This is a rough review to post. Things started well with JMH a decade ago. In the past few years, we have had an extremely frustrating and unsafe experience with our former insurance broker. The sad thing is, it doesn't need to be this way. Unreliable Communication: Getting answers is sometimes difficult, and important details were often missed when setting up policies (leaving important coverage or drivers off the policy). Lack of Urgency: When our homeowners policy was not renewed by the carrier, there was no proactive effort or urgency to address the situation, leaving us scrambling and on our own. We found out from the carrier that JMH was no longer contracted, and didn't hear this from Mark. Policy Cancellations Without Notice: Our auto insurance policy was cancelled twice without our knowledge or any notification. The most recent was this month, when our auto-pay policy failed to renew (still not clear why). We were never notified, and only found out 23 days later when asked for proof of insurance when test-driving at a dealership. Serious Safety Risk: This meant our family unknowingly drove uninsured for weeks--including on a 4,000-mile road trip. During that time, we hit road debris thrown into our lane by a semi-truck that required significant repairs to our car. Thankfully I was able to maintain control, but the outcome could have been financially catastrophic for our family had there been other vehicles involved. This level of negligence and lack of accountability is unacceptable. Insurance is supposed to give peace of mind, not expose families to devastating risks. I would strongly (and sadly) caution anyone against working with this broker. read more

Cancelled policy before it was suppose to be put in place, Mark Heaton pushed through anyways to get his commission. Real stand up honest guy, LOL.. Has been hell trying to get refund, Mark doesn't answer calls or messages. Here we are 6 weeks later and still nothing. Terrible agent and shouldn't be doing business involving money since he is a crook. DO NOT do business with this broker. read more

I admit, I'm not a big fan of insurance. It confuses me then puts me to sleep. As far as I'm concerned, the less time I have to spend on dealing with insurance, the better. Seven years ago, I signed up for progressive online for my auto and RV insurance, put in my automatic payment information and haven't thought about it since...unless I had to add or cancel a car. When I had to call them, I would mentally prepare myself to be on hold for an hour and have to explain why I was calling as many times as I was transferred. During our recent home purchase I told my lender that I would handle my own home insurance. I thought I would get it cheaper if I went to the same company that covered my families cars and RV. While on progressive's site, it started to get confusing. I don't know what a free standing fire place is. I didn't know who built the actual fire place. Liability insurance? Deductibles? Flood? Earthquake? They were asking questions that I had no idea how to answer. So I made it up, got my quote and went on with my day. Loan guy asks about home insurance coverage. Uh...Yup! Got it taken care of! Then he started to ask me questions about it. Confusion started to set in. My lender and I have spent quite a lot of time together lately and I think he could tell that I was full of it :-) and he have me info of a local insurance agent that never let him down. Mark Heaton from JMH Insurance Solutions. Lender guy forwarded my information to insurance guy. Insurance guy, Mark, got me on the phone even though I was avoiding the whole thing. I tried to blow him off, but he was a really nice guy. Not the typical pompous ass insurance guy I was used to dealing with before I went to progressive. He asked me a few questions. Name, address, DL number...easy. Then he started asking me the confusing stuff. To most of them my answer was, "what do you think is best?" He gave me clear, straight-forward, easily understood answers. I wasn't confused OR ready to take a nap. Then he gave me a price. $200 per year LESS THEN progressive for my homeowners insurance. WHAT?? I played it cool and told him his price was about the same price I was quoted from progressive. I decided we would get our insurance through him. Then he says..."If you put your auto insurance together with your homeowners, it will save you another 20% on your homeowners policy." Now he got my attention! Short story long...Not only was his auto insurance a few dollars cheaper - it was with much more liability then we had. I didn't realize we were at state minimum and one accident could cost us tens of thousands! With all the scam artists out there and my total lack of driving ability - it was a big chance that we took. Then he made it even easier. Email this, sign that, email back and we are done. I have to say, it was a nice change to speak with someone as opposed to figuring it out myself. THANK YOU MARK!! You made this entire process so much easier then I thought, saved my family money and made me realize that I NEED a person, not a computer to handle business as important as this. . Did I mention that my husband wants to get life insurance? read more

Mark Heaton at JMH Insurance Solutions is one of the best insurance agents I've ever had and has made me a life-long customer. He is quick, friendly, and has an excellent business model that allows him to capitalize on technology -- he seems to always have the answer at his finger tips. Currently I am looking at buying a new house and I had my heart set on one that is nestled up next to the hills. Due to the fire hazard in California with the home being nestled up to the hills, Allied couldn't insure this home. Mark looked into several different insurance companies and helped educate me on the risk of going with a company that is non-admitted. What I was most impressed with is that Mark wasn't concerned about selling me a policy -- he wanted to make sure I understood the risks of going with a less-tiered company and did an excellent job educating me so that I could make an informed decision. I passed on that home -- but I found another home that I wanted to see if Mark could insure and so I emailed Mark the info on the house at 9:06 PM and by 6:44 AM the next morning, he had a quote for me. When does this guy sleep -- seriously. In addition to this, I am a Dave Ramsey follower (so is Mark) and have just completed Baby Step #3 and have my emergency fund in place. Mark worked with me to evaluate my deductibles so that I could evaluate the difference in premiums and see if it was worth raising them, which I did slightly. I could go on and on... but then you would stop reading. But the last comment is that I flew up to Canada and was renting a car. The rental company was going to charge me $25/day for 12 days -- but I thought I remembered Mark telling me that I was covered in a rental car. It was now 12:06 am and so I text Mark and he confirmed that I was covered. In the end, you won't get this kind of service from anyone else in the insurance agency. Mark is a teacher, a friend, and an excellent insurance agent. I will stick with him as long as I'm in California. read more

Mark Heaton has been so awesome in providing information I needed for a refi. I emailed Mark requesting info regarding home insurance on my rental property that I have with JMH Insurance Solutions, and within minutes I received a response with the information. I later found out I needed addition information and again Mark responded within minutes. Mark was awesome. His prompt response is commendable. The information was required for my refi and without it my loan could have been delayed costing me a higher interest rate or worst, I could have been declined. However, Mark helped out by providing this critical information in record time. Mark is the type of representative EVERY customer dreams of. Thank you!!! I would highly recommend JMH Insurance Solutions. read more

I attempted to call them a few times and kept receiving automated messages. Very difficult to contact.

I'm a mortgage broker that has been in the business for over 10+ years. I have many of friends and family within the Insurance business. We carry a perfect rating with the BBB and have not one complaint. And since our company thrives on customer service its hard to work with anyone that offers anything less. In the beginning I had put Mark Heaton's contact number aside since I felt I would never use him but kept his number just in case. When I started having issue with my friends and family members replying or contacting our customers we referred, I realize this kind of service falls back on us. So I decided to give Mark Heaton a chance. It's been about 3 years now and all my business goes to him. I have yet to have any issues or complaints from anyone within our company and or any of our customers we refer. He is honest and has amazing work ethics. Even though my friends and family have offered me many incentives to continue to send referrals I refuse the incentives over his service and work ethics in a heartbeat. Good service and honesty is priceless in my book. I'm glad I had taken the chance to work with such a good honest person. Wish I would have found him years prior. He has proven to be lower in fee and rates compared to most if not all other companies out there. I will definitely refer him to all my clients and even friends, family members. If you're looking for a piece of mind JMH insurance Solutions is the company to work with. Thank you again Mark for all your help and awesome service!! Ruben Arellanes Loan Agent: Instant Capital read more

Mark is the best! Efficient, friendly, detail oriented, and knows his stuff! He's easy to get a hold of and great to work with. I'll absolutely use him from here on out for ALL of my insurance needs! read more

John Heaton has excellent customer service and great discounts. John saved my husband and me $1000 per year when we bundled our homeowners insurance, umbrella policy and auto insurance with JMH. Part of this was due to the fact that my husband is a dental professional and we both have college degrees. It was an easy switch for us to transfer from Farmers to JMH. John can help families who need medical insurance through Obamacare too. read more