If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

The team at Arbutus Service Centre were outstanding at helping my Son, who was in Vancouver for…read morework, get his car repaired professionally, promptly and affordably. When it was determined that there was a faulty part (no fault of the shop) they stood behind their service 100%! Outstanding honour and commitment to customer service!!! Thank you

Have used them twice. Owner is friendly and honest. Was able to fix my car the same day, and was…read morefully transparent about the repairs being done and why.

Jacky is your man... He is one of the most honest mechanic I ever met. I wonder sometimes how he…read morestays in business. He will fix almost any car. He never charges for estimates. He is far cheaper than large dealerships. He is friendly, straight forward, if he doesn't know the problem he will say so.. But theres no cost to get an estimate or his option on your automotive issue. He will work with you is your budget is low, and show you how to go buy the parts cheaper and bring them to him and he will install for just the labor... After 6years of dealing with him I have sent him about 25-30 friends not one problem. Note they just moved to 35 E3rd, call first..

This garage was recommended by a friend and I'm so glad I took his advise…read more Services was top notch and my car drives like new! All their mechanics are extremely knowledgeable and professional. General manager Saeed is an awesome guy! He is very honest & has a great attitude. I highly recommend this garage to anyone who wants car repairs done right at a great value.

Awesome service. A friend recommended this garage to me - I already had a good garage but I got a…read moredifferent used car and this garage was reported to know Mercedes well. They did a thorough inspection and told me things about the car that could be looked into in the future. As a woman I am always suspect of garages ripping me off - did not feel this here at all. Super reasonable price and friendly up front service. I definitely will return here and will recommend to others.

I have been a Henneken customer since 1990. My current car has been serviced there for almost 20…read moreyears. I have owned it for the last 16 years. I do all my maintenance there. Was just in there yesterday and had a power window switch replaced on my 26 year old BMW 3 series. As usual, job well done, punctual. Very clean shop. easy access location. I much prefer their service over the local BMW dealers. Highly recommended.

Absolutely amazing service! Would recommend any day of the week. Dave was knowledgeable and helpful.read more

I needed a fast repair and these guys did it quick. The way they email you a picture of an issue or…read morepotential issue is professional quality, it's easy and clear to understand. These guys are a 4.5/5. Will definitely go to them again. Mike

This place is so disorganized called to make appointment, made an appointment when I arrived no one…read moreknows who I talked to claiming I should be at this location. Front desk gentleman was less than friendly. Took my business elsewhere do not recommend

Worst case scenario - red warning light comes on in the middle of a roadtrip, late on a Friday…read morenight. They were able to squeeze us in Saturday morning, diagnose the problem (failed alternator) and complete the repair quickly. Crown Tech did a great job, BCAA gave us a great recommendation (and tow). Roadtrip saved!

Loved this place. Honest fast quality work! Don't hesitate! I took my 2016 there for brakes and he…read morewas honest about what was needed and what wasn't, saving me cash.

If you want excellent repair work done at reasonable prices this is your place. We have taken our…read morePorsche and Audi there over the last few years and save thousands of dollars. We were told by Audi we needed new brakes when Amayak checked we had 50% left. Honest, competent professionals at reasonable rates WINNING FORMULA!! They just did a great job repairing our convertible top.

All the reviews here are fake as fuck. Probably done by friends/family members. This place is a…read morecheat. Group of liars. Group of thieves. "We'll give you best price" they claim. They claim your cars a piece of shit and needs everything changed even things ive already told them were changed. Went in for a oil change and came back to a 450+$ bill. I asked them to show me the parts they removed they claimed they couldnt find it when they just replaced it... i didnt authorize any extra work they just thought they can rip me off. Long story short i didnt want to pay for things that were obviously a lie. So i had the police involved to get my keys and car back as they threatened to keep my car if i didnt pay. End story i didnt pay a dime got my car and will NEVER return to this group of wankers. Never go to a garage that has a shed for a office.

I can't say enough good things about the guys at Scan! I first went to Scan just because they were…read morethe most geographically convenient Porsche shop for me. I found their customer service to be so great that I never went back to Weissach, where I had previously done all my maintenance. That's nothing against Weissach, but I found James at Scan to be much better to deal with. Over the years they took very good care of my Porsche, and were always straightforward with what did and didn't need to be done, always offering the most cost effective long- and short-term options, even when that meant less business for their shop. They are certainly very knowledgeable about Porsches, and in my opinion they are the best shop in the city for this marque. I recently lost my Porsche due to an accident, and needed to find a replacement. The car had recently changed roles from a weekend fun vehicle to a daily driver. I was looking primarily at used Porsches and BMWs, and James was a huge wealth of knowledge in providing advice on what to watch out for with these older German performance cars. After several phone and email conversations, he recommended that a new VW GTI may be the best fun-to-drive option for my daily driver needs. I followed his advice and am very happy with my decision. I know this particular anecdote has nothing to do with repair & maintenance, but I just wanted to highlight Scan's excellent service for returning customers. I just find James and his crew to be very trustworthy, and they have made me a lifelong Scan customer as long as I own a German vehicle.

Highly recommended! These guys are honest and professional. Had them diagnose and change out the…read morestarter motor in my 2010 BMW 3 series. The job was completed on time and under the estimated budget. All parts and repairs were thoroughly explained to me upon pickup of the vehicle. Their shop area is impeccably clean, an indicator of the way in which they operate their business. Yes, their hourly labour rate is not the cheapest in town, but these guys get done in 2-3 hours what shops charging lesser rates typically take 5-6 hours to do. Don't make the same mistake I did of using the cheaper guy just down the street from here who claims to specialize in "fine and performance automobiles" and cost me an entire engine in my AMG Mercedes, a close call as it failed at freeway speeds, and several thousands of dollars in ensuing legal bills.