Im very happy and satisfied the way Mercury handles my case every thing done in a timely manner,…read morethey are very accommodating and compassionate, definitely 5 star.

My agent was honestly one of the best insurance agents I've ever dealt with. She personally…read moreanswered every phone call I made and always knew exactly where we were in the process, which told me she stayed right on top of everything. She was fair, polite, professional, and upfront with me the entire time. During a very stressful situation, Carol was exactly the kind of agent you hope to have. She made the process much easier, and I truly appreciated her responsiveness and professionalism. I only wish all insurance agents were like that. I was also very impressed with the insurance company overall. The claim was settled quickly and fairly, and the entire experience exceeded my expectations.

We've been with Partner Agency for over 10 years and this review is way overdue. They have always…read morebeen extremely helpful, responsive and kind. Monica Cook has been my representative and she's been always on top of my policy, reminding me of changes that could save me money and help me. I wouldn't trust my insurance to anyone else. Thanks Monica.

Jack the agent at Partner Agency Insurance was very helpful in arranging new auto insurance at a…read morereasonable price. He seems to be well qualified as an independent agent.

I have been with Allco for a few years now, and I want to share some positive feedback for my agent…read moreVeronica Romero. My policy is renewing soon, and I recently contacted her with several questions. She got back to me quickly and efficiently, and I am confident that I am receiving a very good price for my policy. Thank you again for the excellent service. Aurora Cervantes --

I can't say enough great things about our insurance agent, Marisol Botello Sierra at Allco…read moreFullerton Insurance. She has been our trusted agent for over 9 years, and throughout that time she has consistently gone above and beyond for our family. Marisol is incredibly responsive, knowledgeable, and detail-oriented. Whether it's helping us secure the right coverage or guiding us through claims, she handles everything flawlessly and makes what could be stressful situations feel easy and manageable. Most recently, when we needed homeowners and auto insurance quotes for vehicles relocating to Nevada, Marisol didn't just provide standard options--she took the extra step to research bundling opportunities, explore multiple carriers, and even reach out to other agents when needed to ensure we were getting the best possible coverage and value. What truly sets Marisol apart is her dedication and care. She treats our needs like her own, always follows through, and works tirelessly to find the best solutions--even when it requires extra effort or out-of-state coordination. If you're looking for someone you can trust long-term, who will advocate for you and consistently deliver outstanding service, I highly recommend Marisol Botello Sierra and the team at Allco Fullerton Insurance.

Very caring and knowledgeable. Diane is the best agent you could ever ask for and she goes the…read moreextra mile as well as her staff. David and Yidera are awesome

No one likes to deal with insurance matters, but I have to say I actually enjoy dealing with the…read moreteam at Diane Viadero Insurance for State Farm. David Rivas, in particular is my favorite. He is quick to respond, keeps the hassle to a minimum, accommodates me when I have to do most of the business via email, and we get great rates with all the discounts-- good driver, multi-vehicle, long term customer, etc. I have always had great customer service with Viadero insurance, even when David hasn't been available, but we all have favorites. Diane is also very hands on and proactive keeping an eye on both coverage and rates, making sure all of our needs are met. I highly recommend Diane Viadero and her State Fam team (especially David!!)

Debbie is great! Always greets me with a smile whenever I go inside to pay for my insurance. She…read morealways offers to go over my auto insurance to make Sure everything is correct and up today. Give her a call for car insurance!

Matthew was very helpful in setting up my new auto insurance policy. He made the whole process…read moresmooth and easy. I'd definitely recommend working with him.

I'm not going to lie, dealing with insurance is usually a nightmare... let alone a reason to leave…read morea review. That all changed after my experience with Hee Lang! He was incredibly professional, punctual, and empathetic! Highly recommend :-)!

Thank you Hee Lang!…read more I recently had a terrible claims experience with Geico that had me looking into other insurance options. (I guess you get what you pay for) It was so difficult to get anyone on the phone or obtain any quotes online. It was starting to get very frustrating, but thankfully I came across Hee Lang with Farmers. Hee Lang got back to me right away and was so detailed and thorough with his follow ups. He really walked me through each policy helping me to understand exactly what each of the coverages meant. I was thankful that there are people out there who still value customer service. In the end Farmers was more expensive, but knowing that I would have an actual physical agent that I can call and help me with my policies (I think) is worth it. Glad to say I found my insurance guy.

Ekno insurance group are all aces in my book and will be in yours as well. They worked with me on a…read morepersonal level that made feel calm cool and comfortable to a level that I wouldn't have gotten things that were critical to my life and success in it done bottom line. Thanks for doing things they way they should be done, the right way. Thank you all! I'm a proud lifetime client of EKNO INSURANCE GROUP.

We're your looking for any-type of insurance make sure you use Ekno for all your needs. Jonathan…read morewill make sure you are well take care of ! They go the extra mile for theee customers & they pricing is VERY Reasonable !!!

Micaila helped me out on a Wednesday morning. Needed help finding an affordable car insurance…read moreoption since leaving State Farm. Micaila was kind , courteous , and consistent throughout the whole phone interaction that it made signing up and getting insured an easygoing experience. She even checked in and called back several days later to see if I had any questions or concerns regarding the policy I signed up for. Will be giving this new insurance a try and will see how the following months goes. But the customer service was by far the best part of signing up for their service. So thank you and Merry Christmas ;D

Your company phone tree and service is horrid! Once again I will walk into the Brea office for…read moregreat services. Disconnect your phone system it is horrid.

I got referred to Anthony at Festival Auto Insurance and I'm glad I did. We were shopping around…read morefor different quotes, and they gave me the best coverage at the most reasonable rate. Great service and easy to work with. I would definitely recommend them to friends and family.

Great service. Glad we found them last year. I recommend them to all my family and friendsread more

Subject: Formal Complaint Regarding Unethical Billing & Customer Service…read more To Whom It May Concern, I strongly advise against choosing The Hartford for insurance. Our experience has been nothing short of frustrating and irresponsible on the company's part. When my parents and I initially contacted The Hartford to bundle their home and auto policies, the customer service was warm, responsive, and accommodating. However, when an issue arose, every representative we spoke to was dismissive, unhelpful, and, at times, outright rude. This experience proves that saving a few dollars is not worth the stress and risk The Hartford has put us through. The Issue: We moved our home and auto policies to The Hartford after receiving a solicitation for lower rates, switching from State Farm after nearly 35 years. We bundled both policies and set up automatic payments of $390 per month. We reasonably assumed this amount covered both policies. However, in March 2025, we **accidentally** discovered that our **auto policy had been canceled three months earlier, in December 2024, due to non-payment**--without a single notice, call, email, or letter from The Hartford. We had been driving uninsured for three months without knowing. Unacceptable Customer Service & Lack of Notification: - No Notice of Cancellation: Despite being on autopay, we never received a single alert, statement, or notification that our payments were not covering both policies or that our auto insurance was at risk. - Refusal to Reinstate or Offer a New Policy: When I called to pay and reinstate the policy, I was informed that The Hartford does not reinstate policies canceled for non-payment--nor would they allow us to create a new one. - Rude & Unprofessional Treatment: When I requested proof of any missed payment notifications, I was met with condescension. The agent had no record of any letters or emails indicating that our policy was in default. - No Access to a Supervisor: When I escalated the matter, I was told that **supervisors do not take calls** and would have to call me back. I complied, but after 48 hours, no one reached out. - Failure to Follow Through: I called again, and a different agent submitted another request. Three more days passed--still no response. - Finally Reaching a Manager (After Multiple Calls & Delays): When I finally spoke with Jody M. from California, his response was dismissive, stating that we "should have logged into the website" to check for issues--despite the fact that our auto-payments were being processed and we received emails that **never indicated** a problem. The Consequences & Next Steps: - Driving uninsured for three months is terrifying and completely unacceptable.** The Hartford's negligence put us in a dangerous position. - We are filing a complaint with the **Better Business Bureau (BBB)** to formally document The Hartford's deceptive and unethical practices. - We will be **moving our homeowners policy immediately** and transitioning all policies away from The Hartford, including our **second home policy.** This experience has been a disaster. We trusted The Hartford with our family's financial security and safety, and instead, we were met with deception, negligence, and complete disregard for customer care. Sincerely, Gutted Customer who is also a real estate agent that intends to share this story with every client I meet.

I switched my auto insurance because of their misleading information that would lower our rate with…read moreno accidents and if you don't report your mileage every year to them for an additional discount especially after retiring and not driving car as much they still would not honor a change in our rate. My husband is a Vet and we went to USAA, way better rate pay a lot less. But when I called them they took my info over phone rep told me I would have a prorated check mailed and asked for an email along with new declaration page from new auto insurance. Did all that now we got a letter from a collection agency named Brown & Joseph, LLC TELLING ME TO SEND SAME INFO they will have someone review it in her department then they will forward to Hartford and they will make the determination. DO NOT USE THIS COMPANY. WE HAVE A VERY GOOD DRIVING RECORD NO ACCIDENTS AND WHEN THEY TOLD ME WHAT YEARLY MILEAGE THEY HAD US DOWN FOR I MENTIONED THAT WAS WAY TO HIGH. They would not correct it. Had them for 7 years and got ripped off hundreds now we are saving $400.00 yearly These people need to be sued.