I was a long-time patient of doctors Tatum and Trezza so I was a little nervous about visiting the new doctors. I'll start with Dr. Kim because I saw her first (last year during Dr. Tatum's transition to retirement). She was fantastic! She is friendly and knowledgeable about new and developing practices in eye care; I felt very satisfied with my visit. I knew I would be in good hands with Dr. Kim. This past week I had the pleasure of meeting with her father, Dr. Chang. I made the appointment for my two young sons and me and when I was told that Dr. Kim wasn't available and that we'd have to see Dr. Chang, I was nervous again. It turns out he is amazing! He was so fun and knowledgeable and he was great with my boys (ages 10 and 11). He is patient and relatable and we all really enjoyed our visit. 5+/5 stars to both of them! That said, I give an average rating to the front office staff. They don't seem very friendly but nothing much to complain about, I guess. 3/5 read more

Dr Kim and her father are excellent. The office staff is professional and always ready to answer questions I would recommend this office to anyone who needs a great Dr read more

Update: Went in on January 22nd to finally get my contacts. One of them needed adjustments. Again, told I would receive a call by "the end of next week" to get me back in for the new contact that was ordered. It is now February 7th. No call received over two weeks later. As opposed to sending out constant reminder texts and emails to customers about their appointments, perhaps those texts and emails should be sent to the staff as a reminder to do their job?! This is absolutely ridiculous. Don't tell a customer you'll follow-up with them in a week and never contact them...TWICE NOW! Sad thing is this second time happened after I told Dr Kim about my first experience and I was assured by her that it wouldn't happen again and IT DID! read more

Very friendly and I was well taken care of. I went in for my yearly check and ordered new glasses and contacts. Glasses came in within 2 weeks and I couldn't be happier read more

I have never had glasses before. They made it simple. April was super helpful.

Disorganized and overpriced. Didn't do a good job at assessing my needs. I had to contact several times for the right prescription which was never given to me, wrong contacts were also given. Headache and a mess. read more

The doctor was fine . The personal that the doctor has working for is really hurting her business. Of course that's only my observation. I don't mind young people running the business but the one that's running Dr Kim aren't very efficient at all . I found them to be rude on the phone. Very short temper completely mislead and terrible under trained to handle a patient or a business. One little example. I spoke to a young lady the first time I thought her name was Chris . When I called back I asked for Chris she stated there was no one here with that name I said, I thought it was Chris is there no one with that name? She said no I said what is your name she said Kristen this was just a strong indication for me of a young person just isn't ready to handle a business, or to tolerate an older person that forgot someone's name. Due to the lack of customer service, I felt that I'm not welcome there, so I took my business somewhere else . read more

I been going there for years and the Doctor before this one and the people who work there there was very friendly and very helpful the new owners and the new help the they have now they don't know what there doing I was there this morning and Andrea she couldn't answer my questions and Dianne she was the same when I was before I call Diego to complain and all he said sorry the whole time I will tell my friends and family to go somewhere else I was very disappointed. read more

Awesome customer service. I was quoted about 3 weeks for new glasses and got not within a week. Diane is awesome at helping with selection and fitting! read more

I am pleased with Dr. Kim. She takes the time to explain everything and answers all of my questions. The front office staff are friendly and helpful when it comes to selecting frames. I don't live close by and I had driven to this office for years when it was owned by Drs. Tatum and Trezza, but I'll continue to go here for the great service and nice selection of frames. read more

Dr. Joanne Kim is the BEST! If you meet with her you will know how attentive, thorough and friendly she is! I usually get my examined and contacts ordered and had no issues. Facility is clean and staffs are nice~ I wouldn't go anywhere else! :) read more

I have been a longtime patient of Drs. Tatum and Trezza. With the passing of our beloved Dr. Trezza and the retirement of Dr. Tatum, I have been very happy with the service we have received with Dr. Kim and Chang. I would not hesitate to recommend their services to anyone needing a great optometrist! read more

great experience, friendly clean office, Dr. Kim was very thorough with the exam and covered all our questions and concerns, plus their close to home. read more

Very helpful, thorough and friendly. Dr. Chang took his time to explain everything in detail and more. Highly recommended!

This was my husband and my first time seeing Dr. Chang after Doctor Trezza retired. He was patient, friendly, informative, knowledgeable and didn't rush us. We were impressed by the state of the art equipment and explanation of the findings. The staff was friendly as well. Well organized facility, clean exam room and online check in forms available to save time. I have yet to purchase glasses so I cannot comment on that process. We will definitely return for our annual visits. read more

Dr. Kim has always been fantastic while providing the best service possible. The only negative thing is the reception desk, nit the friendliest and didn't get a receipt for glasses once, but my fault because I can't prove my argument without a receipt! Location is close to home so I can't complain too much. read more

Dr. Kim has been our family optometrist for many years and has taken care of both my boys ( 2 & 4 yr olds) since birth. She also guided my wife through the whole Lasik process when she got it done several years. Would recommend Dr Kim and her team to anyone looking for family optometrist read more

Helpful and skilled doctor. Explained things very well and was patient. Staff was also helpful, professional and kind.

I saw Dr. Chang for my appointment. He was great. So thorough with all of his explanations. He listened to all of my concerns and addressed them all. When I went back to pick up my glasses, I was in and out within 15minutes. I am extremely happy with them and I can finally see. lol. great selection of glasses and sunglasses. the front staff are super friendly too. I would definitely recommend making an appointment. read more

If you are in search for a new optometrist that will take the time to assist, evaluate and try different options than Joanne Kim, OD is the right person! The front office staff was friendly and helpful once entering the building. I was able to use their iPad to fill out new patient information. Suggestion fill out paperwork at home on computer before going into the office which will save you time. Doctor Kim was very knowledgeable and confirmed reasons for my challenges with eyesight. She took time to discuss issues of Glaucoma an Keratoconus diseases. Listened to what I had to say during the eye exam. We discussed different options that are available to try and came to a solution that made us both happy. Had the opportunity to work with Diane (staff member) for new eye glasses. She offered a few suggestions of different frames to fit my small face plus went over all pricing. Was very impressed when Diane called to advised she had made a mistake and did not include frame price in total. Love the fact that she was honest about making a mistake! Excited that another trip was not required to their office for payment of frames. Once new eye glasses arrive the payment for frames will be applied. The office location is easy to enter and exit with lots of parking. Found the office to be very clean. read more

Let me start by saying WOW!! I had the BEST experience here, hands down! For years I went to another eye doctor and always had the hardest time getting an appointment and ALWAYS had a long wait. But NOT HERE!! I made an appointment very easily and there were lots of times available to choose from. They called to confirm my insurance info because I had gotten it wrong and they were so polite. Next, I got a confirmation call(automated) and it was easy to confirm. I was running a little late for the appointment so I called to let them know and the man who answered put me at ease and told me it was no problem at all! I was only a minute late, I walked in, they checked me in and knew my name and TOOK ME RIGHT BACK to get started! Holy wow, no waiting!! Amazing. The technician was quick and efficient and put me in a room to wait for the Dr. I think I waited maybe 5 mins and the Dr came in. I feel terrible that I don't remember his name at the moment. However, he totally matched the level of service up to this point. Friendly, Informative, efficient and kind! I always worry about making a great review for fear the place will get super busy, but it's so worth it. I HIGHLY recommend this optometrist center and will be returning along with every member of my family! Service and Selection are top notch, thank you! read more

Dr. Kent Chang was awesome. He was easy going and informative. He demonstrated how my astigmatism was causing the changes in my eyesight. He also explained to me how to accommodate with my new bifocals. Diane R. was also awesome in helping me to find the right lens features and frame to help me with my vision needs. She is up to date and showed me the break down in cost and savings. I saved $300 + with my eye exam and glasses prescription. read more

I had my first visit with Dr. Kim today. I found her to be very warm and friendly. I recently moved from the Southbay to Rancho Cucamong. My cousin, who has lived here for 20 years, referred me to her. I would highly recommend her to anyone needing an optometrist in the area. read more

Dr. Kim is the best! She cares about her patients and was able diagnose my vision problem to the dot. I got 20/20 vision back! They also have wide selection of glasses. Super friendly staff answered all my questions. read more

Dr. Kim was wonderful with both my children, she made them feel comfortable and answered any and every question. Dr. Chang was very thorough and listened to my concerns and addressed them. Excited to get my glasses for driving! The staff up front was also wonderful and very kind! read more

I have never had a doctor go into such detail to explain every possible aspect of my eye's health. He also happens to be a super nice person. I would give him 10 stars if I could read more

Dr. Kim is knowledgeable and kind. She has up grades to equipment that makes the eye exam pretty quick, which gives her time to get to know her patients. The office staff is very friendly and the office is super clean. read more

I've been a customer of this office for almost thirty years. It's always a great experience with a super helpful staff.

I have been going to this Optometry group for many years and I was concerned when it changed hands, but Dr. Kim is so wonderful, and I have never had a bad experience since she has taken over the practice. She is very friendly and professional and explains everything she is doing and the results of the tests. She has updated the equipment and the entire exam was so quick and pleasant. I would highly recommend her and her staff for your eye care needs. read more