I don't know why this sore is going out of business because I love it and other shoppers seem to also. The sales personnel were always friendly and helpful. read more

So I absolutely love Joann's. I know everyone stays busy. However, the person who went on a rant now that's uncalled for. They are always helpful if I need something. Was it really flirting or was it good customer service because I feel like the employees like to chat back to make the customer feel important. You guys are awesome, your store is awesome, those are the ones who expect people to drop what they are doing and wait on them. Sometimes a minute or two can seem like an eternity. Just saying. Keep doing what your doing. Customer service you can't make everybody happy. read more

Hello, This complaint is for store 569 on 9 Fletcher Sq in Dunbar, WV. My mother and I just walked out of your store. The gentleman at the fabric cutting station let us stand there and wait for him to chit chat and flirt with the woman before us. We like your store. We recently moved and was excited to find a JoAnn Fabrics near us. It is unacceptable for any of your employees to have a customer stand there and wait for him to flirt with a customer and then talk to his mom (who came by to drop off his lunch) while my mother who recently suffered a fall stands there and waits for him to finish. The issue wasn't the waiting. My mother didn't realize she needed to take a number. The employee, Matt was fine with letting my mom wait after someone who had six fabrics to be cut in her cart. My mother did not live through the civil rights era to be treated with such disregard. She was next in line, we were waiting patiently. When mom walked up she didn't realize that Matt was working she started talking to him and he said hold on I'm helping her first. In the time it took for him to tell my mom to wait her turn Matt could have asked her to take a number but he obviously had other things on his mind that did not include the image of your store. There is no telling the amounts of money Matt has lost for your store due to his severe lack of customer care. Should my mom have picked a number? Absolutely. But it was up to him to take control of the situation and say she has been waiting here awhile and she has one fabric to cut while the lady who walked up after her has six and the woman before us had six. Please deal with Matt and how he treats your customers or more money will walk out the door in the future. Thank you for your time and attention to your Matt situation at your Dunbar location. read more

I've not had issues here with service. The staff has always been friendly to me and the fabric selection is wonderful. I'm so glad there is a JoAnn's store in the Charleston area. I hope they'll be here for a very long time. read more

I went to this place looking for some foam to make handle pads for a walker. I found the foam with absolutely 0 help from any of the staff. Couldn't find one anywhere. I did find one lady sewing and asked if she could cut the foam to the dimensions I needed. She directed me to the cutting board where I had to take a line while a lady was cutting fabric and acted like she was cutting a diamond. She had a horrible attitude with the customers she dealt with. Another lady came to help and had a similar attitude. I told her the cuts I needed. She told me she couldn't do that because she is not allowed to cut the width and only cut the length. What?! I told her I was buying it and wanted it cut that way. The other lady was busy with another customer when she began to interject herself into our conversation. I told her I didn't recall inviting her into our conversation. She stormed off. NEVER but anything here if it's at all possible. Shameless customer service and ridiculous policies. read more

service has been terrible. we have never had a problem before but her recently it's been terrible. we have ordered material and it took 2 full days for them to cut just a little bit of fabric. also went before the covid-19 started to get fabric and stood in line at the counter. i had about 5 things i needed cut and the lady (Karen) at the counter was extremely rude. she acted like she did not want to be there at all. i then proceeded to the checkout line and she had also moved over there due to the extremely long line. i was not personally in her line but they way she acted with other costumers was very rude. read more

Service here is nonexistent. Fabric cutters are rude and don't want to be bothered. I HATE gong here and only go when necessary.