It's long, but worth reading... Listen, I did the research and even discarded family/friend's suggestions on body shops. I chose this place due to the reviews but I should have known better than to believe it could be that great. My vehicle was improperly fixed (from a different bodyshop) from a previous accident before I purchased it. After discovering that there was water leakage in the trunk along with an improper alignment- the dealership agreed to pay for all repairs to a bodyshop of my choice. It was clear from the beginning that this place has a very narrow minded atmosphere when the front desk lady didn't know how to handle my situation. After speaking to the owner, I knew this was gonna be difficult because he reeked of arrogance and even cut me off during my explanation. After I missed my first appointment, I called back to reschedule only to find out the front desk lady once again had no idea about who I was nor how to deal with my situation. Once my vehicle was ready for pick up, I examined it and noticed that my interior fabric panel was unsealed and messed up. Once Doug, the owner, decided he was ready to get off the phone and attend to my concerns it got disturbing. He stepped out with me and aggressively started ripping apart my interior trunk to dismiss my concerns. He ended up breaking plastic pieces only to admit that the panel was poorly handled by his people and would have to stay messed up because he had no interest in replacing it. He stated, "i would not make a profit off of it". He continued to accuse this entire fiasco on the dealership, he didn't shut the hell up until I shot down every single diss he made at the dealership. After mentioning why only the leakage was fixed and not the entire trunk, he proceeded to say that he was "unaware" of those problems and expressed that he would refuse to fix it because the problems came from a poorly done job and not a collision. Cause that makes a difference? He stated, he knew "no one who would fix this type of issue". Now I know this company, they are going to respond to this review and try to shift the blame on anyone besides themselves. Let me finish by saying, they are most definitely overpriced. They charged $500 in labor for $15 worth of items- no exaggeration. I do NOTA recommend, a dealership bodyshop is better and probably cheaper. This review is 100% honest, I am not being petty (1. The repairs are not coming out of my pocket anyway, 2. My vehicle is going to be repaired by the right people, 3. There is no reason to be petty). There is no exaggeration, I not once showed any form of disrespect to any of their staff including Doug. I gave this place the chance to fix their mistakes without being rude or exasperating, they said no so now I tell the story. Simple. So don't bother responding to this review Complete Collision, I have given you the opportunity to speak your truth and make things right. Don't make a front just because this is now public. read more

Doug and his team were quick and profesional in repairing my car after it was side swiped. Quality care is taken when working this group. Will definitely be back if I ever need to. Thanks Complete Collisions! read more

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Went there having a small but somewhat complicated problem. I was greeted immediately by the front desk coordinator. Once I explained my problem, I was helped right away by someone I am assuming is the owner. Wasn't able to get his name unfortunately! Very kind & professional people! Would recommend to anyone looking for quality service. read more

I'm no stranger to cars, accidents, and repair shops. I've been driving less than 15 years and have already had 8 different cars. Through natural disasters, my own disasters, and those of others, Doug and the Complete Collision team have been there through it all and have provided the best service and care. The work is always top notch and they take time to guide me through every step with the insurance companies with my best interest in mind. I live in Gonzales and used to venture to their Zachary location but I'm so glad to finally have them in Baton Rouge too! read more

Repairs are exceptional. I know the owner personally and he takes great pride in making sure your vehicle is fixed correctly and safely. Customer service is amazing. read more

I chose Complete Collision Center because they are an independently owned business in the area I have lived in most of my life. I believe in supporting our local business owners, and wanted to be able to speak directly with the person who had the answer to my concerns, as well as the authority to address them. I will continue to be a lifelong customer because of the professional and personal service they provide. I highly recommend Doug and his team! read more

Doug and his team at complete collision were great! They kept negotiating with our adjuster to make sure we got the most out of our repair claim. Very knowledgeable and great customer service. read more

I had a car issue so I messaged the team at Complete collision and I received a response back within 30 minutes. I then came to the business and was given service and attention immediately! My service was completed and very affordable for a college student like myself. I met Mr.Doug, the owner who was a very cool guy and we had great conversation about owning a business and leadership. I will most definitely be returning with any issues I may have. read more

Excellent customer service! I showed up this morning with a little paint scuff on my bumper. I was helped right away by their friendly staff. read more