We came in without an umbrella right before a thunderstorm. Not only did the staff, Molly and Karen, help us cut the correct size of cord we wanted, but Molly walked us to our car with an umbrella when it starting pouring outside. We would have been caught in the rain, soaking wet if not for her. Karen and Molly were both very personable and helpful. I hope this store knows what great employees they have. read more

Horrible customer service. I felt like they were more worried about closing than customer service. No greeting, no offer to assist, nothing.. just bland looks and ignorance. I walked out. I will never return again and I wish I could leave zero star. read more

Staff was friendly (there was a guy working there!) and I didn't have to wait forever and ever to get my fabric cut. This place has fabric almost as high as the ceiling, and they always seem to have good sales. read more

Ok their were 3 ladies that worked their a two were in the back unloading a truck poor lady couldn't keep up. Poor thang the phone was ringing off the hook. She did her best that's the only reason I gave her 3 stars/ I just got a gift card instead of finishing up my shopping list. It started to stress me out. read more

I walked into the store around 520pm on Sunday. Both employees continued to engage in their conversation and never acknowledged my presence. While I browsed for fabric, they continued to discuss "just needing $400 more in sales for the day" and how slow it's been. I ventures to the crafts/planner accessories and still no greeting. Disgusted and sad that I have to take my money to Richmond/Midlothian. Do better employees. read more

i go to Joanns alot usually once a week at least and there is one lady in there that is always smiling and nice ..humming to herself and being pleasant and then there is her coworker who is the total opposite...she wasnt rude just didnt seem happy that she had to work the last couple of times i went in. Prices were good and you can usually find a coupon or two in the weekly circular by the front door.. my advice is to find the humming happy lady!:) read more

I have never had a particularly good experience in a Joanns, but this location was the worst. The staff looked at me like I was something stuck on the bottom of their shoe. My questions were met with curt chuckles and condescending answers. I live very rural so have few options as far as fabric stores go, but it is worth the extra drive to AVOID THIS STORE. read more

I'm rating one star because customer service was the absolute worst!!! There were 4 customer service representatives standing around the register gossiping. No one greets you as you enter the store, they don't even acknowledge your presence, they were engrossed in their conversation. I asked if they had wired ribbon, they all looked at each other, had to think for a moment and one brave soul spoke up and said, "yeah". The others questioned each other and one said she didn't know. Mind you, this is a fabric store, not that big. Wired ribbon is a basic item you should know whether or not you carry it and where it is located in the store. Once I got my answer, I asked where can I find it? One lady pointed to the middle of the store and said, "somewhere over there". Well pardon me, I didn't mean to take you away from your conversation to do your job. I found what I was looking for, which was not where I was directed to go. Now it's time to checkout. My item was on sale, cashier rang me up, and I had to ask her if she gave me the sale price? She responded by sighing, rolling her eyes, shifting her weight as she adjusted the price. Horrible, lazy workers that day. read more