Jim was very helpful and informative. I already knew what brand of washing machine I wanted. He…read moregave me advice on using it when I get it home. Worked with us on the price.

Anish Gauri, President of Grand Appliance, has stepped in and assured me that my experience will be…read moreused for training and sent me a very generous Meijer gift card to have a celebration of my new kitchen. He responded to an email on a Saturday within an hour explaining his view of service and how they fell short. I'm updating my review to 3 stars, hopefully the local Grand Appliance does better in the future.

Wonderful company! Prompt service and friendly staff! Fixed my dryer with in one hour. Honest…read moreprices!

Update on 5/20: The customer service team reached out for a…read moreresolution after I expressed my frustration. They told me they would come in with no extra cost and fix the valve. I really appreciate that they tried to understand my feelings and worked diligently for a satisfying experience for the customers. Original post on 5/19: Wish I read the Yelp reviews before I did service with them. TERRIBLE experience indeed. Please avoid. My fridge leaked during Christmas and I called the technician in. charged $225 in total. Told me the issue was with the braided water supply line and changed it. Also spotted issue with a brown water supply line so cut off the end and reattached it. My fridge leaked once again three months later. Another tech came in and told me it was not due to their staff's fault so would not cover for it. This time told me it was due to another clear supply line. Also recommended me to change the fan and motor. This time charged $517.28. I did everything and yes, the issue still wasn't fixed. It was leaking AGAIN. Now telling me the issue is with the valve that connects all the water supply lines. Charging another $161.40. I'm so done with it. I proceeded with the service only because I wanted to trust the technicians. I was very disappointed and frustrated. They never fixed anything. They just come in and point to more issues. Very unprofessional.

What a gem for people who love vintage furniture, as well as those looking for a bargain. I scored…read morea mid-century modern dining room table and hutch for a steal. I am so happy with my purchase, and the people who work here are so helpful and accommodating. I saw lots of other things I wanted to buy (but didn't this time), like gold picture frames, paintings, lamps, and side tables. They also have a selection of books and VHS (if you can believe it). In their back warehouse is where all the appliances and home goods live. In the back is where you will find the kitchen sinks, toilets, shelving materials, appliances, hardware and other goods. Lots of bargains here for home remodelers! Just so you know: If you cannot take your purchase home the same day, then they will hold it for you for three days.

Literally the best place for inexpensive but still high quality furniture. They have a nice mix of…read moreprices that change constantly and enough volume you could furnish a house- including the kitchen appliances. And it supports Habitat for Humanity!

Always has the parts we need in stock. Always friendly and helpful. Old Maytag washers never die…read more You can get one for free if you look around and it will outlast anything new Maytag sells today. Having a store to maintain well built legacy washers and dryers is quite the privilege.

They do not return calls or text messages. Hired them to…read morerepair dryer. I payed $140.00 for labor/Service Call and the dryer is not repaired. I will take further steps to make sure these people can't continue ripping people off. I want everyone to be informed about this business in Lafayette, Indiana.

ED is always there when we need him. We have been a customer for 30 years. He knows the machines…read moreinside and out and part by part!

From the owner: Home of the ORIGINAL Rent and Lay-a-way program, Home Appliance Repair, Appliance Sales, Shop…read moreRepairs, Used Appliances