Well, perhaps Dr. Jekyll will show soon. Must state this is a business prone to complaints. I…read morecalled Jim's regarding a almost new Yamaha amp repair. Jim? found very personable. Mentioned I'm wheelchair bound now. Before I could speak he offered to meet me at my vehicle and he'd take it in. BTW..these amps have a bit of unbalanced weight on them. I feel I have an amigo in case I got a rare Yamaha bad apple. If it happens again I will demand a new one from Yamaha. Nice to have his shop doing the work. Jim doesn't want a return, Yamaha doesn't want a return, nor do I. BTW Yamaha doesn't hand out warranty service contracts on a whim. Somebody there has some serious talento. Feel it's a shame more folks with good experiences don't post. Do you know how great it is having a service like this in Springfield? BTW.....sent a Teac Cassette Deck in for a factory re-do oil/belts in California. 80 bucks to ship one way. 289.00 for service..... Unit failed within 3 weeks....Garage door guys two hours charge 30 minutes there and millage....sounds like Jim's cheap. One last thing, been in good to great audio for 50 years. You pay for what you get, and it aint cheap to have great sound. Unless an audiophile relative passes on.

I have been trying to get my stereo back from this place for over two months. I went there during…read morebusiness hours and the place was locked up tight. No message on the door. Have called several times and it goes nowhere. Emailed them as well. Anyone know what is going on or how to contact them?

Called, then went right in, they had all the parts necessary and provided me with a price for an…read moreimmediate fix. They took the phone in an hour and a half later gave it back just like brand now. And this on a Saturday.

wish I looked at the reviews before taking my laptop here…read more.. I brought in my laptop and they called me a few days later saying they couldn't find the part needed. I was charged $65 for a diagnosis fee and asked for a refund since they couldn't even fix it. I was told no and it is nonrefundable. Then they bring my laptop out and the screen looks MUCH worse. I go to turn it on and a message pops up saying the cooling fan has been disconnected. They did reconnect it but said the additional damage to the laptop was just because they had to look at it. I paid $65 to have the screen more damaged. Terrible place.

The two staff members were polite and friendly. They replaced our iPhone batteries and even fixed…read moresomething on my husband's phone were didn't know was wrong! The price was as fair as prices are these days. I will go back as I need a new key/fob combo for my hubby's truck. The only reason this is not 5 stars is I would have liked to have been warned that my phone would complain about the cheaper than an Apple brand one. Otherwise good job, guys!

Warning ! DO NOT purchase "Big Larry" flashlights made by NEBO from this store or anywhere else…read more They sell them with NEBO-brand batteries installed which leak and corrode internally which destroys this $30+ flashlight. Corroded batteries are IMPOSSIBLE to remove from the "Big Larry" and both the Batteries Plus store manager and the liars at NEBO refuse to honor the advertised lifetime warranty and replace or even discount a replacement flashlight. Lack of after-sale responsibility and horrlble customer service is good warning to stay away from the store and the manufacturer !

I am so pleased with the service, knowledge, and skill that Ken brings to our town. The work and…read moreprice are great. I will recommend him to anyone. He goes above and beyond. Better than any similar computer repair businesses in Springfield.

Address (4050 S Parkcrest) is a residence with no signage. No one answered doorbell (11:21 a.m. on…read morea Thursday). I have no problem dealing with a home-based business and maybe there was a special circumstance (owner on long call with customer?); however, it was disappointing to find business effectively closed without explanation.

this place is amazing! Sam took care of my problem, kind, helpful, smart and before I knew it, all…read morewas fixed!! thank you and I definitely will refer you all! My apple iphone is back to normal! thank you again!!

highly recommend not using this place. Verizon sent me there for apple care warranty work,…read moregentleman who looked at my phone broke my screen upon doing that (they did pay to have it fixed) but after having the initial work done they did not deactivate my old phone components which lead to me spending my weekend fighting to get my phone unlocked so i could use it.

There's a reason that Herb has such long white lines. He has a great reputation, large knowledge…read morebase, wonderful skills and a good personality. He was able to fix our TV and our washer on different occasions.

Our 55 inch tv went out and I took it to them. Our TV was fixed within 4 days. Price wasn't bad…read moreeither. Will definitely use them again if needed. Thank you all

Frank at Branson Cell Phone Repair was a gem!! I was passing through town and took my phone in for…read moreservice, as it had been acting up all week. Frank looked at it, did SOMETHING , and voila: my phone was no longer acting up! Thanks, Frank!

I rarely leave negative reviews, especially for small local businesses. I genuinely wanted this…read moreexperience to end well because I prefer supporting local shops whenever I can. Unfortunately, I can't recommend this one based on my experience. The repair itself initially wasn't properly completed. After the screen replacement, my phone's GPS no longer worked. When I returned the next day, I calmly explained that I wasn't trying to blame anyone. In fact, I specifically told the technician that I understood a loose connector or antenna cable was a simple thing to miss during a repair and that I just wanted my GPS working again before leaving on an extended trip. Instead of simply checking the phone, I was immediately met with hostility and repeated profanity. I was told it must be something I had done in my settings, there's no effing way it was his fault, but sure he'd take the effing blame, eff this and eff that. Before he would even consider reopening the phone, I was demanded to factory reset it despite telling him there was no change of settings. Throughout the interaction, I found myself trying to de-escalate the situation even though I was the customer bringing back a warranty issue. Finally, after over an hour of back and forth, he took the phone and reopened it, put it back together correctly, and the GPS magically was working perfectly again. I verified with a GPS diagnostic app that it was once again seeing over 70 satellites, but he wouldn't even look at the screen or acknowledge that the problem had been corrected. There was no explanation or apology for the way the situation had been handled. Another issue was payment. At no point while requesting a quote or while the repair was being performed was I told the shop only accepted cash. I didn't find out until the repair was complete, when I handed over my credit card and was simply pointed toward a small dirty "Cash Only" sticker on the counter. That put me in an awkward position that could have been completely avoided with a simple heads-up. While I was there I witnessed other customers facing the same frustration. The customer service issues continued after that. I explained that I needed an itemized receipt for a Chase Purchase Protection insurance claim with a deadline. I was told it would be emailed to me. It never arrived. I even created my own receipt form with all of the business information and repair details already filled in so all that remained was for the technician to verify the information and fill in the parts and labor amounts. He refused to do that as well. I was also told I would receive my original damaged screen/frame assembly back, but that never happened either. The phone is also having issues with the microphone after the repair, but I'm not even going to try dealing with that technician again, I'm done. A quality repair experience is about standing behind the work, communicating professionally when a customer returns with a legitimate concern, being upfront about payment expectations, and following through on promises. Unfortunately, this experience fell well short of that standard. If you choose to use this shop, I strongly recommend taking a deep breath before entry and not leaving until you have thoroughly tested every function of your phone, confirmed everything works correctly, received any promised original parts, and have a complete receipt or invoice in your hand. Buyer beware.