The worst Taxi service in Port Jervis NY a regular cab fair from the office In port jervis to ShopRite is $6 that's 2.5 miles distance away but wants to charges me $8 from there office to where I live that 1.3 miles distance and 1.2 miles closer than going to shoprite. But at the sametime charges another female customer that lives on my rd $6 Why is that? read more

JL Dispatching - Taxis Near Me - Port Jervis, New York

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they never got no cabs and when they do they make you wait almost an hour for the cab. You're better off getting an Uber or walking. I don't wanna read more

scheduled a cab for 9:40 and 40 minutes later the cab still had not arrived genuinely judt dogshit service

To start the dispatcher was not very nice and I wondered how could someone be so mean on the phone. She isnt very pleasant awful is the word. The young lady driving the cab was very gracious and very respectful. read more

dispatchers are EXTREMELY rude they don't show up on time when you place a time call, if you place a call and expect to be waiting for an hour or longer when they tell you 10 minutes. absolutely horrible. read more

should have read the reviews before I booked a taxi to take us to Port Jervis train station. Driver phoned 4 mins before scheduled pickup with the wrong address and then told me he was in Port Jervis! half an hour from our house. luckily we have good neighbors who stepped up. Never again. read more

never on-time. they never know when they can get to you even if you're traveling within Port Jervis. completely unreliable

Worst dispatching and Taxi in Port Jervis if you wanna wait one hour plus possible numerous more hours to get to your appointment then this is the company to go with when January used to work here you could expect the nastiest rudest most condescending person to talk to in Port Jervis when you call about your late cab, the owner Bobby is one of the nicest sweetest woman on planet earth she just needs to for someone to take control of the Cab and it could actually be a very good company. If you had someone who knew what they were doing. read more

Very nasty customer service. Dispatcher is extremely rude! Dispatcher acts as if they r doing u a favor by transporting u even though u r paying for their service. Although customers are charged for waiting time, dispatcher piles on multiple rides in one and tells customers they "better rush to not take up drivers time". Dispatcher belittled customer for having to make stops along the way. Dispatcher has no regards for personal rides or space. Dispatcher is very unorganized and unprofessional! read more

Great experience! Rode mid day on a Sunday. Cab came within 30-40 minutes even though I misspoke the address. Pricing was *super* reasonable. And the driver was excellent - a kind, interesting guy. Wouldn't necessarily normally leave a cab review, but the earlier yelp reviews made me nervous and wanted to let folks know about my recent experience. read more

This taxi service is by far the worst I have ever encountered. The multitude of negative reviews highlighting their rude and unprofessional behavior is unfortunately entirely accurate. It's disheartening that they exploit the lack of competition in this small town by providing such subpar service. This company desperately needs proper oversight and consumer protection regulations. Avoid this taxi service at all costs! read more

First time I called for transportation home from work, they didn't show up until an hour later..being as it was snowing pretty hard and my job is 20 minutes away from where Buckys is located, I gave them the benefit of the doubt.. The 2nd time I called for transportation from work, they didn't show up until almost 3 hours later.. I will not be using this service again read more

NEVER AGAIN. I called these people while in a pinch since it is near impossible for me to get to work without some mode of transportation. I live in Milford, PA and I asked them to pick me up at my house which is two minutes outside of Milford. My destination was in Matamoras. Sounds like a ride that's not that big of a deal. Right? WRONG APPARENTLY. The dispatcher was rude and unprofessional and she told me I called "too late" like what? What time did they expect me to call? Because of the awful dispatcher, I was LATE TO WORK. Well, I learned an important lesson that day. That lesson was: Never trust this company. Like at all. Do your research and never call them. read more

horrible cab service. called 03/06/25 @ 2:29 pm dispatcher cutting me off not even allowing me to finish my sentence. sad this town is small and nothing reliable. definitely will tell whoever will listen let the elderly from port jervis deal with this shit read more

DO NOT USE JL Dispatching Taxi Service DISPATCHER WAS SO RUDE TOLD ME $80 for round trip kept my 90 year old mother waiting in front of the hospital, then told me things come up! Very unprofessional, very rude, and very inconsiderate of a 90 year old woman! DO NOT USE THIS SERVICE! read more

Owner / dispatchers are just obnoxiously rude. I don't expect to be treated like I'm something special, but we have to have some sort of base-line common courtesy. I could understand if it were a one time thing; everybody has a bad day. But, these people are off the charts every single time, and for no reason either. Just google 'taxi port jervis' and pick anyone else. They act like they're the only cab company in town. They aren't. Maybe if enough people speak up and stop giving them business, they will learn and change their attitude, but I honestly doubt it. I'm glad I switched. I won't say to who, because I don't want this to be thought of as biased or trying to promote another company. Life is tough enough without having to put up with abusive "people" who don't understand basic manners and politeness, yet expect you to give them your hard earned cash. Whoever you are that is reading this, you deserve to be treated with respect. If however, you enjoy being treated like dirt, then give them a call! read more

Terrible and unreliable. They'll take your order as if they have plenty of cars, and you'll think you have a cab booked since you called several hours in advance. Then, when they don't arrive at the designated time, you'll call to check in and get some version of "Huh? Oh, yeah we're gonna make it. We only have one driver. Maybe later." They're the Spirit Airlines of the taxi world. It's like they just take dozens of appointments and when their one driver is available, they send him out randomly to one of the many bookings simultaneously waiting to be picked up. And the woman who answers the phone is rude, clueless, and will likely blame you for only calling once and several hours in advance to book and not calling several more times in the next few hours to, I don't know, book again? For the same time and location? Not sure how it works in her mind. I'm pretty sure their office is just one coffee table with about 85 post it notes with pickup times and addresses piled up under a pack of Newports. My experience - had a 1:30 train, called at 10 am to book ahead, was told it was all set. When they didn't show up, I hoped they were running slightly late, so I called and the woman, sounding irritated like I'd interrupted her daily meth session, said "yeah we're not gonna make it. I only have one driver, and you didn't call so..." and then just trailed off. I then just hung up, realizing it would be 100% fruitless to argue. Not sure what she meant by "you didn't call." I specifically DID call, hours earlier, and was told it was booked. Anyway, it sucks there aren't any other services in the area, so this is the only option for many. But, unless you just maybe need a ride somewhere eventually, and not at any fixed time, this place is essentially useless. Do your best to try to find another ride, somehow, some way. They don't have your back, they don't deserve your business. read more

Best service in Port Jervis! Sometimes they get busy or there cars get stuck on round trips, but overall good service and I know they are trying there best. Sometimes there is no cars, I get it, you cannot force a driver to hurry u or hope another customer cancel to get a cab quicker, it is what it is, thank you Bucky's! read more

Bad attitude the ride I've been taking for 2 days went up 2$ in 1 night and the lady hung up with a attitude

I had to give it a 1 star to be able to post this. Worst company ever. They never come on time making you miss your train. No apologies. They say tough luck. They treat people like crap and get away with it because there are no other taxi companies around. You are better off walking or asking someone else for a ride. The best way to teach them a lesson is by hurting they bottom dollar. read more

Terrible Taxi service and unfortunate that they seem to be the only ones in Port Jervis. The lady on the phone has a disgusting attitude that doesn't help the situation either. I'm sure they have lost a lot of business because of her poor insecure miserable self. read more

anyone leaving 5 stars must have been paid off by the company. Not just terrible service, ZERO service. I reserved a taxi two days in advance, confirmed it, and then they no-call, no-showed when the time came. When I called them they acted like they'd never heard from me, made an excuse that one of their two cars broke down that day and they were super backed up, and when I told them I would have appreciated a call as a heads up so I could arrange alternative transportation, they blamed ME for not leaving a phone number to reach me at. after calling them 3 times to ask for an ETA, they kept saying they didn't know. they just absolutely never called me back, leaving me completely stranded for hours until someone I knew got off work to pick me up. Now, my situation wasnt ultra serious but someday, someone's will be and I hope these people are held accountable. they're inability to care for other peoples well being is quite frankly dangerous. Do not reserve with these people unless you are willing and aware that you'll most likely be stood up. read more

Horrible experience. One- Please let the passenger you are picking up know that you will be in a shared ride. With COVID still spiking I would appreciate at least the driver to wear a mask especially in a small car. Two- When your customer calls 40 minutes ahead to schedule and have to wait almost an hour for the car to pick you up on a scheduled time, please have more respect and curtesy than saying "we are understaffed", give a realistic pickup time then. Three- Do not let your drivers have their boyfriends in the front seat cursing and talking very rude and inappropriately while a passenger is in the car. It is extremely unconformable. I wish I took my hotel up on their offer to drive me where I needed to go. Learned my lesson. read more

If I could give NEGATIVE stars i would!!!!! Literally the WORST dispatcher I have EVER came into contact with!! All they do is lie to keep you waiting! Also preordering in advance will make NO DIFFERENCE! I promise!! Atleast if they told the truth youd know what to expect! Smfh The worst part is that any other company that even tries to come into town and actually put in the work to do a good job, like the RATS that J&L are they play dirty and LIE to make it hard for the new guys because they cant just do rite by the customer. DISGUSTING!!!!!!!!!! SHOULD BE SHUT DOWN!!!!!!!!!!! read more

The dispatcher is a rude ass bitch. I don't know how they are still in business. All I'm trying to do is get to work. A co worker recommended them because it would be less expensive. Actually they charge whatever they feel like at the time. And I would rather pay more and be treated like a human being. When your hiding behind a phone you think you can treat people however you want. Get a real job where you Actually have to work!!!!!!! read more

They don't know how to talk to people. At 9 AM no one should pick the phone up to somebody else's attitude. That's your problem. Don't take your problems out on paying customers because you want to be trashy. It is not professional, nor is it called for when you are a paying customer. read more

worst taxi service eveeeeeeeeeeeeeeeeeeeeeeeeer!!! shut this place down . they're never on time even if you call an hr or 2 hrs in advance

Rude and was hung up on all because I said I would call back because they didn't have honey Turkey.

The dispatch lady was very rude . I called about 15 minutes ago and asked for a cab to shoprite to get formula for my baby which I very clearly spoke about on the phone and this horrible lady said no and hung up ...if you wanna be an asshole and your run your business like that shut down read more

very rude on the phone, told me 20 minutes when it was actually an hour, never beeped to let me know they were at my house

bad attitude. assumed I was someone that called earlier and I wasn't. and hung up on me. don't call Buckys taxi service. rude!

they give the worst service. if you want to get to your dest on time I recommend any other taxi but this.

My boyfriend and I needed a ride from Milford PA to Matamoras PA and could not get an Uber. They came in 15 to 20 minutes as they quoted and our driver was no nice. The price was also less than an Uber. I would definitely recommend this place. read more

If I could leave zero stars I would do that. The dispatcher lady is f*cking retarded. Didn't gave me any info and hang up the phone twice.

Horrible cab service never on time. Or never shows, rude when they answer phone and speak to you. Family member of mine called night before for a ride said cab showed which they never did bc she waited outside the whole time then told my family member that they will never send a car again to pick her up not will they send a car to get her. I find this extremely rude and disrespectful. I recommend anyone to use any other taxi but these people. read more

This is the worst Taxi Service I've ever had. I've had a couple of very bad experiences with this company and But I will go in great detail to explain at least one of them. 1.) I called them one night to schedule a Taxi pick-up to the train station to get to work. The man who answered the phone was completely intoxicated and forgot to to schedule me. Without knowing I waited 30 minutes for my ride the next morning then eventually called myself to figure out what was going on. The woman in charged asked me "Did the man sound Drunk?" So, she knew she had hired a drunk person to schedule rides. She right away sent someone else to come get me, the driver picked me up late and sped as fast he could, even driving on opposite sides of the road to pass other cars, while the cab smelt like weed. In short I missed my train, was late for work and was still expected to pay full fare. And sadly this wasn't even the only bad experience I've had with them. Please don't bother to contact this "Taxi Service" you'll have a better chance hitchhiking to your destination. Thank you read more

Had a nice experience with Bucky's/J & L. We needed to arrange airport tranport from Kadampa Meditation Center NY to La Guardia, and called anout a week in advance. The dispatch person was patient and knowledageble, and connected me with Jamie, who runs airport transport. Jamie texted me the driver's name, vehicle, and phone number. I was able to check in the day before pick via text. Our driver showed up 5 minutes early, and was very professional and courteous. I would recommend this service to others. read more

The lady on the phone was extremely rude. I called to get a taxi to port jervis to see family I have not seen in 6+ years. I called the dispatcher and she seemed upset that I called wanting their service and said there were no drivers in an obnoxious rude way. Shortly after, I saw a cab from the same company drop someone off and asked the driver if there were any cabs. The driver was very nice and asked dispatch if they could pick me up from where I was at and the lady told him they will. Yet, when I called the second time to nicely ask where the cab was (was waiting) the same woman was extremely rude "I told you we can't accommodate you when you called the first time!!!". I do not recommend this service, you're better off waiting hours for an Uber or Lyft. I don't care how busy or "stressed" you are, you cannot reflect that to the customer (as someone who works in a customer facing environment). Also, just because you might be one of the only services in the area does not mean you have the right to be rude to your potential customers. If I have cousins or family even considering using this service I will let them know my experience and advise them otherwise. read more

You are probably better off just driving drunk than using this place. I joke but seriously, just walk, hitch hike or steal a car and save yourself the misery of having to talk to the Troll that answers the phone. The Women who handles the phone will single handily drive this company into the ground. She was ambiguous about whether our cab would show up at all, and when asked to confirm this she started yelling immediately that it would come but be late (we called 2 hours ahead of time). She then hung up the phone without taking a name or number leaving us shocked and awed, so we called back to confirm that we were going to get the cab and a nice person answered. She was trying to clarify when the mean lady grabbed the phone and started yelling again. We cancelled the cab and decided to drive ourselves. I hope this women decides to go back to her other job as the gatekeeper at Mordor. read more

Called for a cab. Pickup time came and went. Was told each time we called the car was on its way "soon". Soon never arrived. After an hour and a half called to cancel the ride. Cant comment on ride quality or drivers demeanor cause no car ever showed up. Probably an important part of the whole cab experience is for the car to show up. read more