I don't think I have ever witnessed such unprofessionalism. Not only did they not repair my car correctly, but I was promised to have it repaired. I was told they ordered the correct part, and then they stopped answering my phone calls and messages. I was completely ghosted by the company after they took my money. I would not recommend this company. Edit: I have a text from the manager stating the part was shipped. This was April 4th, and now it is April 14th. If it was backordered, I should have been notified. Also, it makes no sense why I am being ignored. It's interesting how she commented that a manager would call me about the part (2 days ago), but no one has called yet. read more

Joe Hudson's Collision Center - Body Shops Near Me - Lexington, Kentucky

Very professional staff and the job came out just like it was. Thank you for your hard work read more

I previously went here for a collision repair (rear ended) about a little over a year ago and the repair job was not satisfactory. My bumper was taken off, reshaped, and put back on, with a terrible miss-alignment to the right side of the bumper that the mechanic had no motivation to fix so I took it as is, unhappy with the work, but no other options. The owner reached out to me recently after I made my dissatisfaction known. He offered to make it right and repair the rear bumper to my satisfaction: A new factory bumper was painted and installed and the misalignment no longer exists. I am pleased with the job, and got the service that I wish I was afforded when I first went there for the repair. Although it took some time, I can now say satisfaction is guaranteed. read more

Great big thank you to Collision Care. The car our three kids share, a 2003 Civic , experienced an accident with only body damage. The car is worth more to us that the $ we would have gotten when insurance totaled it because of cost to repair back to 100%. Collision care found used parts and helped save the car. They came under estimate and did a great job. She is not perfect, now having a few different shades of gray/silver, but we were not going for perfect. Great working with Mark. We highly recommend. read more

Joe Hudson's Collision Center - After - Body Shops Near Me - Lexington, Kentucky

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Great job! Easy to work with. They were fast and efficient.

Collision Care was recommended to me by a friend who's been in the Lexington auto repair business for years. So, I walked in with some confidence. Their estimate was the lowest of three by just a few dollars. They completed the work when they said they would. The finished job looked excellent. Hopefully, I won't need more auto body work. But if I should, Collision Care will be where I head. read more

Collision Care repainted my back bumper and did an incredible job. Not only did they replace the rub strip along the top edge, they went above and beyond to ensure it would continue to look good and be functional. I would recommend this shop to anyone looking for quality body work. read more

From the management to the ladies at the front desks to the quality of work in the shop, this place knocks it out of the park! They can take a crummy situation and turn it into a good experience! The finished early, made my car look better than before, cleaned up my car and shined up the paint, made exceptions for my transportation situation and did it all while treating me like one of the family. I will ONLY use them if the need arises! read more

Joe Hudson's Collision Center - Before - Body Shops Near Me - Lexington, Kentucky

I contacted Collision care about a serious safety issue with my car that had been in an accident. I made it clear that I was not going to have my car repaired at their shop. Even knowing they had nothing to gain, Collision Care was generous with their time. It was as though I was talking to an old friend who knew about body word who was willing to give me their advice. Mark read more

Brought in my 2019 Jetta due to a hit and run in the parking lot. It had some nasty scratches and gouges on the passenger side front bumper where another car must have hit it pulling out of a parking space. To my amazement, they only needed 1 day to fix. Looks as good as new. Staff very friendly and accommodating. Unless the paint doesn't hold up, we would definitely come back (hopefully we will never need to) read more

I'm new to this I was wondering if they could fix my door on a 96 Camaro RS my whole car is Fiberglass someone with a tow hitch back into so wen you open the door it looks like it's been cut read more

I dented the rear bumper of my 2010 Toyota Corolla and Collision Care fixed the problem promptly for a REASONABLE price! No shenanigans!!! I contacted two other shops; one needed two weeks and dickered with the estimate, the other said required a full replacement at nearly 900.00, really?! Don't hesitate to work with Collision Care! The women working to schedule jobs are phenomenal and the repair was great! Car dealerships and body shops need to take some lessons from these folks!!! read more

I am new to the area, and had to rely on reviews I read on Google to find a place to fix the clear coat coming off the top of my car. I cannot say enough good things about them. They not only gave me a very competitive quote to get my car fixed, but they were kind enough to work with me and do it that weekend even though they were already very backed up. They gave me a free rental car for the weekend and when I picked up my car they had fixed multiple other cosmetic problems on my car for free, including giving me the left over body paint for my car. I highly recommend this family owned business for all car body repairs!! read more

So, having your car nearly totaled during a pandemic is difficult at best, and possibly dangerous, however the damage had to be repaired as I needed a vehicle. After searching for "best body shops", I came upon Collision Care, and called them...I informed them of my particular circumstances, including being in the vulnerable group for Covid 19, and a desire to save some money if possible. The employee I worked with was highly knowledgable, and expressed to me she would treat my car "as if it were my own". All safety precautions were observed during this stressful time, and upon return of my vehicle I couldn't have been more pleased. The car was almost totaled out by insurance, and yet, once finished, my car looks as if it had never been wrecked. As a pleasant aside, it was nice to have a female to work with in the industry...nothing against males at all...just being a female, I appreciated it. Awesome work by Collision Care! read more

Fantastic! Kept me UTD on the status of my vehicle, looked into an aftermarket product my car was sprayed with to see what they could do on the one panel damaged, and gave me my car's custom touch up paint to go!!! Couldn't be happier with the service and final product. read more

Collision Care has always provided me great service at a great price. I recently needed to have the hood of my car repainted and the service technicians did a wonderful job repainting it and even touched up spots around the car, free of charge. I highly recommend Collision Care for any car repair needs. read more

My 2004 Toyota Corolla needed some urgent repairs. The hood latch bracket had been badly damaged and the hood wouldn't latch leading to an unsafe driving situation. I took it to Collision Care and Mark took a good look and ordered the parts we needed. Even saved me money by ordering a after market part. The parts arrived a week later and when I took my car in, I added two more things to the list - a dent on my front bumper and buffing the headlamp surfaces that had yellow'd over time. When I went back to pick up my car, I could barely recognize it. Beyond fixing the things that needed to be fixed, they'd cleaned out the engine bay and best of all Mark did not charge me for the bumper dent repair and the headlights refinishing job ! WOW !!! He definitely earned a new customer today and should anything happen again to my Toyota or my 2014 Subaru Outback, I will be taking it straight to him - no questions asked. Its hard to find an honest body shop these days that know not only how to do a great job with the repairs but also go above and beyond. AAA+ service ! -Seth read more

This is the second occasion to choose them for work. Although the workmanship is fine, I give them a very poor grade in reliability. On both occasions, the jobs were not completed anywhere close to the promise date. Both times, it was "the dealer's" issue with getting them the parts on time. I could accept that the first time, but here I am again experiencing the same old song and dance. This time, I was first told it needed braces that weren't part of the original estimate, and they would have to be ordered, but when they left a voicemail today that the parts are still not in, they said the bumper cover was what they were waiting on. I found this odd as they had known for 3 weeks that it needed to be ordered, and I even had it paid for prior to the vehicle being turned in on its appointed day. No doubt, there won't be a third time using them. read more