I brought my car there a little over a month ago with an oil leak. I told him i was pretty sure it was a warped plastic oil pan but the guy assured me it was the oil level sensor. He assured me that lots of cars have plastic oil pans and it's nothing to worry about. So i pay him $700 to fix it. Turns out it didn't fix my leak, was leaking just as badly. So i brought it back to him, and what do you know? Hes explaining to me on the phone that it's because the plastic oil pan was warped. He did seem to feel sorry and give me a good deal on replacing the oil pan, so i spent another 500. He tried to say that fixing one oil leak can cause another, but the oil was clearly leaking from the oil pan the first time i brought it in. I even have obvious photos of it from before I ever brought it to him the first time. I shouldn't have let him convince me it was the sensor. Could he be right? Maybe. But I think the evidence leans towards he made a mistake. Which is fine, mistakes happen. But he could at least admit it. read more

You're an auto mechanic and you're closing for a week around Christmas. You might put up a sign that says, "Closed for Christmas Break" or you might do what this West Lafayette, Indiana mechanic did: present the information --and proclaim the great good news....about God's arrival on planet earth.... He's also a very good mechanic. Fixed the heater in my car (a previously under-appreciated component!)... Gilliland Motors, West Lafayette, Indiana. Ask for Jonathan! read more

Gilliland Motors - Auto Repair Near Me - West Lafayette, Indiana

Walt and the team at Gilliland Motors have been working on my vehicles for over a decade. They're always responsive, reliable, honest, and competent. And now that I have older vehicles, their recommendations also include a discussion of necessity and value, and whether or not I need certain repairs. I greatly appreciate their candidness and honesty. read more

I recently experienced car problems after dropping my son off at Purdue. Concerned that the car may not make it back home, I brought the car to Gilliland's. Jonathan was extremely helpful and his team did a quick diagnosis. Although they couldn't do a final repair on the car, they did make it safe for me to drive back home to Chicago. Although I hope to never have future car problems in West Lafayette, but if I do, Gilliland Motors would be the first place I would call. read more

These guys overcharged my elderly mother for brake repairs by several hundred dollars. I wouldn't trust them to treat you fairly either. Avoid read more

They have a quick turnaround time and are great with communication. They took the time to explain the problem and work through potential solutions with me based on my budget. I appreciate that they were never condescending and always treated with me with respect and kindness. Thank you for taking care of my yellow monte carlo :) read more

Was quoted by others in the area to replace water pump, thermostat, flush cooling system and change oil for outrageous prices and wouldn't be done for 2 weeks. I was referred to Walt and he had it done at half the price the same day! Saved our camping trip and truck has been running great since read more

So, basically you are missing out if you don't bring your car here. As a female who has owned a long line of used cars, I have a sixth sense for when auto mechanics try to put one over on me in order to increase the bill since I do not know a lot about cars. That happens about 75% of the time. Usually I'm stuck and have no choice but to pay. ZERO of that here. They were friendly, upfront, and they charged much less than the dealer would have I'm sure. I was surprised at the price. (Pleasantly!) They kept in contact with me and told me exactly what I needed in specific details and honestly they did a great job. They also gave me the heads up on some maintenance that will need to be done in the future, but said it didn't even need to be done now. Just really nice to plan. I definitely have a new mechanic. read more

My daughter needed her car brakes fixed. Jonathan did a great job at a very reasonable price. This was our second time having a car repaired with them. Last time we worked with Walt. Again, great job at a great price. Both gentlemen are great to deal with and I could not recommend them highly enough. Thank you Jonathan and Walt! read more

I was stranded from out of town with a broken down car, and they were able to fit me in the day I called them and fixed it for a very fair price. read more

Gilliand serves as my primary auto maintenance shop. Jonathan has been keeping my old Chevy Truck running well. They offer great service and are quite friendly. It is good to see a small business thrive so well. They aren't the cheapest (but generally competitive). Since a person's vehicle is their lifeline, do you you really want to go cheap? The mechanics at his shop are actual mechanics and not just oil change techs at many shops. After continuing patronage, they definitely recognize it. I've had a couple times where I've gone in and they spent a few minutes to check and say "well, you really only need this..." then they don't charge me for the quick look. Sometimes I've fixed it myself, other times I've just had them order/install the part. As for the previous reviewer and his alternator...the shop likely quoted him an OEM part. Aftermarket parts are a bit cheaper, but I usually stick with OEM on many things. You'll need to specify what brand of part you want. read more

I took my car in to figure out why i had a coolant leak. considering i have a Cavalier with 154,000 miles, i was not surprised that the water pump needed replacement. Gilliland took a day or so and the car was ready, but there was obviously a new noise. Unfortunately, there was a new problem and it took a couple days and a talk with their AC Delco tech person to figure out something happened with my timing chain while they were doing the water pump change. No worries, they changed the timing chain and refused to even let me pay for parts. They run a good operation at Gilliland. I'll be heading back, but hopefully not too soon. read more

After making an appt & then showed up following early AM, they now tell they cannot do a simple oil change and a tire rotation. Why? Our Dodge Ram van is too big. Heck, we already informed them in advanced and they did not even recommend a customer-service oriented suggestions. So, heads-up for those with vans...! read more

Great service with fair pricing. My alternator gave out and they originally quoted the price around $400+. But I asked them to see if they could find a cheaper one and they managed to drop the price down by $100. I highly recommend them. read more

Always pleasant to work with. I have been going to them for over 10 years. Often save me money when they let me know what my car does't need right now. How refreshing! I will be back again and again-as necessary ;) read more

I took my Jeep into Gilliland when I had tire trouble. Turns out I really needed new tires! For what should have been an obvious fix, the guys at Gilliland were both helpful and understanding of my lack of car knowledge. Great place! I highly recommend! read more

While in search of a new mechanic shop, I couldn't be more pleased with Gilliland Motors. The staff was friendly from the beginning phone call to suggesting a cheaper part with the same warranty as the higher priced name brand. The Mechanic, Luke diagnosed the problem with my car instantly when I drove him down the road. Very friendly and honest place. read more

They have been very good and honest with me. Even gave me a lift home when I dropped my car off during a snowy cold morning. Will use them again. read more

First and foremost, let me say that I normally don't write reviews. I took my truck in knowing in the back of my mind that I had a bad fuel pump. Walt was very friendly and actually made me feel like a customer. He explained what he would do and the following day, he called with a quote. I had done research online and knew about what it would cost before the quote came in. I had went to a site that does estimates of what others have paid for similar work in our area. (repairpal.com) They estimated it would have cost between $553.00 and $796.00. Walt had quoted me $639.00 including tax. He wasn't the cheapest, but he was fair and it was to the penny, what he said it would be. They did the work and I didn't feel like I had been taken to the cleaners when I left. They also warrantied the part that they had replaced for 1 year and the labor, should it fail, for 90 days. All things considered, I would recommend their work to others. read more

This place is alright, but quite expensive. Every time I have had work done here, the repair bill is quite a bit higher than other places. Service is fast, though. I usually get my card back the same day I drop it off. And the problem is always fixed. So: You pay a premium, but the work is done right and done quickly. read more

I can't say enough about the service my daughter and I received from Jonathan and the mechanics at Gilliland Motors. My daughter's fully packed car began to overheat as we were preparing for our drive back home about 120 miles away. While it might not sound daunting if you live in town it was a bit of an ordeal as I am not from the area and was relying on Yelp for a suggestion. I called and Jonathan told me to bring the car up and he would check it out, he couldn't guarantee it would be fixed that day ( it was already 2pm) and with that kind of honesty I already knew I had found a good mechanic. The mechanic quickly diagnosed my problem, replaced the non-functioning fan and even identified that the car was a quart low on oil. They took the car out for a test drive and had us on our way- start to finish- in about 2 1/2 hours. Wow! We are home now with no car problems! thank you! My daughter and I will recommend Gilliland Motors to any of her friend's in need of car repair or service. read more

My husband and I have been taking our pos lemon of a car to this place for years, probably since 2007 or 2008, and have definitely spent in the range of thousands of dollars on repairs. We are there at least yearly, if not multiple times per year, for one thing or another. Service has always been okay, issues have been resolved, and it's all been fine. Until this time. After all of these years and all of our loyalty, today my husband was called an irresponsible liar by the owner of this establishment. We went to pick up our vehicle at exactly 5 PM on a Thursday, which is when we said we would be there. The place was locked up tight, obviously having closed early. No one was there, or if they were, they were ignoring us. My husband knocked on the door, called, and nothing. We had to wait until the next day to pick up our car (which wasn't fixed; they didn't know what was wrong with it). When we went to pick it up, my husband went in and asked if they had closed early yesterday because we had been there exactly at 5 to pick up our vehicle. The guy, who we later found out is the owner, flew off the handle calling my husband (and by default, me, as I was also there at 5 PM with my husband for the car switch) a liar and irresponsible (for some reason, not sure how responsibility factored in at all). I wasn't there (I was waiting outside in our other car to make sure our crappy car would start after being outside all night) so I don't know all that was said word for word, but I know my husband also got angry. What can you expect, though, as a paying customer, when you're called a liar? The customer service was appalling. My husband called a little but later to apologize for his behavior and spoke with the other guy that had been there who agreed the situation should have been handled differently by the owner. Nevertheless, we will never return to this place again and will let everyone we know about this disgusting display of "customer service." I will be sending out a companywide email to the 200+ employees at my work here in West Lafayette, right down the street from this place, to warn them about the treatment they can expect to receive here. I don't want my friends and co-workers to be treated this way, especially as paying customers. read more

I'm new to the area...After two repair shops wouldn't even take the time to check the awful noise my car was making...I was almost in tears by the time I found Gilliland Motors. Walt was so very kind to me...and he took his time to thoroughly check things out. He reassured me he'd never let me drive anything unsafe. He gained our family's business today because he took the time to be kind! read more

I am identical to everyone else with a car problem and no clue where to go. I read everyone's reviews for everyplace nearby, and try to make a decision based on that. But since everyplace's reviews are such a mixed bag ranging from "I love this place so much I'm naming my next kid after it!" to "this place murdered my chihuahua and set fire to my mother in law's hair". It makes it incredibly difficult to scavenge out the best place to actually take my car. What a relief that my blind, shot in the dark (but not total dark. I posted on FB that after narrowing down my potential brake fixing shops to 15 possibilities, the first response was my pastor recommending Gillilands, which I was kind of leaning toward, because it's walking distance from home- along with 4 other places.) Taking the car to Gillilands turned out to be the best possible decision I ever could have made! They came in under budget and an hour ahead of schedule. The guy at the counter knew my pastor, and once he looked at my car, immediately identified the couple I'd bought it from. It was a surreal, Mayberry-esque experience, complete with honest, ethical mechanics, that actually believe in outdated anecdotes like "the customer pays our wages" and respond accordingly. I am so excited about the incredible job they did, I am looking forward to someday breaking down and needing to be towed there! Jk. But I am planning to start showing up there for everything- my oil changes, my tire rotations, my stupid cigarette lighter that wont charge my phone and I dont know where the fusebox is, everything! I haven't been so excited about spending money on my car since gas prices became lower! Take your car here! You'll love it enough to name your next kid after it! read more

Gilliland Motors is the best there is! I value their ability to get me in for service appointments when I call on a whim to schedule an appointment. They are always working with me to help me when I need it. I appreciate their honesty when it comes to what is wrong with my vehicle and I know I can count on them always! Give them a try! You won't regret it! read more

Their service is horrible, I do not think they have ability to fix car, I could not start my car about 2 weeks ago, I put my car in their shop and let them fix, but only 2 weeks later after they fixed my car I could not start my car again, they did not fix problems at all, also they messed up my cars and caused other problems. My store is not over, I will update new information. My horrible experience told everybody that never never let them fix your cars, otherwise you will waste your a lot of money read more

My now deceased stepfather took his car in for a brake master cylinder, they said it did not fit? Then admitted that they had broken the brake lines. Later with an oil light coming on, they said they fixed a lifter, but it was really a sender (fixed at the dealership) but they did lose an o-ring off the valve cover so it now leaks oil. Then, when a battery was bad, they said it was fine and wouldn't replace it. read more

The place is overpriced if compare with others in Lafayette/W.Lafayette. Also they charged me for car inspection without making real inspection, just initial guess, so I really do not know what cause the problem with the car. read more

Unfortunately I don't have the time to write a novel but I had such a splendid interaction with Gilliland that I felt compelled to, at the very least, give them a good rating. read more

We have used Gilliland's for several years and while they may not be the cheapest place in town they are by far one of the most honest and best to work with. Cheapest place in car repairs is not always the best and I found that out by trial and error. There have been at least three times where any auto place could have made money off of our car repairs and Gillilands took the honest path every time. An example: My 20 year old daughter had an appointment with Gilliland's to put on new brakes. She took her car in, they hoisted it up and brought the car right back down telling her she didn't need new breaks yet because she had a high percentage of pad left on her old ones. She walked away not paying a penny and returned to them 6 months later for her new brakes. AMAZING! I have referred friends and they all have been treated fairly and continue to go there as well. An honest mechanic is PRICELESS! read more