Our truck broke down on I 65 , while pulling our fifth wheel, and after several calls, we were referred to Jim's garage. From the moment they picked up the phone we felt as though things would work out! They ordered parts, towed us to the garage, and recommended nearby places to eat! Our truck was fixed the next day and we were on the road again! We appreciated their professionalism, kindness, quality of service, and understanding during a very difficult situation for us. We highly recommend Jim's garage and Towing. read more

I would give 0 stars to this company if it were possible for the poor service and disrespect the elderly manager gave my son who's a USA veteran. Manager did Not informed us that we had to pay in cash and yelled close to my son and I faces for the miscommunication that only He provided since it shows clearly on website that the company accepts visa and Mastercard. I didn't appreciate his rude approach nor the bad smell of cigarettes he carried. Its unfortunate that I had to experience this bad situation on my first visit to Lafayette read more

Can you possibly imagine what these guys and gals go through when an angry customer gets car towed in due to their fault and their fault only, yet you are the punching bag. These mfers got the patience of job. Very professional and kind employees. So treat them as so! read more

Jim's Garage - I sure wish I could get my hands on my old car. - Towing Near Me - Lafayette, Indiana

Racist as hell, rude as hell & I wouldn't wish on anyone to be towed in this town! They meet you with aggression just because you ask questions & it's really unprofessional. They do anything to get your money. Dont go here. Everything here can improve. Zero value . read more

Our car broke down on the busiest street in Lafayette, Jim's garage was our saving grace. They pulled strings that no other business would. so helpful!!! The situation was very stressful and dangerous, they handled it with ease and made our needs a priority. read more

The starter went out on my beloved van. Consequently, it had to be towed. As expected, I was seriously dreading what I thought would be time consuming (probably with disadvantageous employees), expensive, and perhaps a vulnerable trip for the van. I maintained a constant murmur of disgust all the morning of. Well, to my delight, it took all of 15 minutes, with friendly and accommodating folks, around a third of what I expected to pay, and my van was safe and sound. I sang with glee all day! Thanks *Jim's Garage* -A Happy *Van* Camper read more

Jim's once refused to release my car, stating that I had a bad attitude. Police had to get involved in order to keep them from stealing my vehicle. It's impressive that they don't have a masse amount of lawsuits considering their clearly illegal practices. Don't have your car towed here. Choose any other towing company in town. read more

Our car wouldn't start after driving 2 hours to West Lafayette. Called Jim's garage. They came out right away. Robert was a real nice man and took great care to loading and unloading our car on the flatbed. Rate was reasonable as well. Thank you. Made this frustrating situation tolerable. read more

Oh where to begin. Called for a tow at 1:30pm. Was told would be about an hour which seemed normal and acceptable. At 3:00pm I called and was told there were several police calls they had to take care of and they would be here asap which also seemed acceptable. At 4:00pm I was told driver was dropping at a local dealership and heading my way should be about 15 minutes. At 4:30pm I was told he was 2-3 minutes away. At 5:15pm I called once again. Dispatch didn't understand why he wasn't here yet. Radios the driver and he said he was 10 minutes away. At 5:30pm I called and cancelled the tow. 4 hours later nothing. If they cannot provide service to the public then they shouldn't offer. read more

My car was totaled on N. Creasy Lane (no injuries) at 5:20 PM on 4/13/2023, and two tow trucks driven by Nate and Carter arrived within 15 minutes after police assistance. Nate handled my car and gladly took me with him to Chevrolet Collision. He really knows how to handle a cab and trailer. I was still shaken over the wreck, and he took the time to talk to me to calm me down and make certain I was okay. We gabbed about other stuff, too. He was very kind, helpful, and professional, and truly interested in helping me. Thank you, Nate and Jim's Garage, for taking care of me, even at a personal level. read more

Thank you cliff and wife for going above and beyond to assist with questions after losing a loved one in an accident. Thank you for answering questions, being kind and compassionate, and understanding. Thank you for going above and beyond for those of us left behind. Today you Cliff helped more than any service, report or anything ever could. Thank you guys from the bottom of my heart read more

I've had several experiences with Jim's Garage and I couldn't be more pleased. Profession, courteous and kind. I'm grateful to know that with a simple call, most any situation can be taken care of so well. Great job Jim's Garage, as always. read more

Jim's garage is a very unprofessional business. the general manager, Cliff Buman, in particular, was very difficult to deal with. I would highly recommend to anyone to use ANY other towing company in the area. read more

Pierre at Jim's garage was at my daughters vehicle within seven minutes (literally). He immediately went to work to freeing our dog from the locked car(Hershey; the dog accidentally jumped on the window seal & hit the lock button with his paw & locked the keys in car). Pierre got it open in a matter of moments and was extremely professional and courteous. During this stay at home ban (covid19) We didn't know what we were going to do. Don't bother calling a dealership to get a key fob Jim's garage is cheaper and way quicker than dealership quoted me. Did I mention it was FREE bc any kids or pets locked in a vehicle is considered an emergency. Make sure you tip Our essential workers for great and all outstanding service during this trying Time. read more

Jim's Garage - My Dog, Hershey - Towing Near Me - Lafayette, Indiana

Had one of there drivers drive up into our yard to retrieve a vehicle instead of using the business's parking lot. My father was attempting to mow the yard(and he was parked in it). My father passed him with the lawn mower and he claims some rocks hit him. Then proceeds to come into our yard trying to start a fight with my 65 year old father. Goes on to say he's a public service worker as if he's more important than the rest of us or something. We diasculate the situation and walk away. But I stayed on my back porch to ensure he wasn't planning on driving though the yard(that's where my truck was parked) as he drives down our alley he proceeds to start yelling profanitys as he drives away. Then he attempts once again to park the tow truck and walk up into the yard looking for a fight!! Definitely wouldn't recommend jims... seems they only hire unprofessionals. I'd go with Joey's or JT's read more

My car got towed this morning for having expired plates. It will be around $200 to register the plates and $200 for the one day its been at this garage. It is $40 every additional day it remains at this garage. I contacted them and asked if i could work out a payment plan because I am a college student. Before I could even finish speaking the employee said No very aggressively. Only leaving a bad review because in a college town this ruined and made my day 100x worse. Also they only take cash. read more

I got out my truck without grabbing my key fob, and then my dog jumped on the door & locked the car from the inside. I was completely locked out of my truck! I called a Jeep dealership and they gave no solution. I then called the Non-Emergency 911 hotline and they gave me the number to Jim's Garage. I called and in under 10 minutes I had a service man at my car working on the door. Pierre (the service man) was quick, professional and understood that this was an emergency because my little doggy was locked inside! Apparently, at Jim's Garage dogs and children classify as an emergency (because they are!) and when it's an emergency the lock-out service was FREE! Thank you sooooo much Pierre and Jim's Garage, I don't know what I would of done with out you! I pray I don't get locked out again, but if I do, I know who to call!! read more

Terrible customer service. When I called, the lady was laughing when she answered the phone and then she was extremely rude. We found another company. read more

This company sucks. I've called them on two occasions needing service and both times was told someone was on there way only to have to call them back and ask if they were coming after 2 hours . When I called back was told again that he had to send his driver to another accident . Well that could be understandable if the guy answering the phone who is the owner coukd of just called to tell me that . This man was rude , disrespectful and unprofessional. I wish I would of looked up review s before calling and would of saved myself hours . Stay clear from this towing service . I actually called my insurance company after this jackass hung up the phone. The representative from my insurance carrier told me she has also heard similar complaints and new this company's name immediately after I requested not to have his service help me as I had to leave my car . Jim Garage owner answering calls 5/19 you suck . I guess I have to leave a star to post this, but there not even worthy of one star . read more

My insurance company sent Pierre from Jim's Garage to tow my car. He showed up in less than 20 minutes on an early Sunday morning. He had to set my car's front wheels up since it's an all-wheel drive. He had it ready to go in minutes. He gave me a ride to my mechanic. I am impressed and will be using them again! read more

Careful of the drivers. They charge you for gas when it's supposed to be a free 5$ fill up through your insurance. They charged me 15$ and I saw the driver pocket money into his wallet! It was 5° so my battery died because I was trying to stay warm. The guy almost left me there! Said "insurance doesn't cover that" read more

The car was towed to the garage after an accident: Towing charge: $85 Mileage =10 miles : $30 labor: $30 Dollies and storage: $30 Winch: $75 Grand Total was $290 If only my encounter with them would have been for something other than an accident I would have went elsewhere. read more

I manage to get my car towed here about once a year. Always friendly and helpful. Wish they had a punch card for frequent visitors. Other than that, couldn't be any better. read more

This is the worst tow truck company I have ever interacted with. They were in charge of towing my boyfriends car. The first day they were supposed to pick it up was during snowpacolypse so I can understand why it took them 6-7 hours to get there. Then they towed it to the wrong place even though He had confirmed the correct address with them multiple times. After the mechanics took a look it needed to be towed to a new location for some specialty work. He confirmed a day and time with them to meet them. (He needed to meet them to follow them to the new mechanic). They then promptly did not show up at the date and time confirmed. When my boyfriend called they responded with "oh ummm.. I can have somewhere there shortly." My boyfriend waited for almost two hours and no one ever showed up. Do yourself a favor and pick a different company. read more

Used a tow service 3 times in three years in Lafayette. First two times were with a different tow service who offered a better time estimate, as well as a much better price. Today My wife lost control and her vehicle became stuck in some mud. I didn't need a tow but i did need someone with a chain or strap to pull me out . I was told one hour, to one and a half hours. which there was light snow and slippery conditions so i know they were busy. they arrived over four hours later. and again they didn't tow me they pulled my car out with a chain about five feet tops and was on their way within 15 min with 85 dollars. The other company was dead on, times wise. and 45 dollars for a tow. read more

Jims is an excellent towing and roadside service company. I have dealt with them several times and every experience has been good. Their drivers are super nice and are great with customer service. They are real saviors when you are stranded on the road. read more

The office staff was rude, vulgar & denied me the right to a copy of my paperwork with my personal information on it & signature! The only info of theirs on the document was their name, address, phone & fax number! They hadn't even signed it yet! I'm a person that likes to keep hard copies of documents in case they get lost on the Internet or don't get sent at all! They refused to let me back to MY vehicle that is fully paid for & MY legal property! Let alone my possessions, license plate & registration..... ALL of which I've paid for! That's legally considered theft or stealing! My biggest complaint was the bleached blond woman in the office who decided I was being uncooperative & told me that our discussion was over & to leave their property or they'd call the cops! Mind you they had possession of my property on their locked lot! When I wouldn't back down & told her to call the police cause I wanted to report them stealing my property she became hostile & called for some big burly guy to help escort me off the premises! Stating they have the right to deny service to anyone that they feel is a threat! I had my 12 yr old son with me & I'm 5'2" tall weighing 125lbs! She out weighed me by at least 50+ pounds & had a few inches on me at that! This is NOT how you treat customers or people in general! I will say the big burly guy was polite but I'm sure he's probably sick of her immature, unprofessional ways of running a business! I don't know how they are even still in business with this crude & vulgar service & stealing of people's belongings! Don't EVER call on Jim's garage for ANYTHING! You will just be verbally abused & stolen from! I've never in my life been treated so poorly just for asking for a copy of a document I needed for insurance purposes! I feel they are identity thieves & don't want the customers to know that they are stealing their information & identities! What other reason could there possibly be to deny me a document with only my personal information & signature on it! They never did sign it on the witness line stating they'd attested that the information & signature indeed belonged to me! I advise everyone to take their business to a more reputable & legitimate establishment that's upfront & considerate of those trying to protect their own best interests in not getting scammed or identity stolen! Not to mention she scared my 12 yr old son & he was afraid to even be there at all now! Hope this saves some other consumers from the incompetent unprofessional service that is Jim's garage! Best of luck to those that get stuck dealing with this establishment! Cause you are going to need it! read more

Guy that drives the truck doesn't know how to drive. They should take his license. Don't let them tow your car! Call anyone else!! Better off buying a tow rope and get pulled by your cousin. You would be much safer!! read more

This isn't so much about the service provided by the garage as it is about how their tow trucks drive. Reckless and swerving, not using a signal, tailgating on the highway going 80 mph. If this guy was towing my car, he'd do more damage than good. These guys need to check their safe driving manual. read more

These people do not know the concept of good business. As I read the reviews about how poor they are, this is right in line with those. I do not recommend using them read more

When I called about locking my keys in the car the dispatcher hung up on me.$74 to unlock the car.$39 plus $3 a mile. Rude driver,rude office help.Avoid using this Local company unless no one else will answer your call.read the other reviews,no chance of getting any good business awards.The driver told me that he didn't make the prices and said his GPS said exactly 13 miles from the shop.I didn't ask for a tow truck to bring the 2 lb device use to unlock the door.A local business that takes advantage. read more

I was traveling from Chicago to Louisville when I caught a flat tire in Lafayette. Had to go through my car insurance and wait for a tow truck. All I will say is that John O. not only had me laughing and was so light hearted, but he also persuaded a local tire shop to stay open LATE to fix my flat!!!! I was nearly crying angry tears, but after 1.5 hours, I was back on the road. I was super pleasantly surprised by this entire interaction. read more

Over all, I'd have to sayJim's Garage and the tow truck driver, Jason did a great job picking up our car. He's a hard worker, had a really nice customer service approach and positive attitude. He took a lot of care loading our car to take it across town for repairs. It's an old car, but in nice condition and he treated it as if it were new. While it took them a little longer than expected to pick up our car, their workload was obviously heavy, so I was quite pleased when he arrived and went right to work. He was going to be facing a long night due to an incoming snow storm, yet more than happy to work with us. Once we got to the repair shop, he took the time to make sure the car could be offloaded in a spot that was good for them too. I'm glad Jim's Garage came highly recommended to us. We had a very pleasant experience. Thanks to Jason! read more

My girlfriend had an accident yesterday and Jim's Garage wont even let me on the lot to take pictures of the car. That's all I need right now is pictures for salvage. We are from out of town and they literally hang up the phone on you if they don't like your questions or ask why their rates are so much higher than everyone else. I would strongly recommend staying away from them. read more

My daughter's car slid off Concord Road near Brady Lane. After calling me for help I knew we needed a tow truck. I called Jim's Garage to pull her out of the ditch. They dispatched a truck to us which arrived in about 15 minutes. The driver promptly checked the car to see if there was any damage. Fortunately there was not. He then attached a cable to the car and was able to safely remove it from the ditch. The driver was very polite. I was able to pay the bill with a credit card and we were on our way. Jim's Garage is very professional and I would highly recommend their service. read more

My daughter got locked out of her car in West Lafayette this afternoon. Our insurance company's roadside assistance department contacted Jim's Garage to assist her. They got her back in the car within 30 minutes and she got back on the road. I appreciate their quick response and assistance, especially when I was a couple of hours away. Kudos to them for such a prompt response. read more

So I can't speak for their automotive repair but I had a car towed from Clark's Hill to Lafayette. The tow driver was here within an hour, total charge of $100. Service was fast, and the representative on the phone was fast, fairly friendly, and efficient. 4/5 read more

I did not choose Jim's Garage for towing...the Indiana State Police did. My daughter was in an accident, and Jim's was called to tow. When my husband went to pick up the belongings from the vehicle, the office staff was unbelievably rude and unprofessional. The tone of the secretary was condescending and she did not try to find out what he was there for. She incorrectly made assumptions why he was there. Once he clarified his purpose for being there, she became even ruder. This office clearly doesn't know how to conduct themselves professionally. (Heaven forbid she get up from behind her desk and come to the counter to meet a customer.) On a separate note, the woman called up to take him to the vehicle was incredibly kind, professional and helpful. Too bad she is working with the rude office staff that makes the entire business look bad. read more

The service was just horrible. My daughter is a Purdue student and had to have her car towed there. It was misdiagnosed, kept for 2 weeks, and sent out literally with the wheel falling off the car. When we tried to communicate over the phone from 80 miles away, they never returned calls and put us on hold and disconnected us. They didn't follow through on anything. It needed an alignment, which they said they would set up. At the other shop, Beck's, they got us in quickly and fixed the loose bolts and problems left by Jim's plus the alignment in under an hour. NEVER take your car there. read more

This place was selected to tow my truck through AAA. I gave AAA the address to where it needed to go. The tow truck drives called to let us know he was on his way. When he got there we told him to make sure he did not lock the doors when he dropped it off. He asked where it was going and i told him the name and asked if he had the address. He said "yea i have the address but your acting like this isn't even your car" ..... because I'm going to pay to tow a random car. I just ignored the comment and told him to just tow it there. The next morning i call the garage my truck was suppose to be at, only to be told that it wasn't there. So i call Jim's garage and spoke to a lady that said she would call the drive and figure out where he took it. She calls back and says they took it to a different lot due to the garage being too full and they wouldn't allow them to take it there . (I know the owner of the garage that it should have been taken to and he told me that that wasn't true there was plenty of room on his lot).... well when the lady said it was taken to a different place i asked why wasn't this communicated and they had a number to contact me. Her exact words were "well i wasn't here and i wasn't the one you talked to so you can take your funky ass attitude somewhere else". I immediately reported them to AAA and explained the situation. They had my truck picked up and towed to the correct place. Once the new driver got there he called to let me know the previous drive left my keys under the mat in my car because there was no drop box for them ..... that would have been fine, however, he locked ALL the doors as i asked him not too. So not only are they rude they are stupid simple or just slow because I'm not sure what kind of sense it makes to LOCK KEYS IN A CAR ! is the lot suppose to break in to get them. Thank god AAA didn't charge me another fee for the lock out they had to do. I wouldn't suggest anyone use there service . Save yourself he trouble and headache. read more