If you want to see what good customer service is, read my review. My stove fan broke. I called…read moreFireplace Etc., even though I didn't buy my stove there, Nick and the whole team helped. They sourced the part, offered to meet me at a convenient spot, and walked me through the install. Thanks to them I fixed my problem and saved money. From now on I will use Fireplace Etc.

Provided great recommendations in order to improve our home. The staff were incredibly attentive…read moreand knowledgeable. They answered every question I had, and provided insights I didn't think about.

Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

Even after my last review two weeks ago, Fireplace Pros hasn't contacted me to resolve the…read moresituation. At this point, I don't want them to finish the job; I want my money back. They are being sued in small claims court in New Britain for a similar case. I'm currently trying to resolve this amicably, without going to court. Since they're not responding to my calls and emails, I'm forced to make this public. I also hope to prevent a similar situation from happening to others.

Great service and follow through. Resolved an issue my prior pellet stove company didn't do…read morecorrectly. Fritz did a great job.

Very helpful in choosing the right insert for my fireplace. They came on time and were friendly and…read morecareful not to leave any mess in my house. I would highly recommend them.

Craftsman Stone & Masonry of Seymour Craftsman Stone &…read moreMasonry of Seymour, CT is highly recommended for their integrity, attention to detail, craftsmanship, hard work, excellent planning, timeliness, communication, price and over all expertise in their work. We had a retaining wall, firepit and outdoor kitchen created by them and our expectations were EXCEEDED. If you are able to hire them, you will be LUCKY. Vilson & John are the BEST at what they do. True gentlemen.

From the owner: Quality Stone craft and Masonry services in Connecticut. read more

Called Strictly Chimneys and spoke to Mike about turning up and cleaning a gas fireplace system for…read morea house I recently moved into. Though he specializes in wood fireplaces and would not be able to assist with my request at this time, he spent quite some time on the phone with me answering the many questions I had about my fireplace, and how I might be able to get it up to snuff. So rare to find a professional who is willing to give such detailed advice with no monetary gain for himself, and it was very obvious that he really knew what he was talking about. I may change my fireplace to a wood burner at a future date, and if I do, I will absolutely give this man my business. My gut tells me that anyone else wouldn't regret doing the same. I recommend Strictly Chimneys for sure!

I bought an older ranch style home recently and had the chimney cleaned and inspected by Strictly…read moreChimney's. I liked their honesty and expertise. Mike and his crew are professional and customer friendly. Pricing is very reasonable too. I hired them afterwards to complete the recommended chimney work: rebuilding 10 rows of brick, plus I added a chimney cap. I feel very pleased with their services. They only repair what is necessary and Mike always answers or returns calls promptly. Highly recommend!

Started to deal with Adam the owner of Gas Guys in March of this year on a recommendation of a…read morefriend. We talked several times, picked out a Peterson gas log, agreed to a very reasonable price and set up a delivery/installation date. Adam showed up on time, was very professional, knowledgeable and was very meticulous. He tested the log and gas supply several times, answered our questions, cleaned up and left. I would highly recommend him for any gas related project you're interested in.

Saw good comments on Gas Guys in Neighborhood app. Called and had good initial conversation with…read moreAdam. I was replacing older vented propane gas set. He recommended a new ventless setup which made sense. Recommended a chimney sweep (Total Chimney) who were great. Adam came three days later, installed new system in less than an hour. Was very professional, thorough and answered all questions. Highly recommend.

Absolutely outstanding experience with Tyler and the team at Max the Chimney Sweep! From start to…read morefinish, everything was easy, smooth, and professional. Tyler was incredibly thorough, polite, and took the time to explain exactly what he was doing and what he found. What impressed me most was his honesty -- just straightforward recommendations and great service. It's rare to find a company you can truly trust, and Tyler and his team definitely earned it. Highly recommend Max the Chimney Sweep to anyone looking for reliable, honest, and top-notch chimney service!

this is the BEST and cleanliest sweep I have ever used. Tyler was fantastic! And so were the other…read moretechs. Elizabeth, the office personal was kind, articulate and friendly. When you let people in your house, you want trust.. they deliver!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Great local business with meticulous service. Just had our unit serviced for regular maintenance…read moreand the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend!

We've turned to The Trading Post twice. Our experience the first time led us to having them assist…read moreus when we moved to our new condo. We purchased a wood burning stove, we purchased a fireplace screen, we purchased a propane fireplace insert for a fireplace that had been totally disassembled and abandoned. You can see that we contracted for a broad range of products and services from The Trading Post's 2 locations. They have been consistently responsive and helpful to us. I recommend them highly!

The people at The Trading Post are incredibly knowledgeable. They know their Woodstoves, and they…read moreknow their installation. We had a very friendly, professional and helpful experience, and were able to secure a part for our chimney that other neighboring stores did not have in stock. Very grateful for the tips we received for our project also. Definitely recommend shopping here. Clean, interesting storefront. Thank you, Trading Post.