They got me in before I had to leave town and were upfront and honest. Will be coming back when I…read moreneed work done again in the future

Awesome place! Great people. I was stuck in Traverse City with a broken alternator. These guys…read morefit me into their busy schedule and had the car back to me in a couple hours. Very reasonable price and the car works like a charm!

Great service, excellent value. Work done on my truck during the busiest part of the summer and…read morethey got me in right away, and worked well with the after market warrant company to get nearly everything covered.

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

Larry, Jane and Angela really understand great customer service! They handled what was otherwise a…read morebad situation for me with such professionalism, compassion and urgency; they are just good people! They were able to fix my car perfectly and very quickly so I didn't have to spend the weekend without a vehicle! I recommend them for anyone looking for an honest and friendly shop that does outstanding work!

Very willing to work with me. Amazing team. He's going to fix my rust this winter. He's a very good…read moreperson and great value

Everything that needed to be done was done with no expensive surprises!…read more I now have an exhaust that does exactly what an exhaust should do... completely remove the engine waste, and not leak in the process! I also had installed a tow bar on our car that used to rattle when the old exhaust would move under pressure over time... and that noise no longer exists!!! My case may have been custom, and I am a hard man to please, but the work was done professionally for the cost of just one (and there are many) of the parts that would be needed from our car parts catalog! Every case is different but Cliff's worked for us, I'm almost positive they will for you too!

Starter replacement service was exceptionally expensive, with a key request ignored and extra…read morecharges applied which were excessive. Having my car towed to Cliff's, I had left a note for the service team to use a manufactured starter to save money as I'm selling the car. I was first charged $150 to analyze the problem (as the car was dead), then upon my getting a new replacement battery to use, was charged another $150 to remove the old battery and install the new one..wow! (This is a free service at many car parts stores and usually takes less than ten minutes.) then instead of replacing the starter with a remanufactured unit as requested (cost $227 to $284), an expensive New starter was installed at a cost of $575 for the part and $375 for labor. This brought the bill for what should have been a $700 fix into a whopping $1200+ expense with no discount offered by the owner went questioned about it. He referred to a remanufactured (and guaranteed) replacement unit as poorly made...I'm not that stupid to believe it. Should you decide to gave any work done at Cliff's, get an estimate first. I will not be going back.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.

Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

This place does not operate in good faith. I want to start off with I did try to handle this…read moreprivately with them. I went in to speak my concern with brake work that had been done and what I was charged for. They took pictures and stated that I would hear from someone on Monday (this was early Friday). I took my 3500 truck in to have a vibration looked at. Told them to inspect the suspension and brakes. They called and told me the front rotors were warped and the rears were glazed. They recommended to replace front and rear pads/rotors. I asked if the calipers were fine, Alexis stated they were fine. This is the first time I spoke with her, I started with Philip the manager. I agreed to have them do the front and rear pads/rotors. First thing the next morning I get another call from Alexis stating that all 4 calipers need to be replaced. I asked what changed since the inspection the previous day where I was told they were fine. She stated that they were all seized. They stated an additional almost $1800 for the calipers only. I declined and stated to just put it back together and I will pick it up early afternoon. Shortly after hanging up I received another call back from Alexis. She stated she was still going to have to charge me for the front and rear pads/rotors since I authorized this the previous day and that the work had already been performed. I acknowledged and was ok with this since I did approve the work. I arrived at the shop at 1:05, early afternoon like I stated. My truck is on the lift with rear and front tires off. I go in to ask for my truck, she stated that I said early afternoon for pick up. 1:05 is early afternoon to me. I asked why there is still old rotors on the back when I was told on the phone that the front and rear pad/rotors were already replaced. Alexis told me that they took the new stuff back off and put the old back on. I inquired about the logic behind this. The manager, Philip stepped over. I said to put it back together and I will pay for the work that had been done. I ended up paying for front pads/rotors. She stated they were having a hard time getting the calipers back on the front since there is new pads. I went to Art's auto and picked up all four calipers to change them out the next morning. When I took the front calipers off, I was shocked to see the lack of work performed. On the invoice I was charged 269.98 for pads/rotors which "includes cleaning and lubrication of brake components." They put brand new pads on, did not replace the shims with the new ones, nor did they clean or lubricant the old existing. They did not clean the slide pins at all. I went in and spoke to Alexis about this. Philip was off that day. I brought the old calipers in to show this lack of work that I was charged for. When I came in, I was polite, asked to speak about my bill and a concern I have to work that was done. I asked to speak in private so the waiting room people would not hear about the kind of work that was done. I was told that I would hear back from either Philip or his boss Dan. I did not hear back from either about my concerns of doing honest, good faith work. I 100% will not trust this place to do work again, nor would I recommend anyone else use them unless it's just putting tires on. I attempted to allow them to make it right and hear my concerns, which they chose not to do either. Disappointed to say the least. I wish this would let me post the pictures of how nasty the shims and slide pins were.

You would think after spending over $1400.00 for a break job the fluid would be a concern, but…read moreafter a phone call I was told to bring it in so they could finish filling the reservoir! Also, the oil change service on Garfield, totally different and not for the better. The check off list that Marsh used was appreciated by me, attention to detail! Never again! Maybe it's just me, but locally owned business that have operated forever and then sell to out of state or big business just seem to go to hell, but what do I know after doing business with them for 50 plus years!

Traverse Body and Paint Center was a delight to work with from start to finish. Jim and Mike were…read morevery personable and reassuring that we would be taken care of. The turn around time from when first inspected to completed car was surprisingly quick. The team that supports this company were very professional. Amazing work on vehicle and yes, does look brand new. No question to where to take our vehicles. Thank You!

GREAT job!!! I got estimates from 4 places and 3 wanted my car for 10+ days and were more money…read more Traverse Body and Paint quoted the best price and ended up even less plus they got it done in 3 days. They washed my car and cleaned the interior too. Very polite and answered all my questions including some advice about insurance. Hope I don't need to but I will use them again if needed and will recommend them to anyone else who does. THANX sooo much from my Prius and me. Keeta