We had dinner here last night. It was not a good experience.
The food was just ok, not better than what you can get in most other Chinese restaurants. We have been to countless Chinese restaurants in the last 30 some years. I only write reviews on yelp when I feel strongly about it.
The service was horrible. The lady on the 2nd floor who took our order had no smile, and did not try to help at all with our order when the first two items we wanted were not available. Maybe it was because we did not order any drinks when she asked about it, so we won't spend enough for her service? She was smiling to customers at the next table who ordered big dishes plus a bottle of wine. We were just there for a meal after a day of sightseeing. However we did expect to be treated like customers.
Our dishes came without rice (the server did not ask if we wanted rice). We were not sure why, so we waited. Finally after about 10 minutes we asked a nearby male server about the rice. He said it does not come with the dishes so we ordered two bowls. We waited again. The male server apparently put in the order but forgot getting the rice. We saw him busy helping others to get wine glasses from the top of a shelf. We waited until he came by to remind him about the rice. We eventually got the rice 7-8 minutes after we ordered it. We ate only one bowl because the amount was ample in each bowl and it was overcooked and mushy. The two bowls of rice was £6.40, £3.20 a small bowl. That is pricy. In the US, only lower level, inexpensive Chinese restaurants charge rice separately, maybe $1 for a bowl. High end and nicer ones do not charge you for rice. So that was also a bit strange. For the quality of food I give it 3 stars, and the service 0 star. How could they mess up the steamed rice so badly but still charge for a premium price? We will be in London for a few more days. We definitely will not return to this restaurant. read more