto Howard's shop, and he stayed up all night working on fixing our problem. We had already paid for a hotel in Mackinaw City, so we didn't want to book another hotel room in Kalkaska. We ended up staying in the shop all night while he tried to figre out the problem. Although he wasn't able to fix the issue (it was an electrical issue due to the remote starter) he worked all night long to fix it, and did everything he could to make sure that we wer taken care of. This was the best service we have ever had!

Blew out a boat trailer tire with the boat on at 1:50 PM. Called Ken's for help a driver was on…read moresite within 15 minutes. Changed the tire and I was back on the road at 2:25, total time from blow out to back on the road 35 minutes, cost $90. Driver was fast and friendly, tell all of your friends to use Ken's for anything car related, outstanding!!! If I could give 6 starts I would.

They did a great job and the price was fair better than the dealer. We would definitely use again…read moreand recommend highly.

I had my tailgate jam and not open. I took it apart and was able to open it but it did not fix it…read more My auto mechanic told me to take it to a collision shop. So I called Alpine collision and explained what was going on. They told me to bring it in so they could look at it and give me a better idea of what was going on and if it needed to be repaired or not. I took it in, they looked at it, and they fixed it on the spot! I was floored! I was so happy! They were so nice and explained everything! Top notch place! I definitely recommend them!

Tim was the most helpful auto mechanic I have ever encountered. I was in a car accident, near…read moreGaylord Michigan, and he took care of all the paper work, logistics and communication with my insurance company. he actually got my car fixed the same day the parts arrived, because he knew I was paying for a rental car out of pocket. He was very professional, and took great care of my car. I would recommend to anyone.