Five days before I was set to move to California I hit a deer in my brand new (old) envoy. The car…read morewas just totally mangled and honestly, I wasn't sure if it was even worth fixing as I only had PLPD insurance. AAA had my car towed over to Totten's late that night and I was told to contact them in the morning when the business was open. After speaking with aaa and learning they do absolutely nothing for plpd coverage, I headed to Totten's to find out the damage. Andy was the guy who greeted me and I believe also worked on my car. He was super friendly and clearly knowledgeable about the car and explained everything to me in a way I could understand (I'm mechanically impaired). He told me that I had a nice car and it wasn't a total loss and was worth fixing. The initial quote he gave me was much more than I could afford but as soon as I told him I'd be paying out of pocket with no help from my insurance company he rewrote the estimate and gave me two options - bare minimum but driveable or pre-deer condition (roughly $4,000 and $3,500 respectively) and Given I was working with a budget, as I was planning a huge cross country move, I told him to just make it driveable. To my surprise said he could have it all ready for me by my departure date but I told him I would not be able to pay for it for a month when I got a settlement I'd been expecting. He told me it was no problem and he wouldn't charge me storage, to keep in touch and let me know when I was able to pay. I flew out to California and after three loooong months and checking in once a month or so to let them know I was still fully intending to pay for my car, I finally got my settlement and called them up to pay over the phone. The lady told me it came to a grand total of $3,050. $500 less than the original quote!!!! Yay. I picked it up about two weeks later when I flew home. The car looked almost exactly the way it did before the deer(which was no small feat), it was clean and shiny and just far exceeded my expectations. I was expecting much less considering I'd opted out of the extra body work and aesthetic stuff but I'm pretty sure that he did a lot of extra stuff for me just as a favor since I had to pay so much out of pocket. I appreciated everything they did sooo much so thank you again for everything and I had no problems whatsoever driving to California. I made it and the car runs great! Highly recommend this body shop to anyome

Took forever!!! Visiting from out of town, this took a really long time and had very little of any…read morecommunication from them! Would NOT recommend!

I would recommend Gaylord collision for any body work. 100% great work by their professional…read moreworkers. My truck looks better and the quality is great. The office staff are ready to help and assist in any questions I have. Thank you, Sincerely Brooke M. Paulino

BEWARE!!!! Make sure you look over your vehicle when they return it because they will break your…read morestuff and lie to you and say it wasn't them and there not doing nothing about it with a stupid smirk on there face and walk away. I didn't even wanna put 2 star but unfortunately you have to.

great service. knowledgable staff. if you like your car and don't want it to rust out in the…read morenorthern michigan winters, take it here. Having my 4th car done now. Paul Mercier

From the owner: Get premium rust proofing and undercoating for cars, trucks, and electric vehicles at our center in…read moreGaylord, MI. Our petroleum-based rust inhibitors contain no solvents and are environmentally safe, non-toxic, non-flammable, and non-corrosive. Krown can be applied in any weather while effectively protecting metal and electrical components from rust. An annual visit ensures your vehicle looks better, lasts longer, maintains a higher resale value, and is safer to drive. This location offers Krown Salt Eliminator for total salt removal--ask about this powerful solution for stubborn salt buildup. Choose North America's leading rust-proofing service for the best protection and warranty in the industry. All technicians are certified.

If anyone on here is looking for a mechanic in the Gaylord area DO NOT go to Eric's Eric's Auto And…read moreRestoration!! I took my jeep to be fixed here. There was a slight miss in the engine. On February 16th I paid him all the money for the parts and Eric said he had set the weekend aside to get it done. Three weeks later they asked for the remaining balance ( for the labor) because they couldn't afford the light bill and if we want the jeep done he needed the money. Being this was a friend of the family we did it.( my bad) Once again he said he set time aside to get it done in the following few days. March April May June rolls around still not fixed. On the 6th I drive over because it was supposed to be done the day before. And this is what I got A Motor in 500 pieces and a jeep on a wrecker! BEWARE!!!! Liars and thieves!

I highly recommend Eric's Auto And Restoration. I appreciate knowing that I'm leaving my vehicle in…read morehighly the hands of highly qualified and professional mechanics. I've never had a bad experience and I would highly recommend them to anyone.

Wow! Best oil change experience I've ever had. Steve and…read morehis crew were very welcoming, and went over everything! Cleaned my headlights, filled my washer fluid, checked all my lights, along with an oil change. I would highly recommend visiting this place for your next oil change!

Very impressive company. Jeff did a wonderful job getting our "broken" vehicle home. If you need a…read morevehicle towed they are the best!!

I hit a beaver on my way to work one morning. It was a light hit - just the front bumper, grill, an…read moreair exchanger, radiator, and a few plastic pieces that help direct air was all that was damaged. No metal pieces were bent, no frame damage, and even the A/C condenser survived with no damage. My normal repair shop was backed up with customers and didn't have room for me to have my car towed there, so I chose to have my car towed to Serra (then Bill Marsh) Body & Paint solely on their reputation, and they were one of the body shops that my insurance recommended. When I called them, they also had room and could accept my car right away. My insurance adjuster initially totaled my car, as it has over 200K miles and wrongfully thought that I would just want a check for the downpayment on a new car. Long story short, after I found out that AAA's initial damage estimate was less than half of the value of the car, they reworked the claim so the car would be repaired instead of being totaled. In the meantime, Serra (then Bill Marsh) Body and Paint was less than helpful. I received a FEW calls wanting to know when I was going to clean out my car so that it could be scrapped! It took over a weeks worth of calls and emails between me, them, and my AAA agent for them to finally get on the same page and tear the car down to get a proper estimate for repair. By this time, Bill Marsh Paint & Body was days before Serra was taking over, and they just wanted my car "off their books" according to Ron. I received yet another phone call from Ron stating that my car was totaled, and they needed me to clean it out so that it could be scrapped. I didn't even know they had looked at my car yet! They never went over the estimate with me, and when I arrived in person - once again they never discussed the estimate, they just stressed how much my car needed to be "off their books"! The person behind the desk finally printed up their estimate (over $11,000) which was nearly 3X the amount that AAA estimated, which was basically a "go away" estimate as they just needed my car "off the books" according to Ron. Mind you, this was after my car had been up there a month at this point, and a full TWO WEEKS after AAA agreed to have them repair the car instead of totaling it out. Do yourself a favor, and DO NOT waste your time bringing your car here for repair! If anyone from Serra corporate reads this, the BEST thing you can do to bring this body shop back to the reputation that it once had, is to eliminate the current employees that are dragging down that once good reputation. Personally, I wouldn't consider Serra Body & Paint a viable repair option until Ron, Bruce, and Jeff have been replaced with people who remember that the customer walking through the door is who keeps the lights on and the bills paid. As long as those three are still working there, I'd go somewhere where you'll be treated with respect, and valued as a customer. I'd HIGHLY recommend Fox Motors Collision Center, and Gerber Collision & Glass. I've had NOTHING but great experiences with both shops. We were ALWAYS treated with respect, (unlike Serra Paint & Body who treated us like second rate citizens), and their work was second to none.

i had work done on my 2018 gmc sierra everyone in the front office was very helpfull and the body…read morework and detail was like i picked it up at the dealer ship

Morgan from Dent Works did an amazing job on my 2018 Mazda CX5 which was fairly damaged during the…read morerecent Northern Michigan Ice Storm or 2025. Had dings on the doors, roof and hood which were all removed perfectly. Even my body shop and the insurance adjuster were very impressed with his work. Would highly recommend them to anyone... even if you have a small job (door ding from a parking lot) give him a try... you will not be disappointed.

My Acadia got 3 dents from a garbage bin - not too bad but very noticable. Reviews for Collins…read moreDent Werks said the guy could work magic so I booked an appointment and hoped he could magically undo my dents. I was not disappointed. Actually, I'm 100% pleased with the results. In less than an hour and without sanding, filling or painting, my car is back to perfect. Even knowing where the damage was, I'm not sure I can find the spot now. Morgan is so skilled and confident in his work that he has a comfy seat in his work area so customers can watch the repair being done. He even encouraged me to come up beside him to better see the light pattern as he worked the dent out and explained the process. A very nice guy that I would highly recommend.