In 2022, we hired DPS to close our pool at the end of the season. They were referred by Leslie's…read moreso we made a phone call and was put on their schedule. They were timely, and did everything by the book. At that time, we needed to replace our pool heater, which WAS discussed with them; however, they did not offer any options for us. In March 2023, we contacted DPS to open our pool. At this time we had to schedule through their website, a contract was sent, and we opted for the opening with chemicals. The day of the service, we became aware that it was going to rain for the next 3 days and had questions because we were going to push the date out. I contacted Mike with my questions - he was very curt with his answers, so I got my husband on the phone because maybe I wasn't asking the questions correctly. My husband asked should we put the chemicals in because it was going to rain. Mike first replied that we had not signed up for chemicals, shortly correcting himself after going back and reading our contract. My husband went on to ask if they would be brushing and vacuuming the pool after opening. Mike replied that "we obviously didn't read the contract" and went on to read exactly what they WOULD be doing which did not include any vacuuming or scrubbing. My husband stated that as new pool owners, this was all new to us and that we were looking at DPS for their expertise! He said this would be our first opening and that DPS could "make alot of money from us not knowing what to do and we really liked how they did business." Mike mentioned about our heater, and we told him we got that replaced. He asked who did the work and when we told him Anthony & Sylvan, he became very quiet. Nonetheless, we kept the scheduled date and ended the call. Less than 3 mins later, Mike called back and asked me to get my husband on the call. When I did, Mike stated that he was going to "REFUSE TO SERVICE our pool because we didn't read his contract!" We were stunned!! I said because we asked questions?? He was adamant that was the reason. I said "let's be transparent here, Mike, what is the REAL reason you are refusing?" He said because we "had Anthony & Sylvan do our heater and didn't ask him for a quote!" How petty! We weren't even aware DPS DID pool heaters because he never mentioned it last year when he came out AND this year, we were only on his site to request to get on the schedule. Our heater had been replaced by then! He also went on to tell us that we are "not going to tell him HOW TO MAKE MONEY by suggesting that he could make a lot of money from US because he already has a lot of clients and did not need to make money from us!" I told him it was very unfortunate that he behaved in such an unprofessional manner, because we really liked last year's service, wished him & his business the best, and ended the call. No use using airtime with a person so arrogant and unprofessional. I still do not understand how he could "refuse service of a signed" because someone else did our heater (which was never contracted with DPS) but I'll leave that for my lawyer to figure out....

DPS is the answer to our pool needs! We are first-time pool owners, and after having a HORRENDOUS…read moreexperience with Chas Pools, we had the privilege of connecting with DPS within a day. Mike came out the next day and resolved our opening issues, including quickly "fixing" a pump that Chas Pools said wasn't fixable. We have reached out to DPS at least three other times for closing, opening, and troubleshooting and have always been met with professionalism, expertise, and quick resolution. Would highly recommend!

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

I was referred to David E. Callahan Pool Plastering by Aquavita Pools. I feared that I may need to…read morehave my pool plaster re-done. I invited this company out to look at my pool to see what needed to be done to it as it s 16 years old. I worked with a lovely woman named Anna to set the appointment for them to evaluate the pool. She had a great attitude and willingly played phone tag with me until we could speak and set up the inspection appointment which happened the next day. Anna even called me on the day of the appointment to give me Gerorge's most up to date time of arrival which was very accurate. George inspected my pool and told me that my plaster was a 7 of 10 and that I did not need to replace it - keep in mind that I called them to request a replacement of the plaster! George was very pleasant and I found him to be earnest &r helpful and he seems to enjoy his job and is very honest. He could have easily :"sold" me on re-doing the plaster in the pool but instead upon inspection of the pool he went to his truck and got a special sponge and taped it to a pole and showed me that I could eliminate the stains that made me think I had to replace the gunite. He also tooko the time to offer me further advice as to what I could do to repair my pool issues on my own so as to not have to make an un-needed investment in his services. WHO DOES THAT TODAY?!?! i'm writing this review and telling everyone I know that has a pool that they should have this company come out to evaluate their pool in the event that they think that they need work done because I found this company to be VERY HONEST & TRUSTWORTHY. I will look forward to working with this company in the future and you should feel comfortable doing the same. Best! Lisa

my friends needed help with their pool tiles that were falling off. george has been amazing and…read morethey are so pleased with work that has been done. so george, this is kathy that recommended you to Tand N in malvern. if you have costomers that want a reference , you have them to rave about you and the company !

Stay away! did not do contracted work, owner screamed vulgar language at me on phone when…read moreconfronted. Loose cannon and no clue how to open pool. Horrible situation. Left with a mess valves in wrong positions only to have pump running red hot on verge of burned up, I would not let this outfit near your pool, you have been warned We are in Downingtown not where this says wasn't correct

Lilly Pool has serviced our pool for many years, and has always provided top notch service…read more Recently, our pool heater malfunctioned and Lilly Pool immediately supported our warranty claim and picked up and installed a new heater in 24 hours because they knew we were going to have a party. JIM and crew are totally ethical, extremely responsive and really care about the customer.

The pool service and communication were awful. They didn't have any experienced techs and week…read moreafter week they failed to identify issues. We couldn't use the pool for most of the summer despite calling repeatedly and we only received one return call. We finally changed pool service providers and wish we had sooner. They care nothing about customer service.

Had a new pool installed and it looks great and they are very attentive to any issues (a couple -…read morevery minor for pool construction) and their continuing service is polite, easy to understand and keeps our pool looking great. Would highly recommend.

Hi... we had a horrible experience with JStrawPools. They took the internals of our pool filter…read more(belly pan, filter, etc.) and never returned it. We were forced to buy an entire filter. Terrible experience

Strawhacker pool service - He provides the best swimming pool service and I have used his service…read morefor the last 12 years. This year John sent his employee Evin to service our pool, and I was more than satisfied. If you are looking for real pool care professionals then, look no further than Strawhacker.

Arista built our inground pool and hot tub with a rock waterfall in 2007. I felt comfortable going…read morewith them because of the lifetime structural guarantee on the pool, the skimmers, the pipes, etc. In 2012 we found cracks going straight down the inside of the pool wall below each skimmer. Arista said the rock waterfall was not properly supported so they added additional support and patched the cracks. The patches looked terrible- and it was a 5-year old pool- but they refused to replaster, assuring me it would blend in over the years. Well, it hasn't. last summer our pool started losing a lot of water, so after a lot of back-and-forth our American league detection here and found out that deep end skimmer was cracked in several places. Arista patched the skimmer with epoxy at no charge - all the while saying it wasn't covered under the warranty- but said that was just a temporary fix and we needed a new skimmer. It's clearly in our contract that skimmers are part of the lifetime structural warranty but Arista refused to replace them saying it wasn't related to the cracks issue from 2012 or anything they were responsible for. So let the buyer beware.

Mike and his crew made our saltwater pool in 2015. Best customer service you will ever get!!!!…read moreThey did our pool while we were in Hawaii for my brother passing. Tough time for our family. We never had to worry about our home or pool construction. Pool was expensive but you get what you pay for. I recommend them highly!!!!! You will be happy with the results. I only use them to get work done or get ahold of warranting department. We have the latest pool slide that is the hit of the Party. We will be building another pool in the second home on the property. We will wait patiently while they are ver busy. Like I said what we spent .... worth every !

Peter and his employees did an outstanding job. Peter was kind, friendly, knowledgeable and went…read moreabove and beyond. You can tell Peter cares about the customer and the quality of work, would absolutely recommend Peter and his company. Will definitely be giving the company a call again for future work.

Good pool service, very knowledgeable, and capable of fixing a wide variety of issues for a fair…read moreprice. Highly recommend Peter and his team.