I surprisingly had never been in this location even though it is the most convenient to my house. I had ordered something online and came to pick it up in store. I was very underwhelmed. The store inside seemed fairly small and crowded compared to other locations. When I went to the register the 3 ladies up there continued to talk for a few mins before even acknowledging I was standing there. The process to pickup a small online item seemed slow and complicated compared to other retailers. I think in the future if I wasn't concerned about stock of something being low, it might be quicker just to buy in store. The store had an ok selection, if they didnt carry some things unique to them I might just stick to other craft stores nearby. read more

JOANN Fabric and Crafts - Fabric Stores Near Me - Cincinnati, Ohio

If I could give this review zero stars, I would. I understand that during these times certain measures need to be taken to ensure the safety of both customers and workers, but my experience later was beyond unimaginable. I arrived at the store at 12:10, after it opened at 12. When I arrived, there were about 30-35 people in line outside of the store. We stood waiting to enter for the next 40 minutes, until around 12:50. At this point, we had only seen a single customer enter or exit the store. In 40 minutes. So I walked past the 30 people in front of me to the front of the line, where a fellow customer assured me that people were actually in the store, and since his arrival at 12 he had seen 3 people exit the store. He said there were probably only 6 customers in the store at a time. I decided to keep waiting, and as I did for the next hour, only one more customer exited the store. All the while, the curbside pick-up was being quickly and efficiently managed by two workers, yet in about 2 hours I had only seen about two people enter or exit the store. I gave up, went to another nearby store for an hour, and decided to come back to see how the line was. The woman 5 people in front of me in line previously was still not inside of the store. This had been a total of three hours, with about 10 customers entering the store. I have no idea what caused this to happen, or what the customers inside the store were doing. There was no reason for so few customers to be inside the store, whereas at other stores such as Lowe's or Trader Joe's, there is NO other store with lines as long or wait times as ridiculous. Either there needs to be a time limit on customers entering the store (only 20 minutes to do your shopping) or more customers need to be let in. The service was not only pathetic, but it endangers the customers sitting outside with 30 others for HOURS. This service is unacceptable under any circumstances. read more

JOANN Fabric and Crafts - Fabric Stores Near Me - Cincinnati, Ohio

Staff was helpful and very friendly. Quickly opened extra cutting stations when a line formed. Cashier carefully scanned every coupon, very good visit!! 12/10/21 read more

I love this store especially since it moved into a bigger space, there's just more stuff and it is clean and well organized. The ladies who work the cutting counter are knowledgeable and can help answer questions about where fabrics are located or what works best for a project (because it is hard to get a signal on my mobile phone to look things up). The fabric selection is nice and large. There's a price scanner thing so you can check prices on items, assuming there's a bar code. Plus, if you know the item number from an item you see on the website and want to know if the store has it, just give it to the clerk and she'll look it up and cross check with inventory. Makes locating items that you think would be in one spot, but get displayed in another easier to find. I'm a big fan of them offering an app for the iphone so I don't always have to carry the paper coupons with me since I tend to stop at this store on my way home from work when inspiration strikes (after I've checked out a book from the library-yay). read more

I love Jo-Ann's. I have been a faithful customer for years...in three different states! The store is Eastgate is beautiful. Clean, well-maintained. The signage is great...everything is very easy to find. Their selection is wonderful.The staff is friendly and helpful and there is never a problem with finding an employee if you need one. The ONLY reason I don't give this store 4, or maybe even 5, stars is the state of the restroom. For a store this beautiful and clean, the women's restroom looked like it not been cleaned in weeks. It is small, one-person, bathroom so shouldn't be too hard to maintain, but I honestly felt like I had slipped into some weird gas station bathroom...only dirtier. There was dried urine and just thick dirt/dust on the back of the toilet, just behind the seat. The floor was covered in toilet paper and paper towel particles as well just miscellaneous dirt. Thick dirt was in the grout around the edge of the walls and there was a nasty "scuz" on the sink top, as if water has been left standing. There was also dried "splatters" all over the metal kotex machine and mirror. And for women's rest room, there was no hook for your purse, so I would have had to sit it on the baby changer...who knows what that was last cleaned. In the end I decided using the restroom could wait until I got home! If I hadnt needed to use the restroom there, I would easily give this store four or five stars. But this nasty rest room needs serious attention! read more

Plenty of fabrics. Walked past 3 people before someone asked me if I needed help. Employees are not friendly except the 1 cashier they have working and she will talk you head off for 15 minutes even though there is a line of 10 people waiting to check out. Nice place for fabrics and crafts. Moderately priced. Make sure you have a coupon. read more

I have taken a few classes here over the past 2 weeks, and they were great! I took classes to learn how to use my Cricut machine, and I'm so glad that I did! There is so much to learn, so it is impossible for the classes to be inclusive of everything. With that taken into consideration, the classes were really helpful. The instructors were super nice as well. They took their time to work with each person as they needed help (which is why they keep the classes to 4 students). The reason for 4 stars was because this store doesn't have a ton of inventory (so they didn't have something that I wanted for the class). I would definitely recommend taking a class with Joanns! read more

Being a small business owner, I rely on Joann's and Micheal's for a lot of my supplies. I want to tread lightly with this review because we are dealing with Covid-19 so I know it is hard for everyone. With that being said, I went to the Eastgate location a couple of weeks ago and of course per CDC guidelines they were only allowed to let 10 ppl in the store at a time which is out of their control. After waiting in line for 30mins and the line only moved 1 person, I decided to do a curbside order. The website and automated system said it would take 4-5 days for my order to be completed. I didn't want to call and be rude but after 8 days for just some jump rings and fish hooks, I called and they "found the order" and pushed it thru. When I went to pick it up, I called the number for curbside 4-5 times and an associate kept picking up and I could hear them talking to each other in the background saying things like "I haven't gotten my break yet. This is ridiculous." And they couldn't hear me. (I'm guessing the phone was in her apron?) This happened 4-5 times. After 20mins finally an associate saw that I was clearly waiting for curbside and I was the only car and came over to help me. I started driving out of my way to the Florence location because their structure is so much easier and they are super quick. I ordered something online and the very next day it was available for pickup instead of waiting 8 days. I know this time is a struggle and businesses have to adjust but it was a very frustrating process compared to other locations. read more

I love this location of Joanns. Everyone is always very helpful and will go out of their way to do so. The store is clean and always have a lot of stock. It's my go to for fabric!!! read more