The feeling of VIP treatment when you are invited to a special event is very special. My wife received notification from Erica at Jo Malone London located at South Coast Plaza of a special whisky tasting and intro toon of a new fragrance that will be launched sometime in July 2026. We have been to many department stores that sell perfumes and they just let you serve yourself, but here at Jo Malone London, Erica educated us about layering scents and combining their lotion with perfumes for an added uniqueness of smell that would not be anything others would wear. You create a one of a kind scent that will make you smell different from everyone else. Erica was great with informing us of specials to get the best value of our purchase. She also gave us a sneak peek smell of the new fragrance coming out in July. It's so special she could not even tell me of the specific blend of notes the fragrance is, but I fell in love with the scent that I made sure I'm on the list to be notified when it is released. South Coast Plaza is a first class shopping center and Jo Malone is defining the first class treatment you get from their staff. Thank you Erica for making our shopping experience a pleasant one. Hope to see you Sometime in July. read more

Jo Malone London - Erica had to use a large bag to fit all that we purchased. - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

My experience at Jo Malone London in Costa Mesa South Coast Plaza mall was absolutely wonderful. This one is located on the 2nd floor in between Macy and Nordstrom. From the moment I walked in, the staff was warm, attentive, and genuinely passionate about helping me find the perfect fragrance. I had called ahead and spoked to Erica, the store manager, and she was so helpful. She told me it was fine to exchange colognes so I visited this store and was helped by Tiffany N. Both ladies were super helpful. I really wanted to give bright stars to Tiffany as she was very patient in helping me pick my new fragrance. They took the time to ask about my preferences and guided me through different scent combinations without any pressure. I have been a long time fan of JML and always get their Nectarine Honey & Blossom as well as their original Gardenia scent (this one totally discontinued and bummed out about it) but decided to upgrade to a more sophistaced scent. I went through a lot of scents like citrus, fruity, florals, spicy, and woodsy. Had a hard time choosing between English Pear & Sweet Pea vs. Wood Sage & Sea Salt. After many samples and sprays and walking in and out of the store to refresh my nose, I ended up with Wood Sage & Sea Salt. I also found out that their Tuberose Angelica Intense cologne smelled very similar to my original Gardenia scent so I grabbed a 100 mL size of this one. I was super happy to find the right scent for me and it totally made my day. I used to layer different scents in the past to create my own unique scent but now I just like an easy simple application with the scent always perfect everytime. The store itself is elegant and inviting and it is super clean and organized! Love the attention to detail, from sampling to beautiful packaging. There's even an option to customize and personalize your bottles! Maybe next time I will do it as a wedding or birthday gift for a friend. What a truly elevated the experience and I am excited to return again soon! read more

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My first time ever in a Jo Malone store and buying a product! Very exciting, although the shop was a little more cozy than I expected. I like how the tester/smelling station was set up (by scent family) and was stocked with plentiful test strips. I wish the trash receptacles were a little more visible or there was signage because my fiancé and I both looked around for a couple minutes before finding one. I believe Felice helped me (at least that's the name on my receipt) decide between Wild Bluebell and Blackberry and Bay colognes. She described the similarities and differences before giving me some time to decide. I ended up going with Blackberry and Bay but I'm sure I'll be back for the other soon! Felice wrapped up my purchase beautifully and signed me up for the birthday program. I'm excited to return for more products in the future. read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

Outstanding customer service!!! Gigi went above and beyond! I needed a gift for a milestone birthday for a dear friend, and the store was packed! I had the special gift shipped, and I'm happy with the selections I've made. Jo Malone conjures up so many wonderful memories of my past, and continues to intrigue me into my present and future. Their fragrances bring joy to my heart! My favorite is Earl Grey and Cucumber Cologne, so odd and wonderful at the same time. I always look forward to their holiday collections, year after year. This particular shop is worth a stop in South Coast Plaza. I always have an enjoyable and fabulous shopping experience, overall! Thanks, Gigi!! Highly recommended!!! read more

I was strolling through South Coast Plaza and had to stop by because I have been a Jo Malone fan forever. The associate was extremely helpful in selecting fragrances that can be paired together. This was pertinent as I wanted to share the fragrance with my husband and we can actually mix and match without clashing scents. What made the experience more elevated and personalized was the ability for the store associate to monogram our fragrance bottles. How cool is that!? And it was done for free on the spot too. Another cool feature was the availability of the latest fragrance such as the Paddington Bear inspired Orange Marmalade cologne. It's a light, fresh, and slightly bitter citrus fragrance perfect for the summer. We also got a free cologne because of the birthday offer. I can't wait to return again in the near future. read more

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I had the absolute best experience here!!!! Tiffany made my experience incredible - so kind, helpful, and just fantastic. I would go out of my way to go back to this Jo Malone every single time now. read more

HORRIBLE customer service. They only wanted to upsell you to kits instead of helping you find what you're looking for. They had no samples nor tried to make you one despite asking. The older woman with the pearl choker is unprofessional and has a bad attitude. Whoever hired and keeps her needs to be assessed. Please don't give this brand your money. Not until they care about their customers, This incident occurred last afternoon at 4 pm. This is bait and switch to reduce the inventory under the guise of limited edition fragrance only sold direct and at Sephora and then try to sucker your client into a bigger purchase. read more

Loved the wedding experience ! Tiffany was amazing, she picked out great scents for us to try and we ended up finding our wedding scents. They also have the engraving machine there, so you get it the same day and you get to pick where you want it engraved and the font. Will definitely be coming again to try their other experiences. read more

I came back to exchange my fragrance and Felice was here and let me swap it for another scent. I picked the lime basil and mandarin this time. She's amazing!! read more

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Store is full of different kinds of aroma. Felice Gomez was helpful in suggestions from their variety of cologne. Happy with their scent as they are not overwhelming. Both fragrances are citrus and perfect for summer. read more

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Had such a wonderful first time experience at Jo Malone London -- thank you Nadia for all your help and making the experience memorable! For the longest time it was on my wish list to do the fragrance experiences that were offered at Jo Malone London. I personally never wore any scent that felt like me, only wearing whatever I was gifted growing up and my everyday deodorant. Hey, it got me this far in life and sometimes department stores can be overwhelming trying to spray you with a multitude of celebrity scents! My best friend had done the experience before and when he shared it with me I could not wait to do it! The idea of working with experts to find and mix scents that I could fall in love with sounded so unique and personalized. We booked online the day before and we're lucky enough to be taken care by Nadia, who was completely welcoming and patient with me and my inexperienced self. Not only did she facilitate my experience well, she also answered all my questions, helping me to feel more confident in what I liked and didn't like, and gave us great tips for layering and usage. She did the Scent For You tours for both of us and a Hand & Arm massage for me that honestly made me feel like I was taking a self-care day at the spa. We had such a blast throughout the whole experience! Once we made our purchases, we both were gifted a sweet little goodie bag with some samples and a small bouquet of flowers. I enjoyed everything so much, I definitely recommend coming here and taking advantage of the knowledge from the experts. Not only will they take care of you, but they may help you discover scents you didn't know you needed. I do believe Jo Malone really is a place that wants you to elevate your lifestyle, whether it's your everyday perfume or a cozy candle for your home, there is a scent for all aspects of you life. We left the store, got into the car and I couldn't help but smile. My friend and I both agreed, the scent was "me." Something about discovering a scent that feels like you, is an experience in itself :) Thank you Nadia for everything that day! For anyone interested: don't be afraid to step in the store, ask all the questions, and learn a little bit more about yourself! read more

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Had the best experience at this store! Not only do they have amazing products, but their customer service is unmatched. Gigi & Felice went above and beyond helping me with a return. So thankful for them and their amazing customer service. Highly recommend stopping in!!! read more

Today I received the best service ever from the Jo Malone boutique at Costa Mesa! Soon as I stepped in to the store, Felice patiently assisted me with trying out different types of cologne. What I appreciated her most was that she was never pushy, yet quietly stood by and provided a lot of useful information when I needed. Additionally, she went above and beyond by offering me "bonus items" once I showed a sincere interest to purchase. There was also another lady helping "in the back" whom I was very thankful for her assistance (sorry I forgot to ask for her name!). It's been a while since I've received this level of excellent customer service. The expertise and professionalism demonstrated at this store today led me to believe that there is always something online shopping will never be able to replace. Thank you, Felice! read more

After starting to study perfumery in France this past summer, I (re)discovered my love for all things Jo Malone at the boutique in Cannes. Fast forward to coming home to OC, I find myself in the South Coast Plaza JM boutique every chance/weekend I can get! All the stylists on the staff are wonderful, knowledgeable and they are true gurus of the brand. Dana (the 2018 Jo Malone Global Stylist of the year!) has become mine and my sister's go-to stylist for all of our JM needs - keeping us in the loop for all the SCP location events, introducing us to all of the season's newest scents, and this past weekend she gave us hand and arm spa massages which was divine (a free perk for anyone! Just go on the website to make an appt)! Yes, you can find JM products online, in the deparment stores and at Sephora, but you won't get the true Jo Malone experience if not in a boutique. I used to think I didn't really like JM colognes, but realized it takes time to smell, understand the notes in each, and play around with the layering. My whole Jo Malone experience changed after spending more time in the boutique. Dana is our gal! If she's not there, Brett is also a bespoke mixmaster, too. Love this place! See you next weekend! read more

Jo Malone London - With Dana - 2018 Jo Malone Global Stylist of the Year - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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Jo Malone frangrances are the only one's I will use and I'm obsessed! Wish I can have them all!! When my husband first gifted me my first Jo Malone perfume (nectarine blossom & honey) along with a box full of samples I fell in love with them all! This was my first time coming into a "boutique" wasn't looking to purchase yet but was looking to see which fragrance would be right for my husband for me to purchase soon. I gotta say, Eric (i think) was very helpful and knew the fragrances from the back of his hand. He was very attentive and polite. The only bad thing is that they don't really have samples but the experience and the knowledge they have at this boutique was far more superior than Nordstrom. read more

Jo Malone London - Beautiful setting and nice experience - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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I walked in with my aunt wanting to get perfume. I was only greeted and not even asked for any help. They are too busy talking amongst yourselves. Would not come back. read more

I had a great experience here at this store, with Felice... I agree with others who have written reviews. She is awesome and extremely helpful. I had purchased a fragrance and body products that gave me a horrible migraine 2 days in a row and had to exchange. Felice was not the original person who had helped me, but I was very impressed with Felice. Total product knowledge and very patient. She did not rush me or give me any attitude about my return either. Extremely kind and accommodating. I will definitely be shopping there again and will buy gifts there too. I recommend this store, for sure. read more

Was looking for a great partner for Corporate Gifting here in LA and came across Dana! She made is soo easy for me and happy and excited to start doing all my corporate gifting and shopping with!! Highly recommend Dana the "Global Stylist of the Year" for anything Jo Malone related read more

What a cute little store located on the 2nd floor by the Macy's of South Coast Plaza! Looking for a Father's Gift... I got entertained by a sweet girl, name Gigi. She was a sweet heart! Very helpful and will help you find the perfect scent!!! Did you know there is complimentary hand massage with hot towels? Did you know the fragrances here are for both men and women ? Definitely a really nice place to visit and get ur hands pampered. And very kind customer service! read more

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I had such a wonderful experience today while shopping for my wedding fragrance. I typically purchase online so this was my first time visiting the store in person. I was helped by Nadia who was fantastic and offered me several suggestions based on my preferences. Nadia assisted me with testing nearly every fragrance and never rushed me or pressured me into purchasing anything. She was knowledgeable and was able to steer me towards the perfect scent. I have felt rushed/ pushed by other sales people to purchase perfumes and never got that vibe from Nadia which made for a much more enjoyable experience. I found the perfect scent and it was a smooth and easy experience. Thank you Nadia for helping me find the perfect scent for my wedding day and for your excellent customer service and friendly demeanor, I'll absolutely be back! read more

I've had nothing but terrible experiences here. Came on a Friday night and there were piles of boxes everywhere. We couldn't walk around them to get into the store, so we left. I decided to order online and pickup via curb side pickup. I was never sent a confirmation email--I had to call them, only to hear "we've had your items ready a few days." No apology or anything. After arriving at the store, the bags were not labeled. I ordered two different kinds of candles and they were wrapped separately. I asked the employee, Erika, how to identify the candles and she stated:"Well...you could try smelling them" in a sarcastic, rude tone. I will never come here again. Horrible service. Lack of communication and organization. It's hard to believe this is an actual store. I originally fell in love with Jo Malone because of my experience at Nordstrom, but I believe it's because Nordstrom values their customers; whereas Jo Malone does not. read more

I love working with Erica W. She knows exactly what I like and is always so friendly and willing to go the extra mile for me. She takes my orders over the phone due to COVID and wraps them so pretty and meets me to avoid any contact. I have worked with her before COVID and she was so knowledgeable about all Jo Malones products. She cares even if it is just for a small bottle or a large order she treats everyone with dignity and Grace. I definitely go to Jo Malone store versus Nordstroms or Neimans because of her. Heidi B read more

It's Christmas time and everyone is on edge. I have been shopping at multiple stores at the mall and was expecting to get rushed and not helped like at the other stores. However, when I went to jo malone, I had the most pleasant shopping experience . I was greeted by the nicest associate. Her name is Nadia. She took amazing care of me and had such a great disposition. It really made my shopping experience enjoyable. I highly recommend shopping at jo malone and paying Nadia a visit. They have amazing fragrances and body care items. She will take great care of you. They will not disappoint. read more

I bought my first Jo Malone about 3 years ago and have been an avid collector since. All the staff at this location are very nice and always willing to help. If you're stopping by, please ask for Ashley. She is amazing to work with! She's very friendly and knowledgeable about all the products and makes excellent recommendations for scent pairings. She's also great at reaching out when they have new products and offers, so I never feel like I've missed out on a great deal. read more

Absolutely fell in love with Jo Malone over a decade ago and continue to get excited about their new and fresh scents. What also adds to the experience is my wonderful stylist Gigi, who is an absolute pleasure to work with as she always keeps me informed of the going ons not only at the boutique but Jo Malone as a whole. If you're looking for sophisticated scents and a helpful, friendly and knowledgeable stylist, check out Jo Malone and Gigi! read more

I love the South Coast Plaza, Jo Malone London. Dana Beyer is very friendly and provide excellent service. I have to travel a lots for my work and don't have time to shop and keep up with news. However, Dana always keep me update with new product and special events. Her knowledge of Jo Malone is amazing, always go above and beyond to find the product that I want. 真的很感謝有Dana，她的服務跟知識無可挑剔。 Thank you read more

The First Cologne I ever bought was Amber & Lavender by Jo Malone. It was designed as an anniversary present for her Husband in 1995. I bought that same cologne that year and I have loved all of Jo Malones scents ever since. They are clean, crisp and fresh. Made of surprisingly refreshing scents such as Grapefruit, Orange Blossom, Amber & Lavender, and Nutmeg Ginger. Her bottles run 100 bucks for a 3.4 ounce and are designed to be layered. I layer the Vetyver with Amber and Lavender for a masculine clean scent. Her scents truly are remarkable and have a "You will notice me ! " effect. Jo Malone started off as a facialist in London and then mixed her own scents and now sells both scents and skin care. Her Frothy mint cleanser is highly recommended. A little goes a long way and the bottle will last you forever. Seriously, its the best cleanser I have ever used! The sales staff is friendly and will over load you with samples with your purchase. Boutique fragrances like Jo Malone, Santa Maria Novella, Bond 9, Eau de Italie, L'Artisan separate the classy from the common every day scents you find at macys. Buy a bottle, you wont be disappointed! read more

I love this place. Not so much the store, as the product. The store is nice and the salespeople always seem to be friendly and helpful. Jo Malone makes very nicely scented perfumes, body lotions, soaps, candles, etc. My first favorite was the Orange Blossom, now I adore the Red Roses. It smells just like Persian rose water, not rose perfume. I never recommend giving someone perfume for a gift, unless you specifically know what they want or like, since it's so personal and everyone's tastes are different... but a gift from this store would be excellent. Once again, I like the Orange Blossom and the Red Roses most, and my address is... read more

Have you ever seen Love, Actually? If you haven't then you need to see it, it's one great film. Anyway, if you have then you'll know what I'm talking about, and you'll know why you need to shop here for your fragrances or gifts. :D Remember that one scene where Rowan Atkinson (mr bean!!!)'s character goes into the department store to buy his wife a gift, but it wasn't really for his wife or something (i don't recall the scene too clearly, but this next part I remember for sure).. he gets something like a candle that's nice and he asks for gift wrap? Okay, so Jo Malone does the exact same thing with their gifts (should you ask for gift wrap!) I bought a set of 3 2oz. candles in a citrusy, floral scent as a gift, and the gal was so wonderful to help me choose, since it's always hard to shop scents for other people. She wrapped it up pretty much exactly like that scene in Love, Actually! She put the candle set (already boxed) inside a larger box (lined with some clear cellophane), filled the box with a variety of complimenting potpourri, sifted in some rose petals and other flower petals.. tossed in some dried fruit slices (all complimenting scents to the purchased item too) put the lid on the box and tied a gorgeous black ribbon bow on it. This process took about 10-15 minutes FYI.. lol. They have an amazing selection of scents & fragrances, from woodsy to floral and everything in between. they can even custom make a scent for you too if you want (at a "nominal" custom fee). sure, they're a little more priced than say, Yankee Candle that's sold in your local Bed, Bath & Beyond stores, but you really do get what you pay for. Their candles last for a bazillion hours, and so do their perfumes. :) I have no specific salesperson to go to, they're all really helpful in my opinion, so have at it and good luck choosing a scent for you (or someone else!) read more

A half hour before closing they were very much intent on end of night tasks rather than helping us. Sales people are hit and miss here. Some very nice, at least one snooty one. But I've always enjoyed their very pure fragrances. This was our first visit to this store, we tested a few but didn't buy. No samples were offered. I will have to ask next time and see how that goes. read more

Jo Malone London - I love this room! - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

Don't get me wrong. The scents are bad ass and I really like their cologne, but my experience today totally ruined it for me. I went in to buy some refills for my cologne. I was met by Julia Yi, who was either COMPLETELY out of it, on drugs, or just having a really bad day. There were only two people in the store, me and her. Whatever I asked to try, she came back with something else. I asked for Pomegranate and she came back with Grapefruit. I asked to try Vetiver and she pushed the Sea Salt on me. I asked for Lime Basil and She came back with something else. I don't know what her distraction was but she clearly wasn't listening. Then she tried to get me to sign up on her mailing list. Ok, fine, but I am already in the system and I told her. She said she insisted I sign up. I told her to look me up first and if she can't find me I will add it. She refused and she wanted me to add my info again. All in all she was clueless, had no clue what was going on, what she was doing, nor was she familiar with any of the products, at least in my experience. I got so flustered I left. People, they offer free shipping. Save yourself a visit to the "boutique" and order online or from headquarters. You will have a much more pleasant experience if you already know what you want. read more

Still amazing. I had an older bottle of JM's lime, mandarin, basil that I hardly used. It just didn't smell the same way on me as when I first bought it. I mentioned it in passing to the sales assistant and she told me I could bring it back. So I did. WOW~ they were very nice and professional about it. I felt bad at first, but I realized this is how firmly they believe in their product. See~ I told you, still amazing. read more

Ok..they've somehow managed to top themselves. My mom and I came here for the 15% birthday month deal since it was my mom's birthday this month. This visit, I took the time to smell the scents (I pretty much just smelled the rose one last year and went with that) and each scent is so interesting and different- it depends on the person, but you will find some amazing, and you will find some not so pleasing. What's great is how fresh and authentic they smell. It seriously makes other perfumes that I own, artificial smelling in contrast. I almost don't even want to bother with other perfume brands now. This trip, I purchased the pear perfume and lotion. Omg the lotion is just as amazing as the perfume- it feels like silk and the scent is long lasting and not harsh on my sensitive skin. The pear perfume reminds me of something..I can't place it..an alcoholic drink maybe? But it just smells sooooo good. You can even combine scents like the rose and pear. Randomly, I was reading a magazine in the waiting room of an appointment earlier that day, when I saw an article on perfumes and they showed a picture of a Jo Malone perfume box set which consisted of 5 different perfumes..this magazine was from Dec but I thought I would ask anyway and see if they had any left...they did! Got 2 of the last few sets. I also want to commemorate Brianna on her excellent attention to customers. She was the only one working at the time and give special attention to each customer in the store. My mom was in a wheelchair, and she offered to ship our purchases to our house so we wouldn't have to carry them around..it's REALLY difficult to push around a wheelchair with huge shopping bags. Brianna was super friendly and helped us pick out products without being pushy. She even gave us a ton of samples. I would love to try out the candles or bath products next time...trying not to make my wallet cry this month. I also LOVE the packaging of the products..It just looks so classy. Perfect for gifts. read more

pretty much all i have to say is that their Red Roses cologne is one of the best scent i had. this place wasnt really my favorite place to go, but my crush wanted to go. so i visited Jo Malone with her and we both liked the rosy cologne so much! then 1 week after she bought it, i bought it too. it just reminds me of her all the times=) maybe i just love it so much just because of her, but overall Jo Malone's items are just so good. read more

Jo Malone London - Red Roses - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

If you are ever craving the royal treatment at South Coast Plaza, head into Jo Malone and ask for Dana Beyer! I can't even describe her presence as "customer service" simply because once you meet her, she becomes a dear friend within 30 seconds. I could literally spend hours in that store, and discovering each product is like finding a gem. I meandered into the store to look for bridesmaids gifts for my upcoming wedding, and Dana was quick to help narrow down the perfect gifts. I ended up getting the bridesmaids, mothers, AND grandmothers a special JM gift with her help and expertise. To top it off (with a sleek black bow), she asked if she could have extra time to wrap each gift so they look extra special! I must say, her gift wrapping skills could put Santa Claus to shame! Thank you so much! read more

Jo Malone is an addiction I really can't afford, but I buy the stuff anyway because, well, it's an addiction. And pb&j sandwiches for lunch for a week is well worth the sacrifice to get another one of these babies... A friend turned me on to JM about a year ago when her aunt bought her some scents, and I went into the SCP store knowing nothing about any of their fragrances. The clerk spent about half an hour with me, letting me smell everything, layering different combinations, and really listening to my feedback until we arrived at my perfect persnal combo: Blue Agave & Cacao and Pomegranate Noir. A few months later I added Nectarine Blossom & Honey. Yum! I went back Friday just to see if they had anything new, and the clerk was very snotty, didn't suggest anything new to layer with my perfumes, and basically made me feel like I was invading her giggle time with the other clerks. Minus two stars. Then JM earned back a star Saturday night because I wore the first two perfumes layered together and I've never received so many compliments. Women and men were shoving their noses into the nape of my neck to try to guess the scents... Good times for the whole family! And a fourth star earned for JM. read more

I am in love! It's the art of fragrance combining and a very chic boutique! So far I have purchased; Vintage Gardenia and Wild Fig and Cassia. The deal is to mix a couple bottles and make your own scent. Once your concoction mingles with your own pheromones you are for sure going to have a starry eyed beau asking; "What are you wearing tonight? It is delicious!" Then comes the ravishing! Also, I just purchased a wedding gift here; Scent an Event candles. I hope she is going to love them! I do! I always light mine for a dinner party and every guest inquires! A little expensive. But so fun! read more

Is it obvious that I love perfume? I have been frequenting the Jo Malone store and the ladies have always been very nice and helpful. It's fun to try on the different scents and to combine the scents you like. It really adds another level to the mix. Don't be shy and go in to test out the fragrances. They are not overpowering and have a classy feel. I like the fruitier scents. I am still contemplating if I should purchase some for myself but as of yet, I just borrow some from my sister to see if I am ready to fully commit to a bottle. Beware, the mini bottles look so cute that I am very tempted to buy them even though they are a worse deal. read more

Dana is my favorite girl at the boutique, she is so knowledgeable of their products and always so kind and sweet. She won the Jo Malone's stylist of the year award this year in London, and she truly deserves this title. Every time I walk by the store I will pop in and see if she is there, and always enjoy a great conversation with her, she is a sweetheart, ask for her when you are at the store read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

The first time I experienced Jo Malone was when I was in Las Vegas. I was walking around Caesars Palace and saw a Jo Malone boutique there and I purchased my very first fragrance from her and from then on, I was in love with it! When I went back home to Southern California, I was looking for a Jo Malone Boutique to purchase more of her fragrances and I found this branch here in South Coast Plaza Mall. This is where I met, Dana (a Godsend), a Fragrance Stylist who has gotten to knew me so well when it comes to the fragrances I like! She constantly communicates with me regarding special events coming up, fragrances that I may be interested in and also limited edition fragrances. I have seen her at the boutique how she takes very good care of her clients, including me! She is very sweet, approachable, caring, friendly, accommodating to the clients and most of all very knowledgeable on the fragrances and gives very good recommendations in Fragrance mixology! This South Coast Plaza boutique is the best one I have been to! I love coming to this branch, specially because of Dana! She is very attentive to your needs! She makes sure you are satisfied with your purchase. Now that I live in Northern California, I don't have the luxury of going to this branch to play around with the fragrances and see Dana, which I'm so bummed about. However, if I do need to restock on my fragrances and if I wanted to purchase a gift for someone, Dana is just a phone call away. All I need to do is let her know what I need, where to send it to and pay with my card they have on file and she does the rest! So, if you happen to be in the area of Costa Mesa, CA and are shopping around and happen to pass by this Jo Malone branch, stop by and take a look and ask for Dana! She will take very good care of you! Oh, and one more thing...Dana is the Jo Malone Global Stylist of the Year (2018)! read more